Aflac Customer Service Representative Reviews
Updated Mar 16, 2020
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Job Function
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- Product & Project Management
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Job Status
- Current Employees
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- Contract
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Location
- Worldwide
- Canada - All Cities
- - Ontario
- - Toronto, ON Area
- United States - All Cities
- - Georgia
- - Columbus, GA, US Area
- - Albany, GA, US Area
- - Athens, GA, US Area
- - Atlanta, GA, US Area
- - Augusta, GA, US Area
- - Dalton, GA, US Area
- - LaGrange, GA, US Area
- - Macon, GA, US Area
- - Savannah, GA, US Area
- - Valdosta, GA, US Area
- - Alabama
- - Columbus, GA, US Area
- - Auburn, AL, US Area
- - Birmingham, AL, US Area
- - Decatur, AL, US Area
- - Huntsville, AL, US Area
- - Montgomery, AL, US Area
- - Tuscaloosa, AL, US Area
- - Alaska
- - Anchorage, AK, US Area
- - Arizona
- - Lake Havasu City, AZ, US Area
- - Phoenix, AZ, US Area
- - Tucson, AZ, US Area
- - South Phoenix, AZ
- - Arkansas
- - Fayetteville, AR, US Area
- - Fort Smith, AR, US Area
- - Hot Springs, AR, US Area
- - Little Rock, AR, US Area
- - Memphis, TN, US Area
- - Russellville, AR, US Area
- - Searcy, AR, US Area
- - Texarkana, TX, US Area
- - California
- - Bakersfield, CA, US Area
- - Chico, CA, US Area
- - Los Angeles, CA, US Area
- - Napa, CA, US Area
- - Riverside, CA, US Area
- - Sacramento, CA, US Area
- - Salinas, CA, US Area
- - San Diego, CA, US Area
- - San Francisco, CA, US Area
- - San Jose, CA, US Area
- - San Luis Obispo, CA, US Area
- - Santa Barbara, CA, US Area
- - Stockton, CA, US Area
- - Visalia, CA, US Area
- - Colorado
- - Colorado Springs, CO, US Area
- - Denver, CO, US Area
- - Durango, CO, US Area
- - Fort Collins, CO, US Area
- - Greeley, CO, US Area
- - Rifle, CO
- - Connecticut
- - Bridgeport, CT, US Area
- - Hartford, CT, US Area
- - New Haven, CT, US Area
- - Delaware
- - Philadelphia, PA, US Area
- - District of Columbia
- - Washington, DC , US Area
- - Florida
- - Cape Coral, FL, US Area
- - Daytona Beach, FL, US Area
- - Gainesville, FL, US Area
- - Jacksonville, FL, US Area
- - Lakeland, FL, US Area
- - Miami-Fort Lauderdale, FL, US Area
- - Naples, FL, US Area
- - Ocala, FL, US Area
- - Orlando, FL, US Area
- - Panama City, FL, US Area
- - Pensacola, FL, US Area
- - Sarasota, FL, US Area
- - Sebastian, FL, US Area
- - Tallahassee, FL, US Area
- - Tampa, FL, US Area
- - De Land, FL
- - Indialantic, FL
- - Rockledge, FL
- - West Bradenton, FL
- - Hawaii
- - Hawaiian Islands, US Area
- - Idaho
- - Boise, ID, US Area
- - Idaho Falls, ID, US Area
- - Coeur d'Alene, ID
- - Illinois
- - Chicago, IL, US Area
- - Ottawa, IL, US Area
- - Peoria, IL, US Area
- - Quincy, IL, US Area
- - Rockford, IL, US Area
- - St. Louis, MO, US Area
- - Indiana
- - Bloomington, IN, US Area
- - Chicago, IL, US Area
- - Fort Wayne, IN, US Area
- - Indianapolis, IN, US Area
- - Lafayette, IN, US Area
- - Louisville, KY, US Area
- - South Bend, IN, US Area
- - Terre Haute, IN, US Area
- - Iowa
- - Cedar Rapids, IA, US Area
- - Davenport, IA, US Area
- - Des Moines, IA, US Area
