Air Canada Customer Service Representative Reviews

Updated May 12, 2021

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3.7
73%
Recommend to a Friend
84%
Approve of CEO
Air Canada President, CEO, and Director Calin Rovinescu
Calin Rovinescu
39 Ratings
  1. "Awesome"

    5.0
    Current Employee - Customer Service Representative in Brampton, ON

    I have been working at Air Canada full-time

    Pros

    Awesome great cool best amazing

    Cons

    None nothing there’s nothing g bad

  2. "Amazing!"

    4.0
    Former Employee - Customer Service Representative 

    I worked at Air Canada part-time

    Pros

    An amazing experience that taught me a lot!

    Cons

    Early mornings and some customers were hard to deal with.


  3. "GREAT BENEFITS, BAD MANAGEMENT"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Dunfermline, Scotland, Scotland
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Air Canada full-time

    Pros

    great travel, health and pension benefits great co-worker

    Cons

    you are treated like a number at the contact center

    Continue reading
  4. "The worst"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Customer Service and Sales Representative 
    Doesn't Recommend

    I worked at Air Canada full-time for less than a year

    Pros

    Flight passes would have been nice if I stayed long enough

    Cons

    I had a horrible experience working here. The management would bully the people who were on probation and the union wouldn’t protect us until probation was over. Yet, they still took away 4$ and hour.

  5. "Poor management"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 
    Doesn't Recommend

    I worked at Air Canada full-time for less than a year

    Pros

    can enjoy discount for air ticket after 6 months probation

    Cons

    doesn't value employee, low wage

  6. "One of my favorite jobs ever"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - Customer Service and Sales Representative in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Air Canada for more than a year

    Pros

    At the time they had competitive salary, a strong union, nice to talk and meet with different people

    Cons

    The hours were not the best, and to get time off you needed to find someone to swap shifts with you which is fine for a day or two but pretty hard to schedule like a 2 week vacation

  7. "CSR"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative (CSR) in Vancouver, BC
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Air Canada full-time for more than 8 years

    Pros

    -travel benefits -unionized - continuous training -good extended benefits

    Cons

    -no real career growth -subject to seniority

  8. "Good but management could improve"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Calgary, AB
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Air Canada full-time for more than a year

    Pros

    - Health/ Dental Insurance - Stock options - Flexible work schedule: ability to trade/ pick up/ give away shifts at your convenience; - Option of having 5 weeks of vacation your first year of work; - Travel Benefits

    Cons

    - Lack of training - Lack of communication from management. e.g. email management a question regarding your task and not getting a reply. - Lack of appreciation for employees - Pay is low

  9. "Great company to work to be part of."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Toronto, ON

    I worked at Air Canada full-time for more than a year

    Pros

    The flexibility of shift trades. Good benefits. Excellent colleagues.

    Cons

    Low salary Relief shift timings for the former years of joining.

  10. "Good workplace"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Bilingual Customer Service Representative in Vancouver, BC
    Recommends

    I worked at Air Canada full-time

    Pros

    It provides a stable secure career.

    Cons

    The wage for some positions is a little too low.

Viewing 1 - 10 of 84 Reviews

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