4 Pillars Reviews | Glassdoor.ca

4 Pillars Reviews

Updated 30 January, 2019
5 reviews

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Reg Rocha
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Employee Reviews

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  1. "Calgary 4 pillars - client care advisor"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at 4 Pillars full-time

    Pros

    I have been working full time for 4 pillars Calgary for over 5 years now and love my job! 4 pillars is a franchise so there are different owners in different territories and I write this review specifically for the Calgary office because I can't speak for other franchises in different territories.
    Because of the nature of the work, you are actually making a difference in someone's life when you can have the freedom to give good financial advice to clients, not advice based on reaching quotas or selling products but genuine advice about budgeting and using credit that you would give to your friends or family members. I believe that this is made possible by the management in Calgary because I've always been encouraged to treat others like I would want to be treated. Management not only says that phrase but lives by it and I have full confidence that they will treat me as they would like to be treated themselves. I also appreciate management because although there have been hiccups in the past, they are quick to change and to ask for feedback on improvement. They are also constantly looking for ways to improve benefits and perks for employees.
    Secondly, the people who work here are amazing. I love my coworkers and call them friends. The work culture is one where everyone pitches in to help so you know that someone has got your back when you need it.
    I have worked at different companies and the work culture at 4 pillars is the best experience I've had thus far in my working career.

    Cons

    The nature of the industry is subject to constant change so you have to be prepared to adapt and change often. 4 pillars is a small company and it experienced exponential growth in a short period of time so there are policies and procedures that haven't been completely ironed out. In the past, there has been frequent changes to policies and procedures as management adapted to growth and change in industry regulations.
    Again, 4 Pillars is a small company so if you're looking to "climb the corporate ladder" there are fewer opportunities for job title advancement. With that being said, there is ALWAYS room for personal improvement and I really believe that you make change by being the change yourself. You can grow in your job role by learning more and if you have a suggestion for improvement, you can create a plan for improvement and management will look at it.

    Advice to Management

    I have seen a lot of changes made in the past in terms of communication improvement and in the way that policies and procedures are rolled out. I appreciate that you are now asking your employees for feedback through surveys and more regular meetings.


  2. "Great opportunity!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at 4 Pillars full-time

    Pros

    You get to help people everyday making a direct impact on people lives by helping them get out of debt! Growth of company allows for great opportunities for people who like to work hard in an office environment.

    Cons

    Each office is independently owned so movement opportunities are few. You must be very comfortable and good with computers to adapt to the tech heavy office systems/processes.

    Advice to Management

    Keep up the great work in expanding partnerships so we can better help the clients! It's good to know that the business making money depends on helping people!

    4 Pillars Response

    10 May, 2018 – Managing Partner

    Hi There,

    Thank you for sharing your employment experience at 4 Pillars. We pride ourselves on creating a safe, fun, and equitable career that allows for growth opportunities over time.

    Thank... More

  3. "Truly Helpful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at 4 Pillars full-time

    Pros

    We were able to be fully on the side of the client and help them sort out difficult financial situation.

    Cons

    Debt management can be complicated, and language barriers sometimes made it difficult to explain requirements.

    Advice to Management

    Keep focusing on helping each client. The situations are so different, and it is good to be able to tailor the needed solutions.


  4. "Client Care Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Care Advisor in Saskatoon, SK
    Former Employee - Client Care Advisor in Saskatoon, SK
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at 4 Pillars full-time (Less than a year)

    Pros

    Team was amazing. Genuine feeling of making a difference in your community by helping those that need help the most.

    Cons

    You are working with people that are in the worst financial position of their lives. Be prepared for the emotions that come with it.


  5. "Calgary 4 Pillars"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at 4 Pillars full-time

    Pros

    The people who work here are amazing and you'll find that pretty much everyone who works here are friends. And REAL friends, not just work friends. Really really awesome team environment and nothing bad to say about any of my colleagues - everyone who works here are just really good people who just want to help others and it's overall a really fun place to work and we have a really great "family" culture here.

    Cons

    Upper management sucks at communication, and seems to have a real problem with follow-through. There's a lot of "let me get back to you on that", and no follow through or inaction on their part. Management also preaches a lot about fair and equitable treatment, but there is clearly not fair and equitable treatment for ALL staff based on mgmt's actions.
    Also because it's such a small company there is really no room for advancement (despite whatever promises mgmt has made).

    Advice to Management

    Start communicating with your employees/staff better. If you say to someone, let me check into that and I'll get back to you, it's expected that you should follow through and actually get back to your staff in a reasonable time frame, not days/weeks later when your staff have to bring it back to you to remind you that you never responded to them.

    4 Pillars Response

    10 May, 2018 – Managing Partner

    Thank you for your feedback. We agree that our company has an amazing team. In fact, we would be nothing without them and their commitment to our clients and each other every single day. As you know... More