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Air Canada Customer Service Agent Reviews

Updated Jun 24, 2021

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Found 219 of over 2k reviews

3.9
81%
Recommend to a Friend
87%
Approve of CEO
Air Canada President, CEO, and Director Calin Rovinescu
Calin Rovinescu
108 Ratings
  1. 5.0
    Former Employee, more than 1 year

    Unique experience

    Jun 13, 2021 - Customer Service Agent in Toronto, ON
    Recommend
    CEO Approval
    Business Outlook

    Pros

    diversity, every day is different

    Cons

    hours are demanding , love it or hate it

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  2. 4.0
    Former Employee

    Ramp Agent at Pearson

    Jun 24, 2021 - Ramp Agent 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great schedule that works off seniority

    Cons

    Work can be tough at times depending on weather and flights

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  3. 4.0
    Former Employee, more than 1 year

    Good Work Enviornement

    Jun 22, 2021 - Customer Service Representative in Mississauga, ON
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Excellent team work and support from peers

    Cons

    First one year you wold have shifts in off times

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  4. 4.0
    Former Employee

    Good place if you want a steady job

    Jun 12, 2021 - Customer Sales and Service Agent in Edmonton, AB
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Unionized Great coworkers relationships Great benefits

    Cons

    Stressful during winter time No career development No shift options if you are junior

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  5. 5.0
    Current Employee

    G

    Jun 10, 2021 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Very Professional and very helpful

    Cons

    Very Strict and very hard

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  6. 4.0
    Former Employee

    Pretty good employer with good benefits

    May 25, 2021 - Customer Service Representative in Calgary, AB
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flights are obviously why you work here

    Cons

    Not high starting pay unfortunately

    Continue reading
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  7. 4.0
    Former Employee

    N/A

    May 27, 2021 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good benefits and good work

    Cons

    Salary is not good enough

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  8. 4.0
    Former Employee

    Amazing!

    May 12, 2021 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    An amazing experience that taught me a lot!

    Cons

    Early mornings and some customers were hard to deal with.

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  9. 3.0
    Former Employee, more than 3 years

    not a good place to work

    May 25, 2021 - Customer Service Representative in Saint John, NB
    Recommend
    CEO Approval
    Business Outlook

    Pros

    union base job, good benefits, nice office environment, flying benefit, call center environment

    Cons

    horrible pay, non-fexiable schedule, only 7 sick days, 2 weeks vacation, non supervised worker

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  10. 5.0
    Former Employee, more than 3 years

    Great Experience

    May 3, 2021 - Ticket Agent/Gate Agent in Vancouver, BC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great team to work with

    Cons

    was laid off due to flight cuts

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Viewing 1 - 10 of 219 Reviews

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