American Fidelity Assurance Company Reviews

Updated Jan 22, 2021

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4.0
76%
Recommend to a Friend
81%
Approve of CEO
American Fidelity Assurance Company EVP, President and COO  Jeanette Rice
Jeanette Rice
9 Ratings
Pros
  • "Get to work from home on days when not at a school(in 12 reviews)

  • "Flexible, Great Benefits, amazing training tools, corporate support(in 12 reviews)

Cons
More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. "Great Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Unspecified 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Fidelity Assurance Company full-time

    Pros

    Culture is awesome. Flexible schedule. Great colleagues

    Cons

    Typical bureaucracy of a large firm.

  2. "Great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Billing Processor in Oklahoma City, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Fidelity Assurance Company full-time for more than 3 years

    Pros

    They are extremely flexible and work with your schedule

    Cons

    The work load it pretty big


  3. "Great Place to Work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service (CSR) 
    Approves of CEO

    I worked at American Fidelity Assurance Company full-time

    Pros

    The flexibility of working in office or home.

    Cons

    Yearly increases are not the best.

  4. "Kool-aid Culture"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - IT Professional 
    Doesn't Recommend
    Disapproves of CEO

    I worked at American Fidelity Assurance Company full-time

    Pros

    Great food and gym onsite

    Cons

    Very two-faced executive leadership with hidden agendas

  5. "Mainframe operator / Data Center Tech"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Mainframe Operator 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at American Fidelity Assurance Company full-time for more than 10 years

    Pros

    It is an ok company to work for

    Cons

    Outsourced my department after telling us we had nothing to worry about

  6. "Customer Service"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Oklahoma City, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Fidelity Assurance Company part-time

    Pros

    Good company to work for

    Cons

    Scheduling when I needed to take care of my mom

    American Fidelity Assurance Company Response

    November 11, 2020Talent Management Team

    Thank you for sharing your feedback. We know elder care can cause stress, and we’re sorry to hear about the scheduling issues. We recently added a Colleague family support service that includes resources for child and elder care, in addition to our long-standing policy of providing 16 weeks of Family Medical Leave instead of the standard 12.

  7. "Good company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Human Resources 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at American Fidelity Assurance Company full-time

    Pros

    Good company to work for

    Cons

    Needs more diversity in all area

    American Fidelity Assurance Company Response

    November 4, 2020Talent Management Team

    Thank you for your feedback! We are in the process of working with our diversity and inclusion consultant and will have a strategic plan ready soon. As a current Colleague, you can hear more about this in the Oct. 30 video update from AF President Jeanette Rice on AFweb.

  8. "The place you want to work."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Analyst 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Fidelity Assurance Company full-time

    Pros

    Amazing community of proven excellence and direction. Focused on growing organically and betting the lives of their customers and employees.

    Cons

    None to date after slightly under a year of employee.

  9. "American Fidelity is a cult"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Advocate in Oklahoma City, OK
    Doesn't Recommend
    Negative Outlook

    I worked at American Fidelity Assurance Company full-time for less than a year

    Pros

    The pay is nice but doesn’t cover what you have to deal with

    Cons

    Inflexible Schedules, Mentally Traumatic and draining, Unsupportive Management

    Continue reading

    American Fidelity Assurance Company Response

    December 3, 2020Talent Management Team

    Thank you for your feedback. We value all feedback and we appreciate those who are willing to provide input. This information has been shared with our Call Center leadership. Best of luck in your future endeavors.

  10. "Internship"

    4.0
    Current Employee - Internship in Oklahoma City, OK

    I have been working at American Fidelity Assurance Company part-time

    Pros

    Relaxed Professional Supportive Insightful Friendly and welcoming.

    Cons

    Virtual Communication Monotone Sometimes stuck at computer

    American Fidelity Assurance Company Response

    September 9, 2020Talent Management Team

    We appreciate you sharing your feedback. We know our internships this summer looked different than normal due to COVID-19. We’d love to hear your suggestions for improving the virtual internship experience! Please reach out to the recruiting team to provide more feedback.

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