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    Bond Brand Loyalty Reviews

    Updated 17 March, 2019
    85 reviews

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    3.2
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Bond Brand Loyalty President & CEO Bob Macdonald
    Bob Macdonald
    60 Ratings

    Employee Reviews

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    Pros

    • "Lots of opportunities to get involved in a wide-range of projects" (in 8 reviews)

    • "Great people, vibrant environment, laughter encouraged, super smart people, friendly and engaging leadership" (in 10 reviews)

    Cons

    • "Poor work life balance expectations" (in 13 reviews)

    • "In my position, no work-life balance" (in 6 reviews)

    More Pros and Cons

    1. "Fun and fulfilling place to have a career!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Manager in Mississauga, ON
      Current Employee - Manager in Mississauga, ON
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Bond Brand Loyalty full-time (More than 8 years)

      Pros

      Smart, passionate people and leaders who genuinely care about people
      Exciting, fast-paced and challenging projects with great list of clients
      One of a kind, fun culture and ways to get involved in something with a higher purpose
      Volunteer opportunities to travel and give back to communities in Kenya and Ecuador
      Unlimited vacation policy and flexible work environment

      Cons

      If you are looking for an environment that’s black and white, with a process for everything- this may not be the place for you. Those who are successful here are curious and comfortable with ambiguity.

      Advice to Management

      Continue taking chances on people and growing your up and coming leaders.
      Invest in new tools and technology to be more collaborative

    2. "Bond Brand Loyalty"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Bond Brand Loyalty full-time

      Pros

      Get to work with amazing brands and engage in meaningful work that makes a difference for our clients.
      Bond is recognized as a customer engagement and loyalty leader in Canada and the US.
      Great team and social environment.

      Cons

      Very flat structure at/above director level. no growth opportunity beyond.
      Substantially understaffed.
      Pay is below industry and does not attract best talent.

      Advice to Management

      see cons and address

      3. Join the Bond Brand Loyalty team
      See Our Latest Jobs

    3. Helpful (1)

      "Digital Development department is unorganized"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Software Engineer in Mississauga, ON
      Current Employee - Software Engineer in Mississauga, ON
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I have been working at Bond Brand Loyalty full-time (More than 3 years)

      Pros

      Work and life balance is good.

      Cons

      Old technologies and architectures.
      3 months probation - so no healthcare or other benefits
      DSP match is after 2 years of employment
      Vesting period is another 2 years after that.
      Managers are disorganized and bring their Indian work culture into management
      Gym is very basic and disorganized.
      No full meal is below $10 in the "subsided cafeteria".
      Management focuses on numbers rather than employee satisfaction.
      Career growth is non-existent.

      Advice to Management

      Invest in employees, walk the talk.

      Bond Brand Loyalty Response

      10 Mar, 2019

      Thank you for taking the time to share your input. I would welcome the opportunity to discuss some of your feedback further in person, if you are open to doing so. Since joining Bond I have made... More

    4. "Digital Project Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Comp & Benefits
      • Senior Management
      Current Employee - Digital Project Manager in Mississauga, ON
      Current Employee - Digital Project Manager in Mississauga, ON
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at Bond Brand Loyalty full-time (Less than a year)

      Pros

      Agile, innovative, interesting projects, great culture, great team members, great leadership from CEO (Coffee Chats with Bob) and management, great benefits, understanding of family life

      Cons

      Rapid growth and trying to catch up and lack of resources at times

      Advice to Management

      Greater communication among other teams working on big client projects could make us all more efficient and help us learn about the tools, best practices and other methods being used organizationally. A time log entry in EP for learning and brainstorming on an overall level.

