Blizzard Entertainment Customer Service Reviews | Glassdoor.ca

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Blizzard Entertainment Customer Service Reviews

Updated Jul 13, 2019

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3.8
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61%
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Blizzard Entertainment CEO J. Allen Brack
J. Allen Brack
0 Ratings
  1. "Get in, learn, get out"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service in Versailles
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Blizzard Entertainment full-time for more than 5 years

    Pros

    A lot of good, professional people.

    Cons

    Minimal career advancement, company cares about people mainly as PR show.

    Blizzard Entertainment2019-07-13
  2. "Good place to work, with an amazing culture"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Champion in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blizzard Entertainment full-time for more than 10 years

    Pros

    Dynamic, fun culture that pays average with amazing benefits

    Cons

    Minor mistakes can lead to major issues, inconsistency from executive management

    Blizzard Entertainment2019-05-22
  3. Helpful (3)

    "Nothing but lies"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Blizzard Entertainment full-time for more than 5 years

    Pros

    Free Blizzard games and discounted Activision games. If you just graduated HS or a freshman in college perfect place to work.

    Cons

    Pays employees below industry standards. Bullied and hostile work environment. Lack of advancement and no transparency. Drug use. Supervisors with no management experience. Unfair wage practices.

    Advice to Management

    Treat your lower level employees the same as you would your upper management. pay living wages and look into and investigate all reports of harassment and bullying. Don't celebrate promoting people when the only reason is because of employees quitting at an average of 100 to 200 a year or forced to leave due to poor pay and lack of advancement.

    Blizzard Entertainment2019-03-08
  4. Helpful (9)

    "You're Not Family."

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Anaheim, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Blizzard Entertainment full-time for more than 3 years

    Pros

    The People, the swag, Blizzcon, the company events.

    Cons

    The management playing favorites and making your life hell if they don't like you. Customer support being treated like crap by higher levels in the company.

    Advice to Management

    Don't let Office Politics dictate how you treat your employees. If an employee goes above their direct manager's head in an effort to be heard, that manager shouldn't be able to get retribution.

    Blizzard Entertainment2018-12-06
  5. Helpful (2)

    "Not your usual call center (yet)"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service in Cork
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blizzard Entertainment full-time for more than 8 years

    Pros

    Best company culture in the world. Easy to connect with people. Geek ambient. You can be yourself and bleed your passion in your interactions with your customers.

    Cons

    Extremely controlled in your shift. You sometimes need to ask even to go for the toilet just in case the customers won't be attended. For non majoritary languages (not English or German) the shift, holidays and career advancements are pretty limited. New employees have to compensate for the long-tenured low-performing colleagues.

    Advice to Management

    Words don't reflect policies when you say that Customer Support is very valued in the company. It's not. Wages are not competitive and micromanagement is over the roof. Every single Customer Support employee who leaves and keeps working in the Customer Service industry confirms that they get better wages or better work/life balance. Get rid of the toxic employees and start investing in those who give you real... value. Treat your employees well, and this will reflect in how customers are valued.

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    Blizzard Entertainment2018-07-26
  6. Helpful (1)

    "Great company to work for"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Cork
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blizzard Entertainment full-time for more than 8 years

    Pros

    The people are awesome. There is great collaboration among peers and teams. The salaries and perks are also good. Management is also very accommodating and understanding of personal needs.

    Cons

    Shifts - although there are annual bids so you can submit your preferences again.

    Advice to Management

    Some of my managers here have been the best I had. Their commitment and passion for the company and their team members is second to none.

    Blizzard Entertainment2018-06-15
  7. Helpful (9)

    "Great for young adults, but you'll eventually mature past CS."

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Tier III Customer Service Representative in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Blizzard Entertainment full-time for more than 5 years

    Pros

    Fantastic job for those just getting started in the workplace. GREAT medical benefits, bonuses, and perks. Incredibly fun environment where performance is constantly recognized and awarded for. Excellent new hire and continuing training. Core values are actually carried through the workday. They're not just lip service!

