Bond Brand Loyalty Reviews | Glassdoor.ca

Bond Brand Loyalty Reviews

Updated 14 August, 2018
73 reviews

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3.2
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Bond Brand Loyalty President & CEO Bob Macdonald
Bob Macdonald
53 Ratings

73 Employee Reviews

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Pros
  • "Great people, vibrant environment, laughter encouraged, super smart people, friendly and engaging leadership" (in 10 reviews)

  • "Lots of opportunities to get involved in a wide-range of projects" (in 5 reviews)

Cons
  • "Extremely long days with no work life balance are NOT counteracted by parties or events" (in 12 reviews)

  • "In my position, no work-life balance" (in 6 reviews)

More Pros and Cons

  1. "Sr. Information Security Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Information Security Analyst in Mississauga, ON
    Current Employee - Senior Information Security Analyst in Mississauga, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bond Brand Loyalty full-time (Less than a year)

    Pros

    Amazing culture, wonderful minds, terrific attitude

    Cons

    Nothing that I know of till now

    Advice to Management

    The bar is already quite high. Lets raise it more..


  2. Helpful (1)

    "Member Advocate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Mississauga, ON
    Former Employee - Anonymous Employee in Mississauga, ON
    Doesn't Recommend
    No opinion of CEO

    I worked at Bond Brand Loyalty full-time (Less than a year)

    Pros

    * Friendly staff
    * Program is manageable
    * On-site cafeteria with good prices

    Cons

    * If an angry customer does not want to speak to a customer service agent and immediately asks for a manager, most of the managers there don't want to take the escalation and make you walk around looking for someone else
    * You are monitored when you take bathroom or "comfort" breaks and get reminders constantly if you exceed the allotted 5 minute break
    * Not receiving enough feedback about your work
    * High turnover, the way people are let go is really embarrassing and doesn't look good to the current employees
    * No room for advancement, people have been there for years in the same starting position with the same base salary

    Advice to Management

    Train and retrain your staff if they make mistakes. Stop wasting time letting people go and hiring new ones. Some people are on 10 programs, while others are on 1 or 2; make it more even for everyone. Be more involved in employees' work and give them feedback on how they are doing, they won't be motivated otherwise.

    Bond Brand Loyalty Response

    26 Jul, 2018

    Hello. Managing our client programs, meeting our SLA’s and delivering the best service possible requires the right balance of people and process. We take pride in the number of people who have grown... More

  3. Helpful (3)

    "Solution Project Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Mississauga, ON
    Current Employee - Project Manager in Mississauga, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bond Brand Loyalty full-time (More than 5 years)

    Pros

    Great people, vibrant environment, laughter encouraged, super smart people, friendly and engaging leadership. An incredible list of long standing clients across a wide range of industries and markets.

    Cons

    Aggressive change agenda that impacts how work is done. Some modernization of systems is underway. High performing people sometimes get overwhelmed with workload while others work 9-5. Management seems to be addressing this.

    Advice to Management

    Continue to drive change. Ensure that all levels of management align to the vision. Continue to focus on the Bond experience for clients AND employees


  4. Helpful (2)

    "A Place for Catalysts"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Mississauga, ON
    Current Employee - Vice President in Mississauga, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bond Brand Loyalty full-time (More than 5 years)

    Pros

    Fast-paced, high-performing, high-producing, highly fun, highly engaging, highly caring.

    Cons

    Fast-paced, high-performing, high expectations. While these attributes are a great fit for some, they're not a great fit for all. To benefit from all that Bond has to offer for your career you must want to always stretch, change and grow.

    Advice to Management

    Continue to demonstrate through your words and actions how much you care for our clients, the business and your teams.


  5. Helpful (7)

    "Sr. Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Executive in Mississauga, ON
    Current Employee - Senior Account Executive in Mississauga, ON
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Bond Brand Loyalty full-time (More than 5 years)

    Pros

    - At times, you can feel that the organization has the right intentions and wants to be a good place of employment
    - Hungry leadership willing to make change and push the business forward
    - Plenty of recognition opportunities
    - Some great and intelligent leadership in the organization
    - Cafeteria provides a great option so that you don't have to leave the office
    - Easy to get to - close to major highways
    - Easy to recruit friends and family since a lot of focus is placed on referrals and the company is always hiring

    Cons

    - Leadership is too focused on making money, you can really feel this change. Over the last several years you have really been able to notice the difference. Unfortunately, right now aggressively going after business is having an impact on people values and client relationships. Many long-term employees are noticing the difference, its a point of conversation that hopefully is being addressed
    - Work is sometimes offered to clients that we aren't able to deliver. We over-sell and spend time reactively trying to deliver work that we aren't trained on. Fake it until you make it approach.
    - Getting noticed or promoted doesn't necessarily mean you or your work deserved it. It just means you have friendships with the right people and you have played the game right. Leadership should be more involved in these decisions and not place so much trust in middle management.

