American Public University System Reviews | Glassdoor.ca

American Public University System Reviews

Updated 6 December, 2018
208 reviews

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2.4
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Dr. Wallace E. Boston
74 Ratings

Employee Reviews

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Pros
  • "The pay was not great but being able to work from home outweighed the low pay" (in 26 reviews)

  • "Management understands work-life balance" (in 9 reviews)

Cons
  • "Very low pay by industry standards" (in 14 reviews)

  • "Some Travel and need PhD for full time work" (in 9 reviews)

More Pros and Cons

  1. Helpful (4)

    "Admissions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Charles Town, WV (US)
    Former Employee - Anonymous Employee in Charles Town, WV (US)

    I worked at American Public University System full-time (More than 3 years)

    Pros

    Remote work capability either full time or three days a week.

    Cons

    Several managers by their own admission are not gainfully employed and therefore have not been properly educated for their current positions. It's important for mangers to have actually studied management because there's a science to it that just cannot be completely utilized without the formal education.

    Advice to Management

    Understand that front line employees control the bottom line. The missed opportunities to stand up for the front line employees when it came to the raises and benefits and the hour paid lunches that are now long gone are what has been sending the department and the company in the wrong direction. Since employees are never going to make more money there, they should at least have that paid lunch time back because it makes it appear as if upper management actually cares about their employees. Its obvious that the change with lunch was for taking advantage of the employees by gaining an extra hour of work from each employee. Don't even get me started about the forced schedule changes, who does that and thinks its actually going to turn out well? It's obvious today that it wasn't worth it. There should be laws to protect employees from being hired under specific terms and then years later someone new coming in and changing those terms and crippling what was once a good company to work for.


  2. Helpful (3)

    "Not worth your health..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at American Public University System full-time (More than a year)

    Pros

    Work from home. Remote. Flexible schedule (which is not the same as less work, more on this under Cons below).

    Cons

    1. Favoritism. If you know how to brown nose, you get to be promoted. You just know how to rub shoulders with the big guys. And if you bring up work ethics, they think you are too opinionated and not following the crowd. They prefer people who are not leaders, but those willing to follow orders. And so if you know the game, you can go very far.
    Advice to management: people are not blind or stupid. If you give everyone an equal fighting chance, you'd be surprised how some employees fare better than those at the very top of the food chain in terms of intellect and commitment.

    2. Overwhelming work. If they put something more on your plate, you won't be able to remove anything else that was there before on your already full plate. You end up having meetings the whole day and then do more work in the evening and weekends. You hardly have any time to breathe despite the fact that they say remote work gives you flexibility. Flexibility allows you to do your laundry in the middle of the day because you are at home to do it, but that doesn't mean the work is less. I have worked in other higher ed institutions and this is by far the worst ever. Worst.
    Advice to management: re-examine workload. This trickles down to proper training of managers and supervisors in terms of understanding workflow and essential time management for each work assignment. Training managers to understand the human elements - people do need to pay bills but they are not servants who work on anything that you throw at them. Unhappy employees make APUS look like a dumpster of mismatches whose looking for a temporary place to work and they poison the workplace further when more and more people become unhappy and overwhelm. LOOK at The Best Places to Work List and see how you don't even come close to any of the Qualities of these amazing companies. Perhaps, just perhaps, have the decency to emulate the best practices to try to become one.

    3. APUS Academic team questions the professors who teach classes where there are high withdrawals from students or high failing rate of students. These are, for example, the typical courses students struggle: the Accounting courses, Math courses, Statistics, etc. Why punish the professors than to admit APUS is desperate for students they just accept anyone despite their low college readiness and low commitment to succeed as a student?
    Advice to Management: There should be a better pre college readiness program to orient these older and unprepared students before they are allowed to register for these college level courses. For APUS, they are so eager to get the numbers in (oh, look we have so and so number of students who graduate!) that they forget the very foundation higher education is based on. The bad quality of students = frustrated professors + unprepared workforce for the future.

    Advice to Management

    Let people breathe. Re-examine people's workload, schedules and their lack of work life balance. People's physical and mental health affect their quality of work and that affects you as an employee.

    Practice active listening. Not to those who have been whispering in your ears. Listen to those who have been quiet but resourceful and worked hard, and "hear" what they have to say. You will be amazed how an honest and straightforward voice can help with a positive transformation. Please don't punish those who truly care and want to make a difference.

  3. Helpful (4)

    "Decent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Academic Advisor
    Former Employee - Academic Advisor
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at American Public University System full-time (More than 10 years)

    Pros

    Telecommuting policy is a great benefit.

    Cons

    Treats employees like children


  4. Helpful (11)

    "Run, run for your life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at American Public University System full-time

    Pros

    The benefits like insurance, etc. are great if you're willing to pay the extra premium for the good coverage. The vacation/sick/holiday leave is good too.

