Aflac Customer Service Representative Reviews
Updated Dec 28, 2020
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Job Function
- Administrative
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- Product & Project Management
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- Sales
- Skilled Labor & Manufacturing
- Transportation
Job Status
- Current Employees
- Apprentice
- Contract
- Freelance
- Intern
- Full-time
- Part-time
Location
- Worldwide
- Canada - All Cities
- - Ontario
- - Toronto, ON Area
- United States - All Cities
- - Georgia
- - Columbus, GA, US Area
- - Albany, GA, US Area
- - Athens, GA, US Area
- - Atlanta, GA, US Area
- - Augusta, GA, US Area
- - Dalton, GA, US Area
- - LaGrange, GA, US Area
- - Macon, GA, US Area
- - Savannah, GA, US Area
- - Valdosta, GA, US Area
- - Gay Lan, GA
- - Alabama
- - Auburn, AL, US Area
- - Birmingham, AL, US Area
- - Decatur, AL, US Area
- - Huntsville, AL, US Area
- - Montgomery, AL, US Area
- - Tuscaloosa, AL, US Area
- - Alaska
- - Anchorage, AK, US Area
- - Arizona
- - Lake Havasu City, AZ, US Area
- - Phoenix, AZ, US Area
- - Tucson, AZ, US Area
- - South Phoenix, AZ
- - Arkansas
- - Fayetteville, AR, US Area
- - Fort Smith, AR, US Area
- - Hot Springs, AR, US Area
- - Little Rock, AR, US Area
- - Memphis, TN, US Area
- - Russellville, AR, US Area
- - Searcy, AR, US Area
- - Texarkana, TX, US Area
- - California
- - Bakersfield, CA, US Area
- - Chico, CA, US Area
- - Los Angeles, CA, US Area
- - Napa, CA, US Area
- - Riverside, CA, US Area
- - Sacramento, CA, US Area
- - Salinas, CA, US Area
- - San Diego, CA, US Area
- - San Francisco, CA, US Area
- - San Jose, CA, US Area
- - San Luis Obispo, CA, US Area
- - Santa Barbara, CA, US Area
- - Stockton, CA, US Area
- - Visalia, CA, US Area
- - Colorado
- - Colorado Springs, CO, US Area
- - Denver, CO, US Area
- - Durango, CO, US Area
- - Fort Collins, CO, US Area
- - Greeley, CO, US Area
- - Rifle, CO
- - Connecticut
- - Bridgeport, CT, US Area
- - Hartford, CT, US Area
- - New Haven, CT, US Area
- - Delaware
- - Philadelphia, PA, US Area
- - District of Columbia
- - Washington, DC , US Area
- - Florida
- - Cape Coral, FL, US Area
- - Daytona Beach, FL, US Area
- - Gainesville, FL, US Area
- - Jacksonville, FL, US Area
- - Lakeland, FL, US Area
- - Miami-Fort Lauderdale, FL, US Area
- - Naples, FL, US Area
- - Ocala, FL, US Area
- - Orlando, FL, US Area
- - Panama City, FL, US Area
- - Pensacola, FL, US Area
- - Sarasota, FL, US Area
- - Sebastian, FL, US Area
- - Tallahassee, FL, US Area
- - Tampa, FL, US Area
- - De Land, FL
- - Indialantic, FL
- - Rockledge, FL
- - West Bradenton, FL
- - Hawaii
- - Hawaiian Islands, US Area
- - Idaho
- - Boise, ID, US Area
- - Idaho Falls, ID, US Area
- - Coeur d'Alene, ID
- - Illinois
- - Chicago, IL, US Area
- - Ottawa, IL, US Area
- - Peoria, IL, US Area
- - Quincy, IL, US Area
- - Rockford, IL, US Area
- - St. Louis, MO, US Area
- - Indiana
- - Bloomington, IN, US Area
- - Evansville, IN, US Area
- - Fort Wayne, IN, US Area
- - Indianapolis, IN, US Area
- - Lafayette, IN, US Area
- - Louisville, KY, US Area
- - South Bend, IN, US Area
- - Terre Haute, IN, US Area
- - Iowa
- - Cedar Rapids, IA, US Area
- - Davenport, IA, US Area
- - Des Moines, IA, US Area
- - Omaha, NE, US Area
- - Sioux City, IA, US Area
- - Waterloo, IA, US Area
- - Decorah, IA
- - West Union, IA
- - Kansas
- - Great Bend, KS, US Area
- - Kansas City, MO, US Area
- - Manhattan, KS, US Area
- - Wichita, KS, US Area
- - Kentucky
- - Bowling Green, KY, US Area
- - Cincinnati, OH, US Area
- - Corbin, KY, US Area
- - Lexington, KY, US Area
- - Lexington-Fayette, KY
- - Pikeville, KY
- - Louisiana
- - Baton Rouge, LA, US Area
- - Houma, LA, US Area
- - Lafayette, LA, US Area
- - Monroe, LA, US Area
- - New Orleans, LA, US Area
- - Shreveport, LA, US Area
- - North Shreveport, LA
- - Maine
- - Lewiston, ME, US Area
- - Portland, ME, US Area
- - Maryland
