ADT Security Services Reviews

Updated Aug 6, 2020

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3.1
54%
Recommend to a Friend
66%
Approve of CEO
ADT Security Services CEO Jim DeVries (no image)
Jim DeVries
169 Ratings
Pros
  • "Good benefits - lots of amenities(in 162 reviews)

  • "ADT has great benefits, great pay, and great leaders that really care about the culture and the employees(in 95 reviews)

Cons
  • "Need to give a base to sales reps(in 92 reviews)

  • "Install department is a challenge to work with(in 91 reviews)

More Pros and Cons
  1. Helpful (1)

    "great work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Technician 

    I worked at ADT Security Services full-time

    Pros

    great pay, great pace, great schedule

    Cons

    can get slow at time and flexibility is not really there

    ADT Security Services Response

    May 10, 2019ADT Security Services

    We're so happy to hear you feel this way and couldn't agree more with your review. When a new employee joins ADT, they embark on a journey with a company that was founded on a commitment to embody success at every level of the organization. We pursue a very noble purpose. We're thrilled to know your experience has been just that.

  2. "Big company good starter for sales"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Representative 
    Recommends
    Neutral Outlook

    I worked at ADT Security Services full-time

    Pros

    Nice people throughout the organization

    Cons

    Pay plan could be improved


  3. COVID-19
    Helpful (2)

    "Short lived but a very disappointing training experience as well as very negative team Chemistry"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Bilingual Account Coordinator in Mississauga, ON
    Neutral Outlook
    No Opinion of CEO

    I worked at ADT Security Services full-time for less than a year

    Pros

    Management and the director are caring and knowledgeable

    Cons

    Bad team chemistry (despite having great people) A lot of office gossip Bureaucratic Feels micromanaged No flexibility with working from home (pre-covid) Alternating Shift work Rough location if living outside of Mississauga (do not go if you are on public transit and living in Toronto) No clear training No real room to grow rapidly

    Continue reading
  4. "you're only a number"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Corporate Trainer 

    I worked at ADT Security Services full-time

    Pros

    People are nice and friendly

    Cons

    big big lack of communication

  5. "Sales rep"

    3.0
    Current Employee - Sales Representative 

    I have been working at ADT Security Services full-time

    Pros

    Good experience Flexible hours You will learn how to close deals

    Cons

    Not good money No growth

  6. "Sweat shop - unless you are a machine"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook

    I worked at ADT Security Services full-time for more than a year

    Pros

    The agents are relatively friendly

    Cons

    The managers are taskmasters. Even the tiniest decisions are made by managers who are thousands of miles away.

    ADT Security Services Response

    January 27, 2020ADT Security Services

    We are disappointed to hear this. We strive to create an environment of open communication where our employees feel heard and we welcome your feedback at any time.

  7. "Bad place for any kind of stability"

    2.0
    Former Employee - Territory Manager 

    I worked at ADT Security Services full-time

    Pros

    Good training and people

    Cons

    Working 7 days a week

    Continue reading
  8. "Virtual Training Pro"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Program Manager, Sales Readiness in Toronto, ON
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at ADT Security Services full-time for more than 10 years

    Pros

    Great technology for training tools

    Cons

    80% management availability for decision making

  9. "ADT Monitoring Central"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Monitoring Agent in Montreal, QC
    Recommends
    Positive Outlook

    I have been working at ADT Security Services part-time for less than a year

    Pros

    Individual and independent working shifts without having to be told necessarily what to do.

    Cons

    Salary could be improved

  10. Helpful (1)

    "Great family with lack of quality systems"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Montreal, QC

    I worked at ADT Security Services full-time for less than a year

    Pros

    -Great chemistry -Hard workers employees devoted to the ccompany

    Cons

    They still use an interface of 1980 to book installs appointment Major bugs throughout MasterMind system to evaluate customer needs

Found 2448 reviews