      Bond Brand Loyalty Response

      10 Mar, 2019

      Hi and thanks for this feedback! At a recent All Employee Meeting we spoke of the opportunities we need to continually take to share more across teams, and so I completely appreciate your advice... More

    5. "Great People"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Bond Brand Loyalty full-time

      Pros

      If you have a habit of always absent with various reason the company is ok with that - attention full time in contact center

      Cons

      Great company, open and considerate

      Bond Brand Loyalty Response

      10 Jan, 2019

      Thanks for the positive comments on your experience at Bond! We aim to support our employees through their ongoing work & life management needs wherever possible. Thanks again! VP, People... More

    6. Helpful (2)

      "worst training experience ever"

      StarStarStarStarStar
      Former Employee - Member Advocate in Mississauga, ON
      Former Employee - Member Advocate in Mississauga, ON
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at Bond Brand Loyalty full-time (Less than a year)

      Pros

      -office environment looks relaxing
      -very nice interview experience. I had a group interview with one of the contact services managers. the conservation was very productive and everyone get to speak and share their opinions.
      -nice cafeteria

      Cons

      -worst training experience I have ever had.
      -I was treated with no respect. Lots of emotional abuse and verbal abuse during my 2nd training.
      Quote from trainer: " I am not your mom." when I didn't even finish my question.
      "everyone else knows it except you!"
      "Don't ever use the word you don't understand". the word I use is "cash flow", I was simply rephrasing trainer's point so that I can fully understand the concept.
      "Don't say OK to what I said."
      The entire training experience was horrible!horrible!horrible! I have never been treated the way I had been treated on that day.

      Bond Brand Loyalty Response

      10 Jan, 2019

      Thank you for sharing such candid feedback, and very unfortunate to hear that your experience was less than positive. Our employees are our #1 priority at Bond; we commit to exploring your feedback... More

    7. "Senior Project Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Senior Project Manager in Mississauga, ON
      Current Employee - Senior Project Manager in Mississauga, ON
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Bond Brand Loyalty full-time (More than a year)

      Pros

      -Great thought leadership
      -Wonderful culture
      -Flexible work schedule/flexible vacation
      -Opportunity growth

      Cons

      -Workload can be heavy at times
      -Teams can work in silos

      Advice to Management

      Bond Brand Loyalty is a great place to work! There is a lot of opportunity to grow your career and work with some wonderful people and clients. The workload can be heavy at times but it ebs and flows - and is to be expected with the type of work an agency does. My advice to management would be to keep focusing on communication - the company can feel like it's operating in silos, and while this is acknowledged by management, there needs to be some concrete strategies to move away from this model. Also, encourage Managers to be more transparent with their team's about what is happening at the strategic level. Help teams to better understand the company vision on the daily, so they can reflect those values in their day-to-day work. Overall, Bond is great company - and I truly believe they value their people (and their input).

      Bond Brand Loyalty Response

      11 Dec, 2018

      Thanks so much for this feedback! We definitely take great pride in our focus on developing and growing great talent from within, in fact almost a quarter of our population changed roles or were... More

    8. "Great place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Account Executive in Toronto, ON
      Current Employee - Account Executive in Toronto, ON
      Recommends
      Approves of CEO

      I have been working at Bond Brand Loyalty full-time (More than 5 years)

      Pros

      Company Culture and the people

      Cons

      Salary Limitations and poor managers

      Advice to Management

      Promote good people within

      Bond Brand Loyalty Response

      11 Dec, 2018

      Hey there! We agree- it is a great place to work. Our goal is to make Bond an inspiring and fulfilling place to work and grow. Developing stronger leaders and growth from within is at the forefront... More

    9. "Account Manager"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Bond Brand Loyalty full-time

      Pros

      Good culture within immediate team; lots of opportunity for professional development

      Cons

      Poor work life balance expectations

      Bond Brand Loyalty Response

      11 Dec, 2018

      Hi there! We are so proud of the unique culture we have here at Bond and the special connections within our teams here. We believe in providing challenging and fulfilling work and supporting... More

    10. "Account Executive"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Bond Brand Loyalty full-time (More than a year)

      Pros

      Great Company to work for, lots growth and a awesome team

      Cons

      Office is located in Mississauga