- - Baltimore, MD, US Area
- - Salisbury, MD, US Area
- - Silver Spring Heights, MD
- - Massachusetts
- - Boston, MA, US Area
- - Pittsfield, MA, US Area
- - Providence, RI, US Area
- - Worcester, MA, US Area
- - Michigan
- - Ann Arbor, MI, US Area
- - Big Rapids, MI, US Area
- - Detroit, MI, US Area
- - Flint, MI, US Area
- - Grand Rapids, MI, US Area
- - Kalamazoo, MI, US Area
- - Lansing, MI, US Area
- - Midland, MI, US Area
- - Monroe, MI, US Area
- - Muskegon, MI, US Area
- - Saginaw, MI, US Area
- - Traverse City, MI, US Area
- - Jonesville, MI
- - Minnesota
- - Minneapolis-St. Paul, MN, US Area
- - Rochester, MN, US Area
- - St. Cloud, MN, US Area
- - Grand Rapids, MN
- - Mississippi
- - Columbus, MS, US Area
- - Greenville, MS, US Area
- - Grenada, MS, US Area
- - Gulfport, MS, US Area
- - Jackson, MS, US Area
- - Meridian, MS, US Area
- - Natchez, MS, US Area
- - Tupelo, MS, US Area
- - Kosciusko, MS
- - Philadelphia, MS
- - Ripley, MS
- - Missouri
- - Cape Girardeau, MO, US Area
- - Columbia, MO, US Area
- - Jefferson City, MO, US Area
- - Poplar Bluff, MO, US Area
- - Springfield, MO, US Area
- - Wellsville, MO
- - Montana
- - Billings, MT, US Area
- - Missoula, MT, US Area
- - Anaconda, MT
- - Nebraska
- - Lincoln, NE, US Area
- - Norfolk, NE, US Area
- - North Platte, NE, US Area
- - Nevada
- - Las Vegas, NV, US Area
- - Reno, NV, US Area
- - New Hampshire
- - Manchester, NH, US Area
- - New Jersey
- - Atlantic City, NJ, US Area
- - New York City, NY, US Area
- - New Mexico
- - Albuquerque, NM, US Area
- - Las Cruces, NM, US Area
- - New York State
- - Albany, NY, US Area
- - Buffalo, NY, US Area
- - Rochester, NY, US Area
- - Syracuse, NY, US Area
- - Utica, NY, US Area
- - Northeast Center, NY
- - North Carolina
- - Charlotte, NC, US Area
- - Fayetteville, NC, US Area
- - Greensboro, NC, US Area
- - Greenville, NC, US Area
- - Hickory, NC, US Area
- - Morehead City, NC, US Area
- - Raleigh-Durham, NC, US Area
- - Thomasville, GA, US Area
- - Wilmington, NC, US Area
- - Winston-Salem, NC, US Area
- - Clinton, NC
- - West Jefferson, NC
- - North Dakota
- - Fargo, ND, US Area
- - Minot, ND, US Area
- - Williston, ND, US Area
- - Ohio
- - Akron, OH, US Area
- - Canton, OH, US Area
- - Cleveland, OH, US Area
- - Columbus, OH, US Area
- - Dayton, OH, US Area
- - Toledo, OH, US Area
- - Van Wert, OH, US Area
- - West Carrollton City, OH
- - Oklahoma
- - Durant, OK, US Area
- - Oklahoma City, OK, US Area
- - Tulsa, OK, US Area
- - Oregon
- - Eugene, OR, US Area
- - La Grande, OR, US Area
- - Medford, OR, US Area
- - Portland, OR, US Area
- - Salem, OR, US Area
- - Pennsylvania
- - Erie, PA, US Area
- - Harrisburg, PA, US Area
- - Pittsburgh, PA, US Area
- - Reading, PA, US Area
- - State College, PA, US Area
- - Pine, Clinton, PA
- - Saint Marys, PA
- - South New Castle, PA
- - Puerto Rico
- - Puerto Rico, US Area
- - Rhode Island
- - South Carolina
- - Charleston, SC, US Area
- - Columbia, SC, US Area
- - Greenville, SC, US Area
- - Myrtle Beach, SC, US Area
- - South Dakota
- - Rapid City, SD, US Area
- - Sioux Falls, SD, US Area
- - Watertown, SD, US Area
- - Tennessee
- - Chattanooga, TN, US Area
- - Johnson City, TN, US Area
- - Knoxville, TN, US Area
- - Nashville, TN, US Area
- - Spencer, TN
- - Texas
- - Amarillo, TX, US Area
- - Austin, TX, US Area
- - Corpus Christi, TX, US Area
- - Dallas-Fort Worth, TX, US Area
- - El Paso, TX, US Area
- - Houston, TX, US Area
- - Laredo, TX, US Area
- - Lubbock, TX, US Area
- - McAllen, TX, US Area
- - Odessa, TX, US Area
- - San Antonio, TX, US Area
- - Tyler, TX, US Area
- - Victoria, TX, US Area
- - Camp Dallas, TX
- - Marshall Northeast, TX
- - Massa, TX
- - Utah
- - Provo, UT, US Area
- - Salt Lake City, UT, US Area
- - Vermont
- - Burlington, VT, US Area
- - Virginia
- - Charlottesville, VA, US Area
- - Norfolk, VA, US Area
- - Richmond, VA, US Area
- - Winchester, VA, US Area
- - Washington State
- - Bellingham, WA, US Area
