AspenTech CRM Reviews | Glassdoor.ca

AspenTech CRM Reviews

Updated Jan 28, 2020

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3.3
82%
Recommend to a Friend
100%
Approve of CEO
AspenTech CRM President Marshall Knapp
Marshall Knapp
1 Rating
  1. "An Investment in my Future...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Consultant in Novi, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AspenTech CRM full-time for less than a year

    Pros

    * The team members are knowledgeable, friendly and willing to help and support one another when required * Casual environment with a professional atmosphere * Small team environment facilitates good communication between team members and management * Sharing of ideas and concepts is supported and encouraged * Flexible work environment * Good balance between working independently and as a team * Work/life balance is a focal point

    Cons

    * Need more structure for newly hired consultants to quickly get up to speed * This is a small organization, every team member wears many hats - opportunity for development of other skills, however, must have time management skills * Limited direction on occasion

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    AspenTech CRM2020-01-28
  2. "A Good Challenge"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AspenTech CRM full-time for more than a year

    Pros

    Great work environment, facilities, tools, and support. Flexible on time off. Options to work at home within reason. I had a lot to learn very fast, but I think overall Marshall and my teammates were always helpful and willing to assist or modify processes. (I’m rather confused by the other horrid review I saw).

    Cons

    Always on your toes, new issues, new challenges, new product features; hard to have enough hours in day. It’s a just a challenging tough job and some people aren’t cut out for the intensity and pace; that’s life, not company issue. If you want a cush easy job where you can be on your phone all day, don’t apply!

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    AspenTech CRM2018-05-25

    AspenTech CRM Response

    February 4, 2020President

    Thank you for your feedback! We certainly do like to stay busy :) We're also very excited about some early 2020 initiatives that are really going to help facilitate the new team member on-boarding, internal workflow, and many of our processes.

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  3. "Worst working experience of my life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Systems Support Analyst 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AspenTech CRM full-time for more than a year

    Pros

    It's really hard to think of any pros after working at this place. I got a Christmas "bonus" of $300 which was nice but that's about all I can think of.

    Cons

    During the interview process, I was promised to be taught thoroughly on their system. I was taught for about 2 days when it should have been 2 weeks at the least. The training for the employee/customer is uneducated and very fast with no room for questions. My first week, I was told I had to travel and set up the ACT system, by myself, with crappy training. My boss, Marshall, said "give me a call if you have any issues". When I did have issues and called him, he acted like I should know the system and treated me as incompetent for "NOT KNOWING ANY OF THE PRODUCTS WE SUPPLY TO THE CUSTOMER". Have a little leniency with new employees for god sakes. I was promised a raise if I did a good job. I was always doing a "bad" job in Marshalls eyes so this "RAISE" was never obtainable. I was overloaded with a multitude of work and had to train myself as I went because I was afraid to ask questions of my boss. It shouldn't be the employees fault if the training you provided sucked to begin with and then treat the employee as stupid for the managements mistakes. I was put on Bi-Weekly meetings with Marshall because I was doing "such a terrible job". It was basically a slamming of how I was not doing everything the way he did. Not everyone is the same and they do things differently. You can't always have it your way like Marshall thinks. Everyday I was afraid to come into work and was very stressed because I had to do "perfect" work for Marshall. You should help your employees, not bash them for your horrible management skills. Greg was nicer but was very hot headed like his son. On multiple occasions, while I was on the phone with a customer, Marshall and Greg would get into a screaming/cussing match in the next room. The customer would always ask why they were yelling and cussing, and I had to tell them that was a normal occurrence, which it shouldn't have been. The best day of my life was my last day working here. They are the most hot tempered disrespectful people I've ever worked with and I hope no one ever has to go through what I did. This is only the icing on the cake. I will forever be scarred from working at this hell hole of a company.

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    AspenTech CRM2017-10-11
  4. "Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AspenTech CRM

    Pros

    The company has very great solutions cover the whole industry process, very strong technical competitiveness and big market. Most people to work with are smart, diligent, and self-motivated. Great health insurance coverage compares to many other companies.

    Cons

    High pressure on keeping personal utilization which is not fully controlled by yourself. There are unreasonable policies/rules made by managements. Promotion is difficult.

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    AspenTech CRM2015-01-02

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