Find jobs for Customer Service Representative

AmerisourceBergen Customer Service Representative Reviews

Updated Apr 10, 2020

To filter reviews, or .
2.4
26%
Recommend to a Friend
99%
Approve of CEO
AmerisourceBergen Chairman, President and CEO Steve Collis
Steve Collis
11 Ratings
  1. "Customer Service Representative"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Service Representative in Montreal, QC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AmerisourceBergen

    Pros

    Great company to work for Staff is great Management is on point

    Cons

    Limitation in careen growth in certain locations.

    Continue reading
  2. "I worked at Bergen Brunswig in Santa Clarita CA back in the late 80's and early 90's as a Senior Customer Service Rep."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Customer Service Representative in Valencia, CA
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at AmerisourceBergen full-time for more than 5 years

    Pros

    Best boss ever...Mike Miller. Excellent work environment. Incredible benefits.

    Cons

    I can't say any cons.

    Continue reading

  3. "Great Company"

    5.0
    Former Employee - Customer Service Representative 

    I worked at AmerisourceBergen full-time

    Pros

    There are great people to work for.

    Cons

    Might feel overworked with the workload.

  4. "Fine"

    4.0
    Former Employee - Account Manager 

    I worked at AmerisourceBergen full-time for less than a year

    Pros

    Nice people to work with

    Cons

    Hard to move around in the company

  5. Helpful (4)

    "Favoritism and constant change..."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Naperville, IL
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at AmerisourceBergen full-time for more than 3 years

    Pros

    The benefits and vacation

    Cons

    When I first started at the company, it was pretty decent. We had upper management that knew what they were doing. We had metrics that were normal and reasonable. Of course those people were fired and replaced with people who are...well...much less than stellar. Constant changes in rules and metrics without giving them a chance to pan out. They could not agree on a QA rubric to save their lives, for example. They claimed they cared about our customers and their patients, however they would penalize you for actually taking the time to solve customer issues. There are reps there who only take inbound calls but do nothing the customer asked- probably because they're fearful it will impact their average handle time (AHT). Yet curiously we didn't even have metrics when I left, apart from QA. So how can someone be held to a standard like AHT when there is NO standard? Unless you are a favorite, or they have to hire you for the sake of affirmative action, do not expect to get promoted or shown much mercy or favor. There are backstabbing supervisors there and some coworkers are the same.

    Continue reading
  6. "Good job Not Exciting"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AmerisourceBergen full-time for more than a year

    Pros

    Culture, People, Benefits, Casual Dress,

    Cons

    Stressfull days when orders get backed up.

  7. Helpful (1)

    "Overall ok"

    2.0
    Current Employee - Customer Service Representative in Frisco, TX
    Approves of CEO

    I have been working at AmerisourceBergen full-time for more than 3 years

    Pros

    Nice co-workers. Other associates truly care about customers and end-user patients.

    Cons

    Management not good at handling internal changes. Not able to transition people or adjust staffing to deal with workload. Lack of clear communication.

    Continue reading
  8. Helpful (2)

    "Great company!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Strategic Account Manager in Lake Saint Louis, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AmerisourceBergen full-time for more than 10 years

    Pros

    Plenty of career opportunities and opportunity for advancement. Great work/life balance and excellent benefits.

    Cons

    Large corporation which can be a drawback. Lots of oversight and high expectations with a long chain of command to report to.

    Continue reading
  9. "Customer Support"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Service Representative in Cicero, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AmerisourceBergen for less than a year

    Pros

    The staff is awesome! Everyone is so helpful.

    Cons

    It's really busy as for off training mentors is a great idea.

  10. Helpful (1)

    "Decent place to start..."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Naperville, IL
    Recommends
    Positive Outlook

    I have been working at AmerisourceBergen full-time for more than a year

    Pros

    - good for entry level customer service representatives (my position) - they pay a bit more based on experience and education even at my level - managers and supervisors are decent - recognition for doing good work - focus has shifted away from metrics to providing good customer service first and foremost - we do get bonuses based on yearly profit

    Cons

    - as a pharmaceutical company, ABC is heavily at the mercy of fluctuating medication prices and government regulations (which is to be expected)

    Continue reading
Found 21 reviews