- - Omaha, NE, US Area
- - Sioux City, IA, US Area
- - Waterloo, IA, US Area
- - Decorah, IA
- - West Union, IA
- - Kansas
- - Great Bend, KS, US Area
- - Kansas City, MO, US Area
- - Manhattan, KS, US Area
- - Wichita, KS, US Area
- - Kentucky
- - Bowling Green, KY, US Area
- - Cincinnati, OH, US Area
- - Corbin, KY, US Area
- - Lexington, KY, US Area
- - Louisville, KY, US Area
- - Lexington-Fayette, KY
- - Pikeville, KY
- - Louisiana
- - Baton Rouge, LA, US Area
- - Houma, LA, US Area
- - Lafayette, LA, US Area
- - Monroe, LA, US Area
- - New Orleans, LA, US Area
- - Shreveport, LA, US Area
- - North Shreveport, LA
- - Maine
- - Lewiston, ME, US Area
- - Portland, ME, US Area
- - Maryland
- - Baltimore, MD, US Area
- - Salisbury, MD, US Area
- - Washington, DC , US Area
- - Silver Spring Heights, MD
- - Massachusetts
- - Boston, MA, US Area
- - Pittsfield, MA, US Area
- - Providence, RI, US Area
- - Worcester, MA, US Area
- - Michigan
- - Ann Arbor, MI, US Area
- - Big Rapids, MI, US Area
- - Detroit, MI, US Area
- - Flint, MI, US Area
- - Grand Rapids, MI, US Area
- - Kalamazoo, MI, US Area
- - Lansing, MI, US Area
- - Midland, MI, US Area
- - Monroe, MI, US Area
- - Muskegon, MI, US Area
- - Saginaw, MI, US Area
- - Traverse City, MI, US Area
- - Jonesville, MI
- - Minnesota
- - Minneapolis-St. Paul, MN, US Area
- - Rochester, MN, US Area
- - St. Cloud, MN, US Area
- - Grand Rapids, MN
- - Mississippi
- - Columbus, MS, US Area
- - Greenville, MS, US Area
- - Grenada, MS, US Area
- - Gulfport, MS, US Area
- - Jackson, MS, US Area
- - Meridian, MS, US Area
- - Natchez, MS, US Area
- - Tupelo, MS, US Area
- - Kosciusko, MS
- - Philadelphia, MS
- - Ripley, MS
- - Missouri
- - Cape Girardeau, MO, US Area
- - Columbia, MO, US Area
- - Jefferson City, MO, US Area
- - Kansas City, MO, US Area
- - Poplar Bluff, MO, US Area
- - Springfield, MO, US Area
- - St. Louis, MO, US Area
- - Montana
- - Billings, MT, US Area
- - Missoula, MT, US Area
- - Anaconda, MT
- - Nebraska
- - Lincoln, NE, US Area
- - Norfolk, NE, US Area
- - North Platte, NE, US Area
- - Omaha, NE, US Area
- - Nevada
- - Las Vegas, NV, US Area
- - Reno, NV, US Area
- - New Hampshire
- - Boston, MA, US Area
- - Keene, NH, US Area
- - Manchester, NH, US Area
- - New Jersey
- - Atlantic City, NJ, US Area
- - New York City, NY, US Area
- - Philadelphia, PA, US Area
- - New Mexico
- - Albuquerque, NM, US Area
- - New York State
- - Albany, NY, US Area
- - New York City, NY, US Area
- - Rochester, NY, US Area
- - Syracuse, NY, US Area
- - Utica, NY, US Area
- - Northeast Center, NY
- - North Carolina
- - Charlotte, NC, US Area
- - Fayetteville, NC, US Area
- - Greensboro, NC, US Area
- - Greenville, NC, US Area
- - Hickory, NC, US Area
- - Morehead City, NC, US Area
- - Raleigh-Durham, NC, US Area
- - Thomasville, GA, US Area
- - Wilmington, NC, US Area
- - Winston-Salem, NC, US Area
- - Clinton, NC
- - West Jefferson, NC
- - North Dakota
- - Fargo, ND, US Area
- - Minot, ND, US Area
- - Williston, ND, US Area
- - Ohio
- - Akron, OH, US Area
- - Canton, OH, US Area
- - Cincinnati, OH, US Area
- - Cleveland, OH, US Area
- - Columbus, OH, US Area
- - Dayton, OH, US Area
- - Toledo, OH, US Area
- - Van Wert, OH, US Area
