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BC Ferries Customer Reviews

Updated Jun 25, 2020

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2.9
72%
Recommend to a Friend
6%
Approve of CEO
BC Ferries President and Chief Executive Officer Mark Collins (no image)
Mark Collins
3 Ratings
  1. "Great Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Contractor - Customer Service Attendant in Victoria, BC
    Recommends

    I have been working at BC Ferries for less than a year

    Pros

    good pay, positive work environment

    Cons

    on call, temporary, scattered hours

  2. "Good Pay, that’s about it"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Attendant in Tsawwassen, BC
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at BC Ferries part-time for more than 3 years

    Pros

    For a seasonal job the pay is phenomenal, the views out the ship are really nice too.

    Cons

    Almost everything else, basic customer service job, many unhappy customers, some management doesn’t care. On call and inconsistent work.

  3. "BC Ferries undermines the Canadian Charter of Rights and Freedoms by its abuse against minorities."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer in Victoria, BC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at BC Ferries full-time

    Pros

    Nothing to say about pros

    Cons

    Over the past 12 months authorities in BC have witnessed a surge of complaints against BC Ferries for discrimination and racism by BC Ferries staff. Various communities across the province have voiced their concern over the apparent different way BC Ferries interacts with people based on their look or background. “It is seriously troubling,” said one victim from Nanaimo, “The Trump effect seems to have gotten way over BC Ferries heads and they are violating our rights as citizens with their aggressive behavior towards people of immigrant background.” One man of indigenous background says he was threatened with a K9 dog and aggressively kicked out of the terminal for smoking a vape while a caucasian male was only given a warning not to smoke when he was smoking a vape. “They are treating us differently,” said the woman "and I hope someone does something about it soon, this is just not right and it is not what Canada is all about.” BC Ferries said every case is treated differently and declined to comment on the specific cases mentioned above.

  4. "BC ferries review"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Attendant in Swartz Bay, BC
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at BC Ferries full-time for more than 5 years

    Pros

    great people, good benefits, decent pay

    Cons

    hard shifts, not a lot of time off, mindless work

    Continue reading
  5. "no steady hours"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Seasonal Customer Service Representative in Vancouver, BC
    Doesn't Recommend

    I worked at BC Ferries part-time for less than a year

    Pros

    good pay, union, good training

    Cons

    disorganized, poorly run company, poor communication to seasonal employees

  6. "Great place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Victoria, BC
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at BC Ferries full-time for more than 8 years

    Pros

    Really good training programs and room for advancement

    Cons

    Employees are treated well and the benifits are great.

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  7. "Not worth it as a seasonal position"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Attendant in West Vancouver, BC

    I worked at BC Ferries full-time for less than a year

    Pros

    Good pay, life on board is rewarding and easy to make relationships with coworkers

    Cons

    Dealing with HR and scheduling was the worst part of the job. If you were a seasonal worker they did not care about you at all and worked you until you had to literally say I can't do another day

  8. Helpful (2)

    "Customer Service Call Centre"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative/Agent in Victoria, BC
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at BC Ferries full-time for more than 3 years

    Pros

    Customer Service only - good pay for an entry level position.

    Cons

    Customer Service only - toxic work environment. Blame based management. Extensive low-grade bullying and favoritism.

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  9. Helpful (4)

    "BC Ferries is an excellent company to work for if you have what it takes."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Victoria, BC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BC Ferries full-time for more than 3 years

    Pros

    Purportedly the best benefit package in Victoria Good hours of operation and flexibility in work hours Community focused; green-focus and charitable organizations Endless opportunities for career path and promotion for the right person Terrific company to start or end ones career

    Cons

    IT Department is quite dysfunctional Weak leadership from directors and managers with technical knowledge but poor and/or no leadership/management/people skills Gender and age discrimination is very apparent; gender inequity is a hot topic Bullying and harassment are prohibited by BCF but seemingly tolerated within IT Strong and valuable consultants whisked away to comply with "no more contractors" and yet exception made for one consultant; appointed key role in the organization and yet yet to deliver anything concrete Lots of talk about resetting the culture however no signs of change, no communication about strategy, and no sense of urgency present.

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  10. "Catering Attendant"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Attendant in Swartz Bay, BC
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at BC Ferries full-time for more than 8 years

    Pros

    Good People Salary to qualification/education ratio is great Training is great + paid for Overtime is paid for (Lots of days off!)

    Cons

    On Call Seasonal Work Management is untrained and inexperienced (pretty normal in a union environment) Work is repetitive and dull Total lack of communication/respect between front line workers and head office

    Continue reading
Found 14 reviews