    Cons

    Work environment HIGHLY depends on which managers you're working with. Not much control over what shift you'll be assigned to in frequent shift bids. If you're a woman, expect to work a little harder to have your voice heard. At the end of the day, customer service is a call center. It's not intended to sustain someone as a lifelong career unless you hit management or transition into another department. Not... much work-life balance for parents - unexpected absences or school calls count as an attendance hit, no employee benefits to help with childcare expenses.

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    Blizzard Entertainment2017-06-03
  8. "Love it"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blizzard Entertainment full-time for more than 3 years

    Pros

    Opportunity for growth. Amazing Culture. Fun teams

    Cons

    In CS pay is low because its entry level, some rules are strict.

    Blizzard Entertainment2017-05-06
  9. Helpful (5)

    "Customer Support (Game Master)"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Specialist 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blizzard Entertainment full-time

    Pros

    The upper management really cares about their employees and their customers. The amount of money spent on training, company events, and programs to make the customer happy would probably blow your mind. You can email pretty much anyone you want if you have a question. Everyone is willing to talk and help. Support is very close knit at the actual support level and with immediate management. Benefits are better than... government benefits. They prefer to promote within, which is actually really awesome. Employees like-wise for the most part care about the customer and work hard to be better at their job.

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    Cons

    Slowly but surely more employee regulation programs are being added to the Support position. Every minute is monitored while you are on the clock. The management judges the quality of your work by surveys which is not the most intelligent thing ever done with a group as passionate as gamers. It has already been proven that we cannot make a decision without at least a little emotion involved so surveys will never... reflect the actual work. They should be surveys for the Developers, rather than Support. You may find yourself kissing a lot of behind for better surveys which is doing more harm than helping and will ensure that the customer continues to be difficult if that is what gets them what they want. There is a huge disconnect between Support and the people who run the support building. Software chosen, such as the live chat, may be great for customers, but as Support you will hate it with a passion. That one program causes a large amount of stress and anxiety in the department but should you admit to any of that, you hurt your chances at future promotions out of that department even though you are told that is not the case. Raises in support, are less than the cost of living each year. Not a great job if you have a family. Your sick time is juggled between when you are actually sick, and when a member of family is sick a couple days and needs help at home. Ineffective management tends to stick around for years. Employee monitoring and restrictions continue to increase while the actual humanity in the job decreases. If say for instance, you were hit by a drunk driver on the way to work and hospitalized, you might find that you have to come back and fight to get that attendance hit removed from your record. Abuse by customers can go overboard. Numerous times I have heard employees trying to not be heard crying in their cubicles at the sheer amount of cruelty aimed at them that they dealt with that day. Pay is a little low, but the benefits are great and job security as well. Immediate management is rather helpless in some areas. If you come to work with Bubonic Plague your Supervisor cannot tell you to go home and they will cover the attendance hit. Instead they might just tell you to go home, but you still get the attendance hit. Most of the job is saying "No" to a customer, often before you ever say a word to them, you already know that policy or tools will not allow you to help them, even if the request is perfectly reasonable.

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    Advice to Management

    Above Support Team Leaders, they need to loosen up a bit. Stop relying so much on data because hard numbers are just as hard on the people working below you. Not everything that is good for the customers, is good for the Support reps that have to handle the new changes. We don't need to be monitored every minute of the day, we don't need a point system for attendance that forces you to choose between getting written... up, or going home to take care of a wife and child with bronchitis, we do not need surveys made from irrational customers who are unhappy about situations completely out of the control of Support to determine how well Support is performing. Stop worrying about "Throwing Dev under the bus." when not doing so throws Support Reps to the Lions. They are big boys and girls and if they make a mistake it is literally on them. Lastly, allow Team Managers to excuse an attendance hit when obviously sick employees are working and spreading sickness because they cannot afford another attendance hit.

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    Blizzard Entertainment2017-01-30
  10. "Great people and opportunities"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Cork
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blizzard Entertainment full-time for more than 8 years

    Pros

    Gym, cafeteria, health care, good options and support for development, great management, absolute fun place to work. If you do normal work you have a great time here.

    Cons

    Not enough flats for reasonable prices to rent around cork. The company itself has the irish contact center awards for a reason though

    Advice to Management

    Sometimes it would be wise to ask people in the front line before doing changes and not after, would help iron out minor obstacles :)

    Blizzard Entertainment2016-11-18
Found 36 reviews