ADT Security Services Reviews | Glassdoor.ca

ADT Security Services Reviews

Updated Jul 22, 2019

To filter reviews, or .

Found 2282 reviews

2.8
StarStarStarStarStar
Rating TrendsRating Trends
40%
Recommend to a Friend
45%
Approve of CEO
Jim DeVries
63 Ratings
Pros
  • "Company has pretty good benefits(in 147 reviews)

  • "Great benefits, awesome team, conducive for innovation and positive multiculturalism(in 95 reviews)

Cons
  • "00 monthly plus installation for the same stuff you can buy online or a lot less without a monthly(in 93 reviews)

  • "Need to give a base to sales reps(in 90 reviews)

More Pros and Cons
  1. "great work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Technician 

    I worked at ADT Security Services full-time

    Pros

    great pay, great pace, great schedule

    Cons

    can get slow at time and flexibility is not really there

    ADT Security Services2019-05-07

    ADT Security Services Response

    May 10, 2019ADT Security Services

    We're so happy to hear you feel this way and couldn't agree more with your review. When a new employee joins ADT, they embark on a journey with a company that was founded on a commitment to embody success at every level of the organization. We pursue a very noble purpose. We're thrilled ...

    Show More
  2. "A professional managed company with emphasis on targets"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Residential Security Consultant in Calgary, AB
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at ADT Security Services full-time for more than 3 years

    Pros

    New learning experience with some good benefits

    Cons

    Less payout compared to competitors

    Advice to Management

    None

    ADT Security Services2019-07-04
  3. "Antiquated and good old fashion cronyism"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ADT Security Services for more than a year

    Pros

    free coffee, tea, cream and sugar with stir sticks, for all employees

    Cons

    disgusting facilities, low bar and lousy senior leadership

    Advice to Management

    Be authentic, walk the talk and invest in your most valuable resources- tour people.

    ADT Security Services2019-07-11
  4. "Great Team with old systems"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Intern Sales in Montreal, QC
    No opinion of CEO

    I worked at ADT Security Services full-time for less than a year

    Pros

    Friendly, transparent people. Good salary possibilities

    Cons

    Everything is tight knitted together in people relations and gets knows by everyone. You will use system from the 80s like Telemar and have installs not done and have 6 differents systems with their bugs.

    ADT Security Services2019-06-04
  5. Helpful (1)

    "Bad experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Manager in Vancouver, BC

    I worked at ADT Security Services full-time for more than 8 years

    Pros

    Great product reputation and history

    Cons

    No one wants to be micro managed

    ADT Security Services2019-06-23
  6. Helpful (1)

    "Mixed Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Area Coordinator in Mississauga, ON
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at ADT Security Services full-time for more than a year

    Pros

    Good colleagues, Free cafeteria onsite

    Cons

    unorganized management, restrictive work environment and no visibility on internal career path

    ADT Security Services2019-05-10
  7. Helpful (1)

    "needs to cut off Alarm Guard before they ruin The Reputation of ADt Completely"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Representative in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ADT Security Services full-time for less than a year

    Pros

    none at all horrible service

    Cons

    lets Alaram Guard Rip everyone off

    Advice to Management

    Stop Letting Alarm Guard Contract for you guys

    ADT Security Services2019-04-20

    ADT Security Services Response

    May 6, 2019

    Thank you for your review, we regret to hear that your experience with ADT did not meet your expectations. We strive to create an environment where our employees feel heard and welcome feedback anytime.

  8. "Should learn from those eating them instead of just buying them out"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - SME Sales Representent 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at ADT Security Services full-time

    Pros

    The health plan is pretty good, plenty of great salesmen to learn from still, the name of the company does put your foot in the door when hunting for leads.

    Cons

    The company is loosing clientele at a huge rate for a reason. They aren't that competitive with their pricing no more while selling very often the same units of the same brands (honeywell, alarm.com....), usually both in term of and monthly cost. One of the problems that leads to this is that incredibly for an over a 100yo company they have no templates whatsoever for emails and to submit quotes (plenty of cheap reliable...

    Show More

    Advice to Management

    You should start to try to learn more from the emerging competition that you buy out, unlike the others you have access to all their informations and there were reasons why they were eating our market, and new ones still are (you see the clientele astronomical attrition rates too, things don't get that catastrophic on bad luck only) . For exemple I had some feedback from ex Protectron employees and seemingly things were...

    Show More
    ADT Security Services2019-04-12

    ADT Security Services Response

    April 22, 2019

    Thank you for leaving an honest review. We strive to create an environment where our employees feel heard and we would like to learn more about your specific concerns. Please email us at alwaysthere@adt.com with your name/location and we'll work together to remedy your concerns.

  9. "anonymous"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Mississauga, ON
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at ADT Security Services full-time for more than 8 years

    Pros

    Good company have great credibility in the market, environment is nice, people respect.

    Cons

    Sales are under paid, new hired decision makers have no idea what are being sold, no background of security industry… not taking care of field sales fellows, shows direction where company is going, don’t want to pay to sale, Just pressure

    Advice to Management

    Knows everything but don’t want to change.

    ADT Security Services2019-03-23

    ADT Security Services Response

    March 26, 2019

    Thank you taking the time to leave your review. The happiness of our employees is always top-of-mind and we regret to hear your experience is not meeting your initial expectations. We encourage you to speak with your manager or to your HR manager or reach out to us at alwaysthere@adt.com.

  10. "Team Lead Provisionning"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cambridge, ON
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at ADT Security Services full-time for more than 3 years

    Pros

    Not as stressful as other positions, good group of reps

    Cons

    Too much turn around in upper management with their own way and idea of doing things without taking the time to listen to set processes in place

    Advice to Management

    Improve on what needs it, bring up response times, make customer service a higher priority

    ADT Security Services2019-03-13

    ADT Security Services Response

    March 26, 2019

    Thank you for writing your review. Our employees are our most important asset and we're always looking to improve as a company and as an employer. To help ensure personal and professional success, we recommend communicating openly with your direct manager to ensure you feel valued ...

    Show More
Found 2282 reviews