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Aflac Customer Service Representative Reviews

Updated Dec 28, 2020

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3.5
38%
Recommend to a Friend
99%
Approve of CEO
Aflac Chairman and CEO Dan Amos
Dan Amos
25 Ratings
  1. "Being An Aflac Independent Contractor"

    5.0
    Current Freelancer - Licensed Insurance Producer Customer Service Representative 

    I have been working at Aflac

    Pros

    Make your own schedule, meet new people daily, and great support team

    Cons

    The Cold Calling to find new accounts

  2. "Aflac"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Addison, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Aflac full-time

    Pros

    Supplemental Assurance Programs such as Cancer, Health, Dental and Hospital supporting those in need where Health Insurance does not.

    Cons

    None, programs works for everyone


  3. Helpful (1)

    "Recommended"

    5.0
    Former Employee - Customer Service Representative 

    I worked at Aflac part-time

    Pros

    Great atmosphere to work in

    Cons

    None That I can think of

  4. "Good Company to work for. Will take almost anyone and make them a formidable sales person."

    4.0
    Former Employee - Account Manager 

    I worked at Aflac full-time

    Pros

    Strong Mentor Program, take care of their own

    Cons

    Lack of structure in schedule

    Continue reading
  5. Helpful (2)

    "Close knit and working family focused"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Columbus, GA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Aflac full-time for more than 3 years

    Pros

    Friendly atmosphere Lots of PTO Employees are well appreciated with gifts and prizes Great food in cafeteria Sustainably oriented company

    Cons

    Difficult to move positions Same customer service issues are present after years of working here Intense micromanagement (call center) No time to participate in clubs/events (call center) No coaching from leadership

  6. Helpful (2)

    "Very Good Company to work for"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Columbus, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Aflac full-time for more than 5 years

    Pros

    Salary Work shift Major benefits 401k match Personal Time off On site gym

    Cons

    Messy supervisors Clicks Gossiping management Hard to get promoted Education doesn't matter

  7. "Rep"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Aflac part-time for more than a year

    Pros

    Eaw is the only thing fun

    Cons

    Bad calls and management could be better

  8. Helpful (1)

    "Stressful.. but great pay and benefits"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Aflac full-time for less than a year

    Pros

    Benefits/pay; it’s nice to tell people you work for Aflac

    Cons

    Stressful, rushed training, contradicting management

  9. Helpful (1)

    "It’s ok"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Columbus, GA

    I have been working at Aflac full-time for more than a year

    Pros

    No weekends, major holidays, pay

    Cons

    Management isn’t helpful they will ignore your IMs they will not assist if you need help at your desk half the time and they do not like to take sup Calls

    Continue reading
  10. Helpful (1)

    "Work"

    3.0
    Former Employee - Account Manager in Columbia, SC

    I worked at Aflac full-time for more than 3 years

    Pros

    Pay Raises, Time off, vacation

    Cons

    Bonus, promotions are hard to come by

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