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    Bond Brand Loyalty Reviews

    Updated 6 January, 2019
    83 reviews

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    3.5
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Bond Brand Loyalty President & CEO Bob Macdonald
    Bob Macdonald
    60 Ratings

    Employee Reviews

    Sort: PopularRatingDate
    Pros

    • "Lots of opportunities to get involved in a wide-range of projects" (in 8 reviews)

    • "Great people, vibrant environment, laughter encouraged, super smart people, friendly and engaging leadership" (in 10 reviews)

    Cons

    • "Poor work life balance expectations" (in 13 reviews)

    • "In my position, no work-life balance" (in 6 reviews)

    More Pros and Cons

    1. "Digital Project Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Comp & Benefits
      • Senior Management
      Current Employee - Digital Project Manager in Mississauga, ON
      Current Employee - Digital Project Manager in Mississauga, ON
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at Bond Brand Loyalty full-time (Less than a year)

      Pros

      Agile, innovative, interesting projects, great culture, great team members, great leadership from CEO (Coffee Chats with Bob) and management, great benefits, understanding of family life

      Cons

      Rapid growth and trying to catch up and lack of resources at times

      Advice to Management

      Greater communication among other teams working on big client projects could make us all more efficient and help us learn about the tools, best practices and other methods being used organizationally. A time log entry in EP for learning and brainstorming on an overall level.

    2. "Great People"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Bond Brand Loyalty full-time

      Pros

      If you have a habit of always absent with various reason the company is ok with that - attention full time in contact center

      Cons

      Great company, open and considerate

      Bond Brand Loyalty Response

      10 Jan, 2019

      Thanks for the positive comments on your experience at Bond! We aim to support our employees through their ongoing work & life management needs wherever possible. Thanks again! VP, People... More

      3. Join the Bond Brand Loyalty team
      See Our Latest Jobs

    3. Helpful (2)

      "worst training experience ever"

      StarStarStarStarStar
      Former Employee - Member Advocate in Mississauga, ON
      Former Employee - Member Advocate in Mississauga, ON
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at Bond Brand Loyalty full-time (Less than a year)

      Pros

      -office environment looks relaxing
      -very nice interview experience. I had a group interview with one of the contact services managers. the conservation was very productive and everyone get to speak and share their opinions.
      -nice cafeteria

      Cons

      -worst training experience I have ever had.
      -I was treated with no respect. Lots of emotional abuse and verbal abuse during my 2nd training.
      Quote from trainer: " I am not your mom." when I didn't even finish my question.
      "everyone else knows it except you!"
      "Don't ever use the word you don't understand". the word I use is "cash flow", I was simply rephrasing trainer's point so that I can fully understand the concept.
      "Don't say OK to what I said."
      The entire training experience was horrible!horrible!horrible! I have never been treated the way I had been treated on that day.

      Bond Brand Loyalty Response

      10 Jan, 2019

      Thank you for sharing such candid feedback, and very unfortunate to hear that your experience was less than positive. Our employees are our #1 priority at Bond; we commit to exploring your feedback... More

    4. "Senior Project Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Senior Project Manager in Mississauga, ON
      Current Employee - Senior Project Manager in Mississauga, ON
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Bond Brand Loyalty full-time (More than a year)

      Pros

      -Great thought leadership
      -Wonderful culture
      -Flexible work schedule/flexible vacation
      -Opportunity growth

      Cons

      -Workload can be heavy at times
      -Teams can work in silos

      Advice to Management

      Bond Brand Loyalty is a great place to work! There is a lot of opportunity to grow your career and work with some wonderful people and clients. The workload can be heavy at times but it ebs and flows - and is to be expected with the type of work an agency does. My advice to management would be to keep focusing on communication - the company can feel like it's operating in silos, and while this is acknowledged by management, there needs to be some concrete strategies to move away from this model. Also, encourage Managers to be more transparent with their team's about what is happening at the strategic level. Help teams to better understand the company vision on the daily, so they can reflect those values in their day-to-day work. Overall, Bond is great company - and I truly believe they value their people (and their input).

      Bond Brand Loyalty Response

      11 Dec, 2018

      Thanks so much for this feedback! We definitely take great pride in our focus on developing and growing great talent from within, in fact almost a quarter of our population changed roles or were... More

    5. "Great place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Account Executive in Toronto, ON
      Current Employee - Account Executive in Toronto, ON
      Recommends
      Approves of CEO

      I have been working at Bond Brand Loyalty full-time (More than 5 years)

      Pros

      Company Culture and the people

      Cons

      Salary Limitations and poor managers

      Advice to Management

      Promote good people within

      Bond Brand Loyalty Response

      11 Dec, 2018

      Hey there! We agree- it is a great place to work. Our goal is to make Bond an inspiring and fulfilling place to work and grow. Developing stronger leaders and growth from within is at the forefront... More

    6. "Account Manager"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Bond Brand Loyalty full-time

      Pros

      Good culture within immediate team; lots of opportunity for professional development

      Cons

      Poor work life balance expectations

      Bond Brand Loyalty Response

      11 Dec, 2018

      Hi there! We are so proud of the unique culture we have here at Bond and the special connections within our teams here. We believe in providing challenging and fulfilling work and supporting... More

    7. "Account Executive"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Bond Brand Loyalty full-time (More than a year)

      Pros

      Great Company to work for, lots growth and a awesome team

      Cons

      Office is located in Mississauga

    8. "Project Coordinator"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Bond Brand Loyalty full-time

      Pros

      Great work atmosphere, given a lot of responsibility for the title

      Cons

      Office is located in Mississauga

    9. Helpful (2)

      "analyst"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Bond Brand Loyalty full-time (Less than a year)

      Pros

      cheap foods at the cafetaria

      Cons

      no clear directions, they lost clients, old system, no new technology - still rely on excel for analysis

      Bond Brand Loyalty Response

      11 Dec, 2018

      Hello. It’s unfortunate that your experience here at Bond didn’t meet your expectations. Our client relationships and business has never been as strong as it is today. We strive to continually... More

    10. Helpful (2)

      "Change is GOOD!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Senior Project Manager in Mississauga, ON
      Current Employee - Senior Project Manager in Mississauga, ON
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Bond Brand Loyalty full-time (More than a year)

      Pros

      The company is changing - there is no doubt about it. But it's the same great organization at its core, with the same hard working, dedicated, BRILLIANT people. If you are truly able to embrace organizational change, and are willing to put in the work to contribute to a strong business & strong org culture, it's a great place to be right now.

      Cons

      Yes, it takes effort to get a raise/promotion. Yes, the building is in the suburbs and not downtown. Yes, you need to be willing to show up, and should expect some long days. It is all for long-term success of the company, and more importantly, it's employees

      Advice to Management

      Keep focusing on the people that are in the building, including the up-and-coming leaders (we are craving opportunity and growth). Allow for some flexibility in worklife balance - it is SO valued. Encourage leaders to have difficult conversations and to trust their teams. Continue to show action ; not just talk about the action.