3M Customer Service Representative Reviews

Updated Jun 22, 2020

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3.7
67%
Recommend to a Friend
76%
Approve of CEO
3M CEO Mike Roman
Mike Roman
7 Ratings
  1. "innovative and collaborative environment"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in London, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 3M full-time for more than 3 years

    Pros

    Very collborative and innovative environment. Your ideas and suggestions are always welcome and encouraged. The people you work with are fun and make coming in every day easy to do. Excellent company in terms of career opportunities, personal development, tuition reimbursement and a great benefits plan.

    Cons

    Very bureaucratic, corporate mentality. Everyone starts on contract and some stay on contract for years before getting a full-time permanent position. You won't get hired if you don't have a university degree regardless of how well you perform. There is a lot of hoop jumping.

  2. "Hard work not recognized"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - Customer Service Representative in London, ON
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at 3M for more than a year

    Pros

    Fast-paced, challenging environment. Special events

    Cons

    Contract workers are not treated with fairness. No job performance reviews

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  3. "Good"

    3.0
    Former Freelancer - Customer Service Representative 

    I worked at 3M

    Pros

    Benefit, hours, pay was okay.

    Cons

    Not for me, needed something different

  4. Helpful (1)

    "Why?"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Former Contractor - Customer Service Representative in London, ON
    Doesn't Recommend
    Positive Outlook

    I worked at 3M for more than a year

    Pros

    Supportive environment with lots of learning opportunity. Treated employees well with incentives and free lunches. The perk of the 3M store was also appreciated.

    Cons

    Atmosphere similar to high school where coworkers form groups and talk behind peoples backs. Also contract workers have no clue what supervisors are thinking in regards to your future. There are people who have been there for almost 5 years on contract. Contract are also meaningless. You may have a one year contract that ends immediately without notice and without explanation. Some form of a feedback system would be useful for future positions.

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  5. "Good company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 

    I worked at 3M full-time

    Pros

    Best company to work with.

    Cons

    no cons to report for this company

    3M Response

    June 29, 2020Employment Brand Team

    Hello, Thank you for your review! We are very happy to hear that you enjoyed working for 3M and really appreciate you sharing your experience.

  6. "Wonderful opportunities"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at 3M full-time for more than a year

    Pros

    Great company to work for

    Cons

    Limited opportunities available in area

    3M Response

    February 25, 2020Employment Brand Team

    Hello, Thank you for your review! We are very happy to hear that overall you enjoyed working for 3M and really appreciate your feedback.

  7. "CSR"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at 3M full-time for less than a year

    Pros

    Great workplace A lot of opportunities Great place for growth

    Cons

    Can be one tracked, depending on opportunity/team.

    3M Response

    November 15, 2019Employment Brand Team

    Hello, Thank you for your review! We are so happy to hear that overall you enjoy working for 3M, and really appreciate your feedback.

  8. "Customer Service"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - Customer Service Representative 
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at 3M for more than a year

    Pros

    Good Colleague, Flexible Working Hours

    Cons

    Senior colleague should respect more about junior colleague.

  9. Helpful (1)

    "You can't grow if you are a contractor"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - Customer Service Representative in Saint Paul, MN
    Doesn't Recommend

    I worked at 3M for less than a year

    Pros

    - Fixed Hours -Coworkers are friendly -Decent training

    Cons

    - Bad Team Management -No chance to explain yourself if you make few mistakes -Contractors aren't considered or treated as Employees.

  10. "Great work environment and flexibility"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Woodbury, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 3M full-time for more than 3 years

    Pros

    3M is very reasonable with the flexibility in your schedule. 3M has great programs and opportunities that gets you involved with other projects outside of your job title. 3M NEON Program hosts multiple events each month to help you meet other new 3M Employees.

    Cons

    At the end of the day it may feel like your work is never 100% complete which can be stressful.

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