    Advice to Management

    - Stay focused on your people
    - Be more transparent about what is happening with the business
    - Make it easier for individuals to move from one team to the next, help me understand my career path
    - Don't sell work that we can't execute, stay focused on what we stand for and do well

    Bond Brand Loyalty Response

    23 May, 2018

    Hello,
    Leadership issues, work life balance and favouritism are some key themes I am picking up on. I can assure you that my team and I are paying close attention to delivering on the promise of our... More


  6. Helpful (1)

    "pretty good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Coordinator in Mississauga, ON
    Current Employee - Account Coordinator in Mississauga, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bond Brand Loyalty (More than 3 years)

    Pros

    people, benefits, . . . .

    Cons

    can be long hours for no extra pay


  7. Helpful (1)

    "Great place to grow!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Mississauga, ON
    Current Employee - Project Manager in Mississauga, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bond Brand Loyalty full-time (More than 3 years)

    Pros

    - Smart, passionate people
    - Great clients and culture
    - Challenging work and opportunities to grow
    - Opportunities to connect outside of work
    - Flexible vacation and good benefits
    - Work life balance

    Cons

    Meeting space and technology that could use some updating

    Advice to Management

    - Focus on innovation
    - Invest in technology that makes it easier to get work done

    Bond Brand Loyalty Response

    4 May, 2018

    Hey there! Thanks for your feedback, we’re happy you’re enjoying your career at Bond. We are very proud of our clients and culture which is only possible with so many great people like yourself. Your... More

  8. Helpful (2)

    "Account Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bond Brand Loyalty full-time

    Pros

    - a few great people

    Cons

    - toxic environment
    - long hours
    - no recognition
    - low pay
    - inexperienced managers
    - no typical agency perks


  9. Helpful (9)

    "Highs and Lows are TOO high and TOO low"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Bond Brand Loyalty full-time (More than 3 years)

    Pros

    Fantastic place to start your career and learn what working at an agency is like - work hard and play harder. Lots of opportunities to get involved in a wide-range of projects.

    Fantastic people - smart, caring, energetic, and collaborative.

    Cons

    The problem is the highs are complemented by lows that are not easy to bounce back from.

    - Extremely long days with no work life balance are NOT counteracted by parties or events
    - Bringing this/problems to the attention of your manager (regardless of your team) gets you a "we will look into this and try and help you manage your workload" - you never get followed up with unless you threaten to leave
    - Promotions: LOL. Raises: EVEN FUNNIER! You do not get taken seriously until you threaten to leave. Performance doesn't dictate whether or not you deserve a raise or promotion. Who you know dictates that. There used to be performance plans with goal setting in place, but they got rid of that a few years ago and begun the "manager's discretion policy" - disgruntled managers who cannot get raises/promotions themselves will not fight for employees.
    - Too many extremely smart people leave as soon as they get past the smoke and mirrors - an indication that the company does not treat them how they deserve to be treated

    Advice to Management

    You care about giving clients the 'Bond Experience', but what about your own employees? Miserable, overworked employees are not going to give your clients the best experience (as much as you try and force them to).


  10. Helpful (6)

    "Nice place. No raises.. ever!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Mississauga, ON
    Current Employee - Project Manager in Mississauga, ON
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Bond Brand Loyalty full-time (More than 3 years)

    Pros

    Lots of parties and free booze. Fun people. Work hard party hard culture.

    Cons

    Long hours. No work life balance. No raises in last few years. Can't keep up with cost of living.
    Work from home frowned upon.

    Advice to Management

    Priotize allowing people to work from home at least once a week.
    All progressive companies do this.

    Bond Brand Loyalty Response

    23 May, 2018

    Hi there. Thanks for your comments on our culture and events, our volunteers work hard to put on events that allow us to Bond outside of the office. What makes our culture so great is the human to... More


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