- - West Carrollton City, OH
- - Oklahoma
- - Oklahoma City, OK, US Area
- - Tulsa, OK, US Area
- - Oregon
- - Eugene, OR, US Area
- - La Grande, OR, US Area
- - Medford, OR, US Area
- - Portland, OR, US Area
- - Salem, OR, US Area
- - Pennsylvania
- - Erie, PA, US Area
- - Harrisburg, PA, US Area
- - Philadelphia, PA, US Area
- - Pittsburgh, PA, US Area
- - Reading, PA, US Area
- - State College, PA, US Area
- - Pine, Clinton, PA
- - Saint Marys, PA
- - South New Castle, PA
- - Puerto Rico
- - Puerto Rico, US Area
- - Rhode Island
- - Providence, RI, US Area
- - South Carolina
- - Charleston, SC, US Area
- - Charlotte, NC, US Area
- - Columbia, SC, US Area
- - Greenville, SC, US Area
- - Myrtle Beach, SC, US Area
- - South Dakota
- - Rapid City, SD, US Area
- - Sioux Falls, SD, US Area
- - Watertown, SD, US Area
- - Tennessee
- - Chattanooga, TN, US Area
- - Johnson City, TN, US Area
- - Knoxville, TN, US Area
- - Memphis, TN, US Area
- - Nashville, TN, US Area
- - Spencer, TN
- - Texas
- - Amarillo, TX, US Area
- - Austin, TX, US Area
- - Corpus Christi, TX, US Area
- - Dallas-Fort Worth, TX, US Area
- - El Paso, TX, US Area
- - Houston, TX, US Area
- - Laredo, TX, US Area
- - Lubbock, TX, US Area
- - McAllen, TX, US Area
- - Odessa, TX, US Area
- - San Antonio, TX, US Area
- - Tyler, TX, US Area
- - Victoria, TX, US Area
- - Camp Dallas, TX
- - Marshall Northeast, TX
- - Massa, TX
- - Utah
- - Provo, UT, US Area
- - Salt Lake City, UT, US Area
- - Vermont
- - Burlington, VT, US Area
- - Virginia
- - Charlottesville, VA, US Area
- - Norfolk, VA, US Area
- - Richmond, VA, US Area
- - Washington, DC , US Area
- - Winchester, VA, US Area
- - Washington State
- - Bellingham, WA, US Area
- - Moses Lake, WA, US Area
- - Olympia, WA, US Area
- - Seattle, WA, US Area
- - Spokane, WA, US Area
- - West Virginia
- - Beckley, WV, US Area
- - Charleston, WV, US Area
- - Clarksburg, WV, US Area
- - Hagerstown, MD, US Area
- - Huntington, WV, US Area
- - Parkersburg, WV, US Area
- - Wisconsin
- - Appleton, WI, US Area
- - Eau Claire, WI, US Area
- - Green Bay, WI, US Area
- - La Crosse, WI, US Area
- - Madison, WI, US Area
- - Milwaukee, WI, US Area
- - Minneapolis-St. Paul, MN, US Area
- - Platteville, WI, US Area
- - Sheboygan, WI, US Area
- - Wausau, WI, US Area
- - Crandon, WI
- - South Kenosha, WI
- - Wyoming
- - Cheyenne, WY, US Area
- - Cody, WY
- Colombia - All Cities
- - Cundinamarca
- - Bogota, Colombia Area
- Guam - All Cities
- - Hagåtña, Guam Area
- India - All Cities
- - Telangana
- - Hyderabad, India Area
- - Uttar Pradesh
- - New Delhi, India Area
- Italy - All Cities
- - Piedmont
- - Turin, Italy Area
English
- English
- French
- German
- Dutch
- Portuguese
- Spanish
- Italian
Recommend to a Friend
Approve of CEO
Dan Amos
19 Ratings
"Close knit and working family focused"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
Doesn't RecommendNeutral OutlookApproves of CEOI have been working at Aflac full-time for more than 3 years
Pros
Friendly atmosphere Lots of PTO Employees are well appreciated with gifts and prizes Great food in cafeteria Sustainably oriented company
Cons
