Bond Brand Loyalty Reviews | Glassdoor.ca

Bond Brand Loyalty Reviews

Updated 6 January, 2019
83 reviews

Filter

Filter


3.5
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Bond Brand Loyalty President & CEO Bob Macdonald
Bob Macdonald
60 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
  • "Lots of opportunities to get involved in a wide-range of projects" (in 8 reviews)

  • "Great people, vibrant environment, laughter encouraged, super smart people, friendly and engaging leadership" (in 10 reviews)

Cons
  • "Poor work life balance expectations" (in 13 reviews)

  • "In my position, no work-life balance" (in 6 reviews)

More Pros and Cons

  1. "Digital Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Project Manager in Mississauga, ON
    Current Employee - Digital Project Manager in Mississauga, ON
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Bond Brand Loyalty full-time (Less than a year)

    Pros

    Agile, innovative, interesting projects, great culture, great team members, great leadership from CEO (Coffee Chats with Bob) and management, great benefits, understanding of family life

    Cons

    Rapid growth and trying to catch up and lack of resources at times

    Advice to Management

    Greater communication among other teams working on big client projects could make us all more efficient and help us learn about the tools, best practices and other methods being used organizationally. A time log entry in EP for learning and brainstorming on an overall level.


  2. "Great People"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bond Brand Loyalty full-time

    Pros

    If you have a habit of always absent with various reason the company is ok with that - attention full time in contact center

    Cons

    Great company, open and considerate

    Bond Brand Loyalty Response

    10 Jan, 2019

    Thanks for the positive comments on your experience at Bond! We aim to support our employees through their ongoing work & life management needs wherever possible. Thanks again! VP, People... More

  3. Helpful (2)

    "worst training experience ever"

    StarStarStarStarStar
    Former Employee - Member Advocate in Mississauga, ON
    Former Employee - Member Advocate in Mississauga, ON
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bond Brand Loyalty full-time (Less than a year)

    Pros

    -office environment looks relaxing
    -very nice interview experience. I had a group interview with one of the contact services managers. the conservation was very productive and everyone get to speak and share their opinions.
    -nice cafeteria

    Cons

    -worst training experience I have ever had.
    -I was treated with no respect. Lots of emotional abuse and verbal abuse during my 2nd training.
    Quote from trainer: " I am not your mom." when I didn't even finish my question.
    "everyone else knows it except you!"
    "Don't ever use the word you don't understand". the word I use is "cash flow", I was simply rephrasing trainer's point so that I can fully understand the concept.
    "Don't say OK to what I said."
    The entire training experience was horrible!horrible!horrible! I have never been treated the way I had been treated on that day.

    Bond Brand Loyalty Response

    10 Jan, 2019

    Thank you for sharing such candid feedback, and very unfortunate to hear that your experience was less than positive. Our employees are our #1 priority at Bond; we commit to exploring your feedback... More


  4. "Senior Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Project Manager in Mississauga, ON
    Current Employee - Senior Project Manager in Mississauga, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bond Brand Loyalty full-time (More than a year)

    Pros

    -Great thought leadership
    -Wonderful culture
    -Flexible work schedule/flexible vacation
    -Opportunity growth

    Cons

    -Workload can be heavy at times
    -Teams can work in silos

    Advice to Management

    Bond Brand Loyalty is a great place to work! There is a lot of opportunity to grow your career and work with some wonderful people and clients. The workload can be heavy at times but it ebs and flows - and is to be expected with the type of work an agency does. My advice to management would be to keep focusing on communication - the company can feel like it's operating in silos, and while this is acknowledged by management, there needs to be some concrete strategies to move away from this model. Also, encourage Managers to be more transparent with their team's about what is happening at the strategic level. Help teams to better understand the company vision on the daily, so they can reflect those values in their day-to-day work. Overall, Bond is great company - and I truly believe they value their people (and their input).

    Bond Brand Loyalty Response

    11 Dec, 2018

    Thanks so much for this feedback! We definitely take great pride in our focus on developing and growing great talent from within, in fact almost a quarter of our population changed roles or were... More


  5. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Toronto, ON
    Current Employee - Account Executive in Toronto, ON
    Recommends
    Approves of CEO

    I have been working at Bond Brand Loyalty full-time (More than 5 years)

    Pros

    Company Culture and the people

    Cons

    Salary Limitations and poor managers

    Advice to Management

    Promote good people within

    Bond Brand Loyalty Response

    11 Dec, 2018

    Hey there! We agree- it is a great place to work. Our goal is to make Bond an inspiring and fulfilling place to work and grow. Developing stronger leaders and growth from within is at the forefront... More


  6. "Account Manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bond Brand Loyalty full-time

    Pros

    Good culture within immediate team; lots of opportunity for professional development

    Cons

    Poor work life balance expectations

    Bond Brand Loyalty Response

    11 Dec, 2018

    Hi there! We are so proud of the unique culture we have here at Bond and the special connections within our teams here. We believe in providing challenging and fulfilling work and supporting... More


  7. "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bond Brand Loyalty full-time (More than a year)

    Pros

    Great Company to work for, lots growth and a awesome team

    Cons

    Office is located in Mississauga

  8. "Project Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bond Brand Loyalty full-time

    Pros

    Great work atmosphere, given a lot of responsibility for the title

    Cons

    Office is located in Mississauga


  9. Helpful (2)

    "analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bond Brand Loyalty full-time (Less than a year)

    Pros

    cheap foods at the cafetaria

    Cons

    no clear directions, they lost clients, old system, no new technology - still rely on excel for analysis

    Bond Brand Loyalty Response

    11 Dec, 2018

    Hello. It’s unfortunate that your experience here at Bond didn’t meet your expectations. Our client relationships and business has never been as strong as it is today. We strive to continually... More


  10. Helpful (2)

    "Change is GOOD!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Project Manager in Mississauga, ON
    Current Employee - Senior Project Manager in Mississauga, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bond Brand Loyalty full-time (More than a year)

    Pros

    The company is changing - there is no doubt about it. But it's the same great organization at its core, with the same hard working, dedicated, BRILLIANT people. If you are truly able to embrace organizational change, and are willing to put in the work to contribute to a strong business & strong org culture, it's a great place to be right now.

    Cons

    Yes, it takes effort to get a raise/promotion. Yes, the building is in the suburbs and not downtown. Yes, you need to be willing to show up, and should expect some long days. It is all for long-term success of the company, and more importantly, it's employees

    Advice to Management

    Keep focusing on the people that are in the building, including the up-and-coming leaders (we are craving opportunity and growth). Allow for some flexibility in worklife balance - it is SO valued. Encourage leaders to have difficult conversations and to trust their teams. Continue to show action ; not just talk about the action.