- - Moses Lake, WA, US Area
- - Olympia, WA, US Area
- - Seattle, WA, US Area
- - Spokane, WA, US Area
- - West Virginia
- - Beckley, WV, US Area
- - Charleston, WV, US Area
- - Clarksburg, WV, US Area
- - Hagerstown, MD, US Area
- - Huntington, WV, US Area
- - Parkersburg, WV, US Area
- - Wisconsin
- - Appleton, WI, US Area
- - Eau Claire, WI, US Area
- - Green Bay, WI, US Area
- - La Crosse, WI, US Area
- - Madison, WI, US Area
- - Milwaukee, WI, US Area
- - Platteville, WI, US Area
- - Sheboygan, WI, US Area
- - Wausau, WI, US Area
- - Crandon, WI
- - South Kenosha, WI
- - Wyoming
- - Cheyenne, WY, US Area
- - Cody, WY
- Colombia - All Cities
- - Cundinamarca
- - Bogota, Colombia Area
- France - All Cities
- - Ile-de-France
- - Paris, France Area
- Guam - All Cities
- - Hagåtña, Guam Area
- India - All Cities
- - Telangana
- - Hyderabad, India Area
- - Uttar Pradesh
- - New Delhi, India Area
- Italy - All Cities
- - Piedmont
- - Turin, Italy Area
- Japan - All Cities
- - Tokyo
- - Tokyo, Japan Area
English
- English
- French
- German
- Dutch
- Portuguese
- Spanish
- Italian
Recommend to a Friend
Approve of CEO
Dan Amos
25 Ratings
Pros
Make your own schedule, meet new people daily, and great support team
Cons
The Cold Calling to find new accounts
"Aflac"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Diversity & Inclusion★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsPositive OutlookApproves of CEOI have been working at Aflac full-time
Pros
Supplemental Assurance Programs such as Cancer, Health, Dental and Hospital supporting those in need where Health Insurance does not.
Cons
None, programs works for everyone
- Helpful (1)
Pros
Great atmosphere to work in
Cons
None That I can think of
"Good Company to work for. Will take almost anyone and make them a formidable sales person."
I worked at Aflac full-time
Pros
Strong Mentor Program, take care of their own
Cons
Lack of structure in schedule
Continue reading- Helpful (2)
"Close knit and working family focused"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
Doesn't RecommendNeutral OutlookApproves of CEOI have been working at Aflac full-time for more than 3 years
Pros
Friendly atmosphere Lots of PTO Employees are well appreciated with gifts and prizes Great food in cafeteria Sustainably oriented company
Cons
Difficult to move positions Same customer service issues are present after years of working here Intense micromanagement (call center) No time to participate in clubs/events (call center) No coaching from leadership
- Helpful (2)
"Very Good Company to work for"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsPositive OutlookApproves of CEOI worked at Aflac full-time for more than 5 years
Pros
Salary Work shift Major benefits 401k match Personal Time off On site gym
Cons
Messy supervisors Clicks Gossiping management Hard to get promoted Education doesn't matter
"Rep"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
Doesn't RecommendNeutral OutlookNo Opinion of CEOI have been working at Aflac part-time for more than a year
Pros
Eaw is the only thing fun
Cons
Bad calls and management could be better
- Helpful (1)
"Stressful.. but great pay and benefits"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
Doesn't RecommendNegative OutlookApproves of CEOI have been working at Aflac full-time for less than a year
Pros
Benefits/pay; it’s nice to tell people you work for Aflac
Cons
Stressful, rushed training, contradicting management
- Helpful (1)
"It’s ok"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
I have been working at Aflac full-time for more than a year
Pros
No weekends, major holidays, pay
Cons
Management isn’t helpful they will ignore your IMs they will not assist if you need help at your desk half the time and they do not like to take sup Calls
Continue reading - Helpful (1)
Pros
Pay Raises, Time off, vacation
Cons
Bonus, promotions are hard to come by
Join the Aflac team