Blizzard Entertainment Customer Service Reviews | Glassdoor.ca

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Blizzard Entertainment Customer Service Reviews

Updated Jul 13, 2019

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Found 37 reviews

4.3
StarStarStarStarStar
Rating TrendsRating Trends
99%
Recommend to a Friend
99%
Approve of CEO
Blizzard Entertainment CEO Mike Morhaime
Mike Morhaime
26 Ratings
  1. "Get in, learn, get out"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service in Versailles
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Blizzard Entertainment full-time for more than 5 years

    Pros

    A lot of good, professional people.

    Cons

    Minimal career advancement, company cares about people mainly as PR show.

    Blizzard Entertainment2019-07-13
  2. "Good place to work, with an amazing culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Champion in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blizzard Entertainment full-time for more than 10 years

    Pros

    Dynamic, fun culture that pays average with amazing benefits

    Cons

    Minor mistakes can lead to major issues, inconsistency from executive management

    Blizzard Entertainment2019-05-22
  3. Helpful (3)

    "Nothing but lies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Blizzard Entertainment full-time for more than 5 years

    Pros

    Free Blizzard games and discounted Activision games. If you just graduated HS or a freshman in college perfect place to work.

    Cons

    Pays employees below industry standards. Bullied and hostile work environment. Lack of advancement and no transparency. Drug use. Supervisors with no management experience. Unfair wage practices.

    Advice to Management

    Treat your lower level employees the same as you would your upper management. pay living wages and look into and investigate all reports of harassment and bullying. Don't celebrate promoting people when the only reason is because of employees quitting at an average of 100 to 200 a year or forced to leave due to poor pay and lack of advancement.

    Blizzard Entertainment2019-03-08
  4. Helpful (8)

    "You're Not Family."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Anaheim, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Blizzard Entertainment full-time for more than 3 years

    Pros

    The People, the swag, Blizzcon, the company events.

    Cons

    The management playing favorites and making your life hell if they don't like you. Customer support being treated like crap by higher levels in the company.

    Advice to Management

    Don't let Office Politics dictate how you treat your employees. If an employee goes above their direct manager's head in an effort to be heard, that manager shouldn't be able to get retribution.

    Blizzard Entertainment2018-12-06
  5. Helpful (2)

    "Not your usual call center (yet)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service in Cork
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blizzard Entertainment full-time for more than 8 years

    Pros

    Best company culture in the world. Easy to connect with people. Geek ambient. You can be yourself and bleed your passion in your interactions with your customers.

    Cons

    Extremely controlled in your shift. You sometimes need to ask even to go for the toilet just in case the customers won't be attended. For non majoritary languages (not English or German) the shift, holidays and career advancements are pretty limited. New employees have to compensate for the long-tenured low-performing colleagues.

    Advice to Management

    Words don't reflect policies when you say that Customer Support is very valued in the company. It's not. Wages are not competitive and micromanagement is over the roof. Every single Customer Support employee who leaves and keeps working in the Customer Service industry confirms that they get better wages or better work/life balance. Get rid of the toxic employees and start investing in those who give you real value....

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    Blizzard Entertainment2018-07-26
  6. Helpful (1)

    "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Cork
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blizzard Entertainment full-time for more than 8 years

    Pros

    The people are awesome. There is great collaboration among peers and teams. The salaries and perks are also good. Management is also very accommodating and understanding of personal needs.

    Cons

    Shifts - although there are annual bids so you can submit your preferences again.

    Advice to Management

    Some of my managers here have been the best I had. Their commitment and passion for the company and their team members is second to none.

    Blizzard Entertainment2018-06-15
  7. Helpful (9)

    "Great for young adults, but you'll eventually mature past CS."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Tier III Customer Service Representative in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Blizzard Entertainment full-time for more than 5 years

    Pros

    Fantastic job for those just getting started in the workplace. GREAT medical benefits, bonuses, and perks. Incredibly fun environment where performance is constantly recognized and awarded for. Excellent new hire and continuing training. Core values are actually carried through the workday. They're not just lip service!

    Cons

    Work environment HIGHLY depends on which managers you're working with. Not much control over what shift you'll be assigned to in frequent shift bids. If you're a woman, expect to work a little harder to have your voice heard. At the end of the day, customer service is a call center. It's not intended to sustain someone as a lifelong career unless you hit management or transition into another department. Not much...

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    Blizzard Entertainment2017-06-03
  8. "Love it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blizzard Entertainment full-time for more than 3 years

    Pros

    Opportunity for growth. Amazing Culture. Fun teams

    Cons

    In CS pay is low because its entry level, some rules are strict.

    Blizzard Entertainment2017-05-06
  9. Helpful (5)

    "Customer Support (Game Master)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Specialist 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blizzard Entertainment full-time

    Pros

    The upper management really cares about their employees and their customers. The amount of money spent on training, company events, and programs to make the customer happy would probably blow your mind. You can email pretty much anyone you want if you have a question. Everyone is willing to talk and help. Support is very close knit at the actual support level and with immediate management. Benefits are better than government...

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    Cons

    Slowly but surely more employee regulation programs are being added to the Support position. Every minute is monitored while you are on the clock. The management judges the quality of your work by surveys which is not the most intelligent thing ever done with a group as passionate as gamers. It has already been proven that we cannot make a decision without at least a little emotion involved so surveys will never reflect...

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    Advice to Management

    Above Support Team Leaders, they need to loosen up a bit. Stop relying so much on data because hard numbers are just as hard on the people working below you. Not everything that is good for the customers, is good for the Support reps that have to handle the new changes. We don't need to be monitored every minute of the day, we don't need a point system for attendance that forces you to choose between getting written up,...

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    Blizzard Entertainment2017-01-30
  10. "Great people and opportunities"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Cork
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blizzard Entertainment full-time for more than 8 years

    Pros

    Gym, cafeteria, health care, good options and support for development, great management, absolute fun place to work. If you do normal work you have a great time here.

    Cons

    Not enough flats for reasonable prices to rent around cork. The company itself has the irish contact center awards for a reason though

    Advice to Management

    Sometimes it would be wise to ask people in the front line before doing changes and not after, would help iron out minor obstacles :)

    Blizzard Entertainment2016-11-18
Found 37 reviews