Bond Brand Loyalty Reviews | Glassdoor.ca

Bond Brand Loyalty Reviews

Updated 12 November, 2018
78 reviews

Filter

Filter

Full-timePart-time

3.4
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Bond Brand Loyalty President & CEO Bob Macdonald
Bob Macdonald
56 Ratings

78 Employee Reviews

Sort: PopularRatingDate

Pros
  • "Lots of opportunities to get involved in a wide-range of projects" (in 8 reviews)

  • "Great people, vibrant environment, laughter encouraged, super smart people, friendly and engaging leadership" (in 10 reviews)

Cons
  • "Poor work life balance expectations" (in 13 reviews)

  • "In my position, no work-life balance" (in 6 reviews)

More Pros and Cons

  1. "Project Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bond Brand Loyalty full-time

    Pros

    Great work atmosphere, given a lot of responsibility for the title

    Cons

    Office is located in Mississauga


  2. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Toronto, ON
    Current Employee - Account Executive in Toronto, ON
    Recommends
    Approves of CEO

    I have been working at Bond Brand Loyalty full-time (More than 5 years)

    Pros

    Company Culture and the people

    Cons

    Salary Limitations and poor managers

    Advice to Management

    Promote good people within

  3. "Account Manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bond Brand Loyalty full-time

    Pros

    Good culture within immediate team; lots of opportunity for professional development

    Cons

    Poor work life balance expectations


  4. "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bond Brand Loyalty full-time (More than a year)

    Pros

    Great Company to work for, lots growth and a awesome team

    Cons

    Office is located in Mississauga


  5. Helpful (2)

    "Change is GOOD!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Project Manager in Mississauga, ON
    Current Employee - Senior Project Manager in Mississauga, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bond Brand Loyalty full-time (More than a year)

    Pros

    The company is changing - there is no doubt about it. But it's the same great organization at its core, with the same hard working, dedicated, BRILLIANT people. If you are truly able to embrace organizational change, and are willing to put in the work to contribute to a strong business & strong org culture, it's a great place to be right now.

    Cons

    Yes, it takes effort to get a raise/promotion. Yes, the building is in the suburbs and not downtown. Yes, you need to be willing to show up, and should expect some long days. It is all for long-term success of the company, and more importantly, it's employees

    Advice to Management

    Keep focusing on the people that are in the building, including the up-and-coming leaders (we are craving opportunity and growth). Allow for some flexibility in worklife balance - it is SO valued. Encourage leaders to have difficult conversations and to trust their teams. Continue to show action ; not just talk about the action.


  6. "Sr. Information Security Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Information Security Analyst in Mississauga, ON
    Current Employee - Senior Information Security Analyst in Mississauga, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bond Brand Loyalty full-time (Less than a year)

    Pros

    Amazing culture, wonderful minds, terrific attitude

    Cons

    Nothing that I know of till now

    Advice to Management

    The bar is already quite high. Lets raise it more..


  7. Helpful (2)

    "Member Advocate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Mississauga, ON
    Former Employee - Anonymous Employee in Mississauga, ON
    Doesn't Recommend
    No opinion of CEO

    I worked at Bond Brand Loyalty full-time (Less than a year)

    Pros

    * Friendly staff
    * Program is manageable
    * On-site cafeteria with good prices

    Cons

    * If an angry customer does not want to speak to a customer service agent and immediately asks for a manager, most of the managers there don't want to take the escalation and make you walk around looking for someone else
    * You are monitored when you take bathroom or "comfort" breaks and get reminders constantly if you exceed the allotted 5 minute break
    * Not receiving enough feedback about your work
    * High turnover, the way people are let go is really embarrassing and doesn't look good to the current employees
    * No room for advancement, people have been there for years in the same starting position with the same base salary

    Advice to Management

    Train and retrain your staff if they make mistakes. Stop wasting time letting people go and hiring new ones. Some people are on 10 programs, while others are on 1 or 2; make it more even for everyone. Be more involved in employees' work and give them feedback on how they are doing, they won't be motivated otherwise.

    Bond Brand Loyalty Response

    26 Jul, 2018

    Hello. Managing our client programs, meeting our SLA’s and delivering the best service possible requires the right balance of people and process. We take pride in the number of people who have grown... More

  8. Helpful (3)

    "Solution Project Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Mississauga, ON
    Current Employee - Project Manager in Mississauga, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bond Brand Loyalty full-time (More than 5 years)

    Pros

    Great people, vibrant environment, laughter encouraged, super smart people, friendly and engaging leadership. An incredible list of long standing clients across a wide range of industries and markets.

    Cons

    Aggressive change agenda that impacts how work is done. Some modernization of systems is underway. High performing people sometimes get overwhelmed with workload while others work 9-5. Management seems to be addressing this.

    Advice to Management

    Continue to drive change. Ensure that all levels of management align to the vision. Continue to focus on the Bond experience for clients AND employees


  9. Helpful (2)

    "A Place for Catalysts"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Mississauga, ON
    Current Employee - Vice President in Mississauga, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bond Brand Loyalty full-time (More than 5 years)

    Pros

    Fast-paced, high-performing, high-producing, highly fun, highly engaging, highly caring.

    Cons

    Fast-paced, high-performing, high expectations. While these attributes are a great fit for some, they're not a great fit for all. To benefit from all that Bond has to offer for your career you must want to always stretch, change and grow.

    Advice to Management

    Continue to demonstrate through your words and actions how much you care for our clients, the business and your teams.


  10. Helpful (7)

    "Sr. Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Executive in Mississauga, ON
    Current Employee - Senior Account Executive in Mississauga, ON
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Bond Brand Loyalty full-time (More than 5 years)

    Pros

    - At times, you can feel that the organization has the right intentions and wants to be a good place of employment
    - Hungry leadership willing to make change and push the business forward
    - Plenty of recognition opportunities
    - Some great and intelligent leadership in the organization
    - Cafeteria provides a great option so that you don't have to leave the office
    - Easy to get to - close to major highways
    - Easy to recruit friends and family since a lot of focus is placed on referrals and the company is always hiring

    Cons

    - Leadership is too focused on making money, you can really feel this change. Over the last several years you have really been able to notice the difference. Unfortunately, right now aggressively going after business is having an impact on people values and client relationships. Many long-term employees are noticing the difference, its a point of conversation that hopefully is being addressed
    - Work is sometimes offered to clients that we aren't able to deliver. We over-sell and spend time reactively trying to deliver work that we aren't trained on. Fake it until you make it approach.
    - Getting noticed or promoted doesn't necessarily mean you or your work deserved it. It just means you have friendships with the right people and you have played the game right. Leadership should be more involved in these decisions and not place so much trust in middle management.

    Advice to Management

    - Stay focused on your people
    - Be more transparent about what is happening with the business
    - Make it easier for individuals to move from one team to the next, help me understand my career path
    - Don't sell work that we can't execute, stay focused on what we stand for and do well

    Bond Brand Loyalty Response

    23 May, 2018

    Hello,
    Leadership issues, work life balance and favouritism are some key themes I am picking up on. I can assure you that my team and I are paying close attention to delivering on the promise of our... More


Showing 78 of 90 reviews
Reset Filters