    Cons

    In less than a year this place went from an amazing company to work for with great values and inclusive culture to a heaping dumpster fire. I always thought APUS would be immune to the corporate culture of trying to force long-term employees out to hire cheaper, newer labor willing to work worse hours but here we are today and that's exactly what has been happening.

    This place has become a revolving door of people coming, staying for 3-6 months and realizing it sucks, then leaving once they find a better job with normal hours. The few long-term people who have been here for more than a couple years are also leaving because more work and expectations are being dumped on them. Managers have dozens of people on their teams and are overworked as well. We lost a ton of people in the last year due to multiple circumstances so everyone left is expected to just make sacrifices because they either won't or can't hire people to fill in the places. People tend to make it to the job interviews, find out what the position requires, then run screaming out the door. The only ones willing to take the jobs and shifts are kids fresh out of college who need the resume experience.

    There were rumors that certain CEOs were trying to kill off most of the company so that it could be bought out by a bigger name for-profit college system. I didn't want to believe it, but that's the only logic I can see behind all these changes outside of just a flat out drive for money at the expense of experienced employees that know the educational policies.

    Unless upper management does something quick, this place is just going to keep up this rapid death spiral and end up as a penny-stock begging for scraps from some bigger company to buy it out and try to salvage at least some of what was originally built by the founding presidents and deans. What a disgrace. They're really trying to highlight the 'for-profit' aspect of what should be a respected institute of higher education that prioritizes student success over squeezing every last dollar out of everyone by running the place as ramshackle as possible to keep overhead costs low and profits for shareholders high.

    Oh, and don't expect any sort of upward movement in terms of positions or promotions. Anything like that is a rarity, and if they do post a position they already know who they want so good luck with that.

    Advice to Management

    Learn to stand up for yourselves and your employees. You all are a big part of the problem, and you reap what you sow. And stop acting like the employees in your 'call center' (as you now refer to our student facing departments) should be grateful they have a job. That's a horrific attitude to have, and definitely shows how upper management intends to continue taking advantage of this area's lower labor costs and at-will employment.


  5. Helpful (5)

    "Low Pay, More Work"

    StarStarStarStarStar
    Current Employee - Part-time Instructor
    Current Employee - Part-time Instructor
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at American Public University System part-time (More than 8 years)

    Pros

    The ability to work online from home.

    Cons

    Same pay for the last eight years, but work load has greatly increased. We used to have to reply to 1/3 of the students each week, and now it is half, plus we must be present in the classroom one day on weekends. Very low pay by industry standards. The courses are full of errors that embarrass the instructor, and require extra work to fix. Administrators have been quitting -- not a good sign for the health of the company.

    Advice to Management

    Respect your employees by at least giving cost of living increases.


  6. "Great Peaplo to work with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance Temp in Charles Town, WV (US)
    Former Employee - Finance Temp in Charles Town, WV (US)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Public University System full-time (Less than a year)

    Pros

    Good managment. They provided excellent training. They have great people working for this company. They are not only excellent professionals, but are also excellent coworkers.

    Cons

    No chance of getting a permanent position.

    Advice to Management

    Should try to keep talent people as part of your team.


  7. Helpful (4)

    "Don't bother, save yourself, look elsewhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at American Public University System full-time

    Pros

    Benefits are OK, not stellar, but OK.

    Cons

    Poor executive leadership; new executive leadership not interested in employees, corporate culture has degraded to point where people are just doing their jobs to get their paycheck.

    Advice to Management

    Get back to caring or stop managing.

  8. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at American Public University System full-time (More than 8 years)

    Pros

    Great company to work for. They treat their employees like family. Competitive pay. Full time staff can take unlimited classes for free up to the Masters level.

    Cons

    Health insurance is very expensive. You are only allowed to carry two weeks of leave from one year to the next, so if you don't use it you lose it. There is very little room for growth and promotion in some departments


  9. Helpful (3)

    "Micro Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Charles Town, WV (US)
    Former Employee - Anonymous Employee in Charles Town, WV (US)
    Doesn't Recommend
    Negative Outlook

    I worked at American Public University System full-time (More than a year)

    Pros

    Free education benefit. Easy commute away from business centers.

    Cons

    Senior management says they want new ideas, but they don't. They seem insecure with management staff being able to operate independently.


  10. Helpful (5)

    "Sinking ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Ranson, WV (US)
    Former Employee - Software Developer in Ranson, WV (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Public University System full-time (More than 3 years)

    Pros

    There are no pros to list.

    Cons

    Too much favoritism. No pay increases. HR is one sided.

    Advice to Management

    Take a good look in the mirror.