American Public University System Reviews

Updated Sep 18, 2021

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Found 291 of over 300 reviews

3.6
60%
Recommend to a Friend
95%
Approve of CEO
American Public University System President Dr. Wade Dyke
Dr. Wade Dyke
14 Ratings
Pros
  • "The ability to work from home and flex time throughout the week for occasional accommodation needs(in 31 reviews)

  • "Remote job; free schooling if take APUS courses(in 26 reviews)

  • Cons
  • "Check all other schools’ reviews that are as large as APUS(in 33 reviews)

  • "low pay, ever-increasing workloads, weekly log-in requirements could be burdensome(in 15 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee
      Featured Review

      Amazing so far

      Jan 22, 2021 - Academic Advisor in Charles Town, WV
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Interview Process was smooth and enjoyable. Everything is online. Team is very friendly and down to earth. The mission holds the environment of the staff.

      Cons

      Everything is online. Nothing to really be concerned about if you know you will be working with people and with technology.

      Continue reading
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    2. 3.0
      Former Employee, more than 3 years

      Good Starter Job

      Sep 18, 2021 - Financial Aid Counselor in Charles Town, WV
      Recommend
      CEO Approval
      Business Outlook

      Pros

      great learning opportunities at entry level

      Cons

      pay is not competitive for area, mid level management and advanced careers not paid well

      Continue reading
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    3. 5.0
      Current Employee

      Great atmosphere

      Aug 31, 2021 - Admissions Representative in Charles Town, WV
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Remote work, benefits are great, management cares about your professional development.

      Cons

      Nothing that I’ve run into so far

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    4. 4.0
      Current Employee, more than 3 years

      Flexible but demanding

      Aug 20, 2021 - Adjunct Instructor 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I can work anywhere and any time; work conditions are fair; course setup is good

      Cons

      The instructors haven't had a raise in at least 15 years (probably longer); demanding workload; high turnover

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    5. 3.0
      Current Employee

      APUS

      Sep 2, 2021 - Professor/Department Chair in Orlando, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Remote work, flexibility, flexible schedule, excellent health insurance

      Cons

      No advancement, dead end job, company does not invest in its employees

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    6. 4.0
      Current Employee, more than 1 year

      Good job. Doesn’t feel like I’m working for a school.

      Aug 8, 2021 - Academic Advising 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Decent pay. Good hours. Nice coworkers. Plus Management does seem to really care about employee well being.

      Cons

      Could give better health benefit options it’s all very basic with high deductibles. As a for profit online university the focus is definitely on getting more “customers” rather than actual education. You can tell this is a COMPANY not just a university. There really is no “school” like environment it’s all business, at least for employees. They are also not afraid to work you plenty to get those customer numbers up.

      1 person found this review helpful
    7. 5.0
      Current Employee, more than 1 year

      Applicant admissions

      Aug 9, 2021 - Admissions Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The environment in admissions is supportive and helpful. Training is comprehensive and allows time to understand the job fully for admissions and the management is understanding and approachable.

      Cons

      Not all departments in the company are as comprehensive and put to get her as the admissions team. Moral for other department tends to be lower and can sometime because very stressful.

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    8. 4.0
      Former Employee, less than 1 year

      Good Company, Decent Pay

      Aug 4, 2021 - Financial Aid Advisor in Charles Town, WV
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You can work remotely with a decent starting salary. Good company culture. Reasonable shift hours.

      Cons

      You work directly with students to help them get their FSA funding confirmed for their courses, and it can be stressful at times. All of your calls and emails can be reviewed at random at any time and your conversations/emails can be picked apart.

      1 person found this review helpful
    9. 2.0
      Former Employee, more than 8 years

      HR

      Aug 17, 2021 - Human Resources 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great people and mission. Focus upon the military and military dependents.

      Cons

      Poor leadership. Classroom quality declined with new Provost.

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    10. 3.0
      Current Employee, more than 1 year

      Fast Paced Customer Service

      Jul 25, 2021 - Financial Aid Advisor in Charles Town, WV
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Training, medical and retirement benefits, paid vacation, different shifts, remote work for now.

      Cons

      Very critical feedback, everything on the screen is recorded visually as well as rhe audio and graded. Very challenging work without much positive feedback until reviews.

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    Viewing 1 - 10 of 291 Reviews

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