Difficult to move positions Same customer service issues are present after years of working here Intense micromanagement (call center) No time to participate in clubs/events (call center) No coaching from leadership
Aflac2020-03-16"Rep"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
Doesn't RecommendNeutral OutlookNo Opinion of CEOI have been working at Aflac part-time for more than a year
Pros
Eaw is the only thing fun
Cons
Bad calls and management could be better
Aflac2020-03-09- Helpful (1)
"Very Good Company to work for"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsPositive OutlookApproves of CEOI worked at Aflac full-time for more than 5 years
Pros
Salary Work shift Major benefits 401k match Personal Time off On site gym
Cons
Messy supervisors Clicks Gossiping management Hard to get promoted Education doesn't matter
Aflac2020-02-19 "Stressful.. but great pay and benefits"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
Doesn't RecommendNegative OutlookApproves of CEOI have been working at Aflac full-time for less than a year
Pros
Benefits/pay; it’s nice to tell people you work for Aflac
Cons
Stressful, rushed training, contradicting management
Aflac2019-12-18"It’s ok"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
I have been working at Aflac full-time for more than a year
Pros
No weekends, major holidays, pay
Cons
Management isn’t helpful they will ignore your IMs they will not assist if you need help at your desk half the time and they do not like to take sup Calls
Continue readingAflac2019-12-17- Helpful (2)
"Be Careful..."
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
Doesn't RecommendNeutral OutlookApproves of CEOI have been working at Aflac full-time for less than a year
Pros
Pay is awesome! It feels good to tell people you work at AFLAC. Resources for career development.
Cons
Call Center is probably the worst place I have ever worked Production trumps a healthy state of mind. 11am-8pm shift - no work life during the week PLUS there is word about Saturday’s being mandatory for some people. High level stress. Not a lot of support. Seems like you have to jump through SEVERAL hoops just to promote within. Coworkers not very friendly-
Continue readingAflac2019-09-27 - Helpful (1)
"N/a"
I have been working at Aflac full-time
Pros
Good pay in the work place
Cons
Hours in the work place
Aflac2019-08-27 - Helpful (2)
"Stay away if you can"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
Doesn't RecommendNegative OutlookApproves of CEOI worked at Aflac full-time for more than 5 years
Pros
Overtime and employee appreciation week
Cons
Unfair hiring processes, bad management
Continue readingAflac2019-09-25 "Aflac review"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
Neutral OutlookNo Opinion of CEOI worked at Aflac full-time for less than a year
Pros
The cafeteria was worth it
Cons
CSR and call centers just aren't for me
Aflac2019-06-27- Helpful (1)
"Call center"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
I have been working at Aflac full-time
Pros
They do offer overtime sometimes.
Cons
Tied down the the phones all day with angry customers and extremely rude agents. They give you things with stipulations on them. “You can have this but you can only use it when they say so.”
Aflac2019-06-25
Join the Aflac team
Found 30 reviews