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Bond Brand Loyalty Reviews
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    Bond Brand Loyalty Reviews

    Updated 20 July, 2017
    51 reviews

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    Full-timePart-time
    3.5
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Bond Brand Loyalty President & CEO Bob Macdonald
    Bob Macdonald
    36 Ratings

    51 Employee Reviews

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    Pros

    • Work life balance and corporate culture is great (in 4 reviews)

    • Great people around me, it's a larger company that feels like a smaller company (in 6 reviews)

    Cons

    • Work life balance depends on the time of year (in 5 reviews)

    • No one had a brain in their skully to let me know what was going on (in 2 reviews)

    More Pros and Cons

    1. "Work Life Balance"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Call Centre Supervisor in Mississauga, ON
      Current Employee - Call Centre Supervisor in Mississauga, ON
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Bond Brand Loyalty full-time (More than a year)

      Pros

      Amazing vibe and excellent peer support

      Cons

      None that I can think of so far

      Advice to Management

      Maintain work life balance, and continue to support your teams - congratulations in providing an environment where I "want to get up and come to work"

    2. Helpful (1)

      "Good when you have support"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Mississauga, ON
      Former Employee - Anonymous Employee in Mississauga, ON
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at Bond Brand Loyalty full-time (Less than a year)

      Pros

      Company had great perks and benefits.
      Cafeteria with fresh food everyday, menu always changed.

      Cons

      Training was very poor
      Lots of overtime even when it wasn't required.
      Put the client first and employees second.
      No satisfaction.

      Advice to Management

      Learn to take the blame sometime and understand the situation before blaming someone.

      Bond Brand Loyalty Response

      27 Jun, 2017 – People & Values Team

      Hi! Thanks for your feedback. There's always opportunity to improve our training. We're constantly working on it. Our employees are at the core of everything we do here. While there are times it's... More

    3. Helpful (1)

      "Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Manager in Mississauga, ON
      Former Employee - Manager in Mississauga, ON
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Bond Brand Loyalty full-time

      Pros

      Great product
      Smart people
      Great building and work environment

      Cons

      No perks
      Poor work life balance
      Authoritarian management style
      Making profit by expecting people to overwork

      Bond Brand Loyalty Response

      3 May, 2017 – People & Values Team

      We appreciate you sharing your feedback with us. We are fortunate to have so many talented and bright people working here and our culture and environment are very important to us. We are a client... More

      4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review

    4. "Overall good company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Bond Brand Loyalty full-time

      Pros

      Culture is fun and people are great. Can be a real great place to work

      Cons

      Recognition and opportunities can be lacking.

      Advice to Management

      More direct recognition could be improve

    5. Helpful (4)

      "Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Manager in Mississauga, ON
      Former Employee - Manager in Mississauga, ON
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Bond Brand Loyalty full-time (More than a year)

      Pros

      Great reputation and product
      Smart driven people
      Constantly changing and evolving
      Great building and work environment
      Good location in Mississauga
      Good staff events
      People that don't perform don't last

      Cons

      Poor work life balance
      Authoritarian management style
      Making profit by expecting people to overwork is not scaleable
      Pay below market

    6. "Great place to work!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Account Coordinator in Mississauga, ON
      Current Employee - Account Coordinator in Mississauga, ON
      Recommends
      Positive Outlook
      Approves of CEO

      Pros

      Great culture, fun events, smart people to work with, high involvement from senior management team.

      Cons

      Nothing bad to say about Bond!

      Advice to Management

      Keep on informing employeesabout the goals and success of the company

    7. Helpful (1)

      "Member Advocate"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Member Advocate in Mississauga, ON
      Former Employee - Member Advocate in Mississauga, ON
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Bond Brand Loyalty full-time (Less than a year)

      Pros

      Relaxed environment although you are still required to work. Friendly co-workers and
       some Team Leads able to help Member Advocates Customer Satisfaction.

      Cons

      Supervisors who handle the loyalty program. Trying to get accurate information where supervisors say different things.
      Supervisors not willing to speak to angry customers especially when a Member Advocate has exhausted all the options.It's like trying to twist their arm to get on the phone. Although they know is to dress nice, but they can't deliver when it comes to management skill set and development. That is disappointing .Contract work which explains why there are so many openings for Member Advocate jobs because you hire and end the contract. Playing with the number of human beings lives who come to work and are trying to make a living. Is that "Loyalty " for a Company whose part of their name is in their brand.

