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    Bond Brand Loyalty Reviews

    Updated 12 November, 2018
    78 reviews

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    Full-timePart-time
    3.4
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Bond Brand Loyalty President & CEO Bob Macdonald
    Bob Macdonald
    56 Ratings

    78 Employee Reviews

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    Pros

    • "Lots of opportunities to get involved in a wide-range of projects" (in 8 reviews)

    • "Great people, vibrant environment, laughter encouraged, super smart people, friendly and engaging leadership" (in 10 reviews)

    Cons

    • "Poor work life balance expectations" (in 13 reviews)

    • "In my position, no work-life balance" (in 6 reviews)

    More Pros and Cons

    1. "Project Coordinator"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Bond Brand Loyalty full-time

      Pros

      Great work atmosphere, given a lot of responsibility for the title

      Cons

      Office is located in Mississauga

    2. "Great place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Account Executive in Toronto, ON
      Current Employee - Account Executive in Toronto, ON
      Recommends
      Approves of CEO

      I have been working at Bond Brand Loyalty full-time (More than 5 years)

      Pros

      Company Culture and the people

      Cons

      Salary Limitations and poor managers

      Advice to Management

      Promote good people within

      3. Join the Bond Brand Loyalty team
      See Our Latest Jobs

    3. "Account Manager"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Bond Brand Loyalty full-time

      Pros

      Good culture within immediate team; lots of opportunity for professional development

      Cons

      Poor work life balance expectations

    4. "Account Executive"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Bond Brand Loyalty full-time (More than a year)

      Pros

      Great Company to work for, lots growth and a awesome team

      Cons

      Office is located in Mississauga

    5. Helpful (2)

      "Change is GOOD!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Senior Project Manager in Mississauga, ON
      Current Employee - Senior Project Manager in Mississauga, ON
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Bond Brand Loyalty full-time (More than a year)

      Pros

      The company is changing - there is no doubt about it. But it's the same great organization at its core, with the same hard working, dedicated, BRILLIANT people. If you are truly able to embrace organizational change, and are willing to put in the work to contribute to a strong business & strong org culture, it's a great place to be right now.

      Cons

      Yes, it takes effort to get a raise/promotion. Yes, the building is in the suburbs and not downtown. Yes, you need to be willing to show up, and should expect some long days. It is all for long-term success of the company, and more importantly, it's employees

      Advice to Management

      Keep focusing on the people that are in the building, including the up-and-coming leaders (we are craving opportunity and growth). Allow for some flexibility in worklife balance - it is SO valued. Encourage leaders to have difficult conversations and to trust their teams. Continue to show action ; not just talk about the action.

    6. "Sr. Information Security Analyst"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Senior Information Security Analyst in Mississauga, ON
      Current Employee - Senior Information Security Analyst in Mississauga, ON
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Bond Brand Loyalty full-time (Less than a year)

      Pros

      Amazing culture, wonderful minds, terrific attitude

      Cons

      Nothing that I know of till now

      Advice to Management

      The bar is already quite high. Lets raise it more..

    7. Helpful (2)

      "Member Advocate"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Mississauga, ON
      Former Employee - Anonymous Employee in Mississauga, ON
      Doesn't Recommend
      No opinion of CEO

      I worked at Bond Brand Loyalty full-time (Less than a year)

      Pros

      * Friendly staff
      * Program is manageable
      * On-site cafeteria with good prices

      Cons

      * If an angry customer does not want to speak to a customer service agent and immediately asks for a manager, most of the managers there don't want to take the escalation and make you walk around looking for someone else
      * You are monitored when you take bathroom or "comfort" breaks and get reminders constantly if you exceed the allotted 5 minute break
      * Not receiving enough feedback about your work
      * High turnover, the way people are let go is really embarrassing and doesn't look good to the current employees
      * No room for advancement, people have been there for years in the same starting position with the same base salary

      Advice to Management

      Train and retrain your staff if they make mistakes. Stop wasting time letting people go and hiring new ones. Some people are on 10 programs, while others are on 1 or 2; make it more even for everyone. Be more involved in employees' work and give them feedback on how they are doing, they won't be motivated otherwise.

      Bond Brand Loyalty Response

      26 Jul, 2018

      Hello. Managing our client programs, meeting our SLA’s and delivering the best service possible requires the right balance of people and process. We take pride in the number of people who have grown... More

    8. Helpful (3)

      "Solution Project Management"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Project Manager in Mississauga, ON
      Current Employee - Project Manager in Mississauga, ON
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Bond Brand Loyalty full-time (More than 5 years)

      Pros

      Great people, vibrant environment, laughter encouraged, super smart people, friendly and engaging leadership. An incredible list of long standing clients across a wide range of industries and markets.

      Cons

      Aggressive change agenda that impacts how work is done. Some modernization of systems is underway. High performing people sometimes get overwhelmed with workload while others work 9-5. Management seems to be addressing this.

      Advice to Management

      Continue to drive change. Ensure that all levels of management align to the vision. Continue to focus on the Bond experience for clients AND employees

    9. Helpful (2)

      "A Place for Catalysts"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Vice President in Mississauga, ON
      Current Employee - Vice President in Mississauga, ON
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Bond Brand Loyalty full-time (More than 5 years)

      Pros

      Fast-paced, high-performing, high-producing, highly fun, highly engaging, highly caring.

      Cons

      Fast-paced, high-performing, high expectations. While these attributes are a great fit for some, they're not a great fit for all. To benefit from all that Bond has to offer for your career you must want to always stretch, change and grow.

      Advice to Management

      Continue to demonstrate through your words and actions how much you care for our clients, the business and your teams.

    10. Helpful (7)

      "Sr. Account Executive"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Senior Account Executive in Mississauga, ON
      Current Employee - Senior Account Executive in Mississauga, ON
      Doesn't Recommend
      Negative Outlook
      Approves of CEO

      I have been working at Bond Brand Loyalty full-time (More than 5 years)

      Pros

      - At times, you can feel that the organization has the right intentions and wants to be a good place of employment
      - Hungry leadership willing to make change and push the business forward
      - Plenty of recognition opportunities
      - Some great and intelligent leadership in the organization
      - Cafeteria provides a great option so that you don't have to leave the office
      - Easy to get to - close to major highways
      - Easy to recruit friends and family since a lot of focus is placed on referrals and the company is always hiring

      Cons

      - Leadership is too focused on making money, you can really feel this change. Over the last several years you have really been able to notice the difference. Unfortunately, right now aggressively going after business is having an impact on people values and client relationships. Many long-term employees are noticing the difference, its a point of conversation that hopefully is being addressed
      - Work is sometimes offered to clients that we aren't able to deliver. We over-sell and spend time reactively trying to deliver work that we aren't trained on. Fake it until you make it approach.
      - Getting noticed or promoted doesn't necessarily mean you or your work deserved it. It just means you have friendships with the right people and you have played the game right. Leadership should be more involved in these decisions and not place so much trust in middle management.

      Advice to Management

      - Stay focused on your people
      - Be more transparent about what is happening with the business
      - Make it easier for individuals to move from one team to the next, help me understand my career path
      - Don't sell work that we can't execute, stay focused on what we stand for and do well

      Bond Brand Loyalty Response

      23 May, 2018

      Hello,
      Leadership issues, work life balance and favouritism are some key themes I am picking up on. I can assure you that my team and I are paying close attention to delivering on the promise of our... More

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