      Advice to Management

      It's time for all the Supervisors to sit down and have a formal meeting so information communicated to Member Advocate is clear and accurate. The last draw for me at this job was when I got several irrate customers who had not received their SCENE card for over 3 months and when they asked for a supervisor and you asked for them to come to the phone, they won't be available. Poor Supervisor support on this issue. Although the company knows is to dress nice, but when it comes to challenges over the phone they can't educate the Member Advocate how to address this properly to the customer as to why they have no SCENE card and this delay has been going on for over 4 months. The Senior Management is around and knows what's going on I am surprised they are not doing anything. Another thing stop putting people who come and work as a Member Advocate on Contract.
      Is it not all the same job that I am working for someone who is a direct hire??? And having CEO look into this let alone HR. I see
      the comments from HR how they are unhappy to hear this but if you are really unhappy to see the poor grading from previous people who worked here why haven't you investigated the situation prober

    8. "A place where you can grow your career"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Account Coordinator in Mississauga, ON
      Current Employee - Account Coordinator in Mississauga, ON
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Bond Brand Loyalty full-time (Less than a year)

      Pros

      A company of 400 talented people who support one another in career growth and skill development. Job titles are just titles - your voice is welcomed not only by your peers and supervisors, but the VPs and the CEO. Everyday at Bond feels like you are part of something so much greater, part of something really exciting.

      Cons

      No more coffee in the cafeteria after 3 - you can bring pods for the machines but then you miss out on the thrill of paying for your coffee.

      Bond Brand Loyalty Response

      27 Feb, 2017 – People & Values Team

      Thank you for sharing your feedback with us. We truly value employee growth and career development and are glad that you appreciate all of the opportunities you have here. Our senior leadership team... More

    9. Helpful (4)

      "Not good for long term"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Mississauga, ON
      Current Employee - Anonymous Employee in Mississauga, ON
      Doesn't Recommend
      Negative Outlook
      Approves of CEO

      I have been working at Bond Brand Loyalty full-time

      Pros

      This company is good for short term for a full time employee. Great culture.

      Cons

      If you're working as Developer you'll never get promoted to team lead as there is no team lead position. All developer report to Manager who is always a non technical person that result into a development style of developer's own choice. So rule is "Get the job done doesn't matter how".

      Developers doesn't get any recognition at all doesn't matter how good are you. Your performance will be reviewed yearly but there will not be further steps to get you to achieve your goal.

      Advice to Management

      Improve the management in Digital Department.

      Bond Brand Loyalty Response

      27 Feb, 2017 – People & Values Team

      We appreciate you sharing your feedback with us. We're glad that you enjoy the great culture here. We're sorry to hear about your experience regarding recognition. Employee recognition is very... More

    10. Helpful (3)

      "Disrespetful Managers"

      StarStarStarStarStar
      • Work/Life Balance
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      Pros

      There were none. My "boss" had no idea what was going on. I'll be frank...she was dumb as hell and so were her staff. As an agency...I have NEVER seen these things occur. Mere things like spelling errors and lack of basic English. Dear BBL, Hire a proper staff, who know what they're doing. cause the ppl you have acquired - not up to par.

      Cons

      The boss who didn't look over the age of 30 had a very limited vocabulary of "like" and "whatever". Stayed on her phone the ENTIRE time. rude and very disrespectful...something I would expect from a no brainer millennial. The interview was a joke and I felt like it was a waste of my time. The job itself was a joke. No one had a brain in their skully to let me know what was going on.

      Advice to Management

      Train staff. Empower management to not only be leaders but to be managers. The company is a joke and riding on big time contracts. Typical PR agency...young 20 millenial somethings who have no idea what real work is. train your staff...this is why everyone who is smart leaves

      Bond Brand Loyalty Response

      5 Jan, 2017 – People & Values Team

      Thank you for sharing your feedback. We are very sorry to hear about your experience. We can assure you this is not a common situation at Bond. Our passionate and talented people along with our... More

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