Working at Vision Critical |

Vision Critical Overview

Toronto, ON
201 to 500 employees
Company - Private
Enterprise Software & Network Solutions
$100 to $500 million (CAD) per year
Vision Critical is a cloud-based CXM SaaS company that specializes in gathering and applying the hardest-to-reach customer experience data. Using proprietary technology and processes, Vision Critical is able to deeply engage any audience to increase voluntary customer data ... Read more

Company Updates

  • We are looking for an experienced Payroll Specialist to join our team in Vancouver. Please apply if this role interests you.

  • A message from our CEO

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Vision Critical – Why Work With Us?

Happy March 2020 

Vision Critical has been on a transformative journey to become a leading SaaS organization with innovative products that allow brands to truly understand their customers. With that, strategic decisions have been made to crystalize our focus and better position Vision Critical for the future. Our leadership team has evolved, including bringing in new c-suite executives with a deep expertise across technology and product, operations, and business strategy. As our new CEO, I'm excited to take the reins, grateful for our Board's confidence,  and feel fortunate to be surrounded by such a talented and passionate team as we embark on this new adventure. 

I'm a Canadian who has spent the last 20 years living in the US leading technology companies. I love my adopted country, but I'm a true Canadian at heart and thrilled to be back amd be part of an amazing growth company. 

Vision Critical is at a true inflection point. The Customer Experience market is immense and we are so well positioned. We are fortunate to have a list of over 750 customers, focused on 5 dedicated industries, an abundance of customer reference stories and an incredible growth agenda for the future. 

I'm inspired by our global team. From our executive leadership to our individual contributors, everyone has rolled up their sleeves and shown genuine excitement for the future and willingness to shift the business and make the customer at the center of everything that we do! Our team has actively contributed to this journey by understanding the voice of our customers and demonstrating a passion to disrupt the customer experience management space. 

Now it's time we come together as one integrated team and fulfill our potential. The fun has already begun company-wide and we're looking forward to expanding our VC family with passionate people that are excited to learn and grow as we embark on our journey.

Come and see us and learn more about amazing career opportunities at Vision Critical.


Why work for Vision Critical?

You want to help change the way the world views customers.

From professional sports teams to Fortune 100 companies, we work with some of the biggest brands in the world—and so will you. We’re a successful global software company with a start-up mentality. Our leadership team is always available, teams work side-by-side and fresh perspectives are not only encouraged, they’re celebrated.

Vision Critical was born from the idea that there had to be a better way for companies to connect with the people who matter most to them: their customers. The belief that people matter is at the core of our culture.

We believe that people have wisdom that’s worth listening to, learning from and acting on. Be one of those people at Vision Critical. We couldn’t do what we do without our awesome VC’ers and look forward to welcoming a new VC’er, you to our VC family.  #TheVCWay.

Vision Critical Reviews

  • Featured Review

    "Lots of opportunity and excitement ahead"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at Vision Critical full-time (Less than a year)


    - employees are welcoming and talented
    - new leadership changes have brought needed focus for the future
    - opportunity for growth if you're proactive and show your value


    - change can be exciting and many thrive throughout transitions, but it's not for everyone and that's ok

    Advice to Management

    - continue to be transparent, listen and provide opportunities for learning as the company continunes to evolve

See All 315 Reviews

Vision Critical Photos

Vision Critical photo of: Happy International Women's Day from Vision Critical!
Vision Critical photo of: Happy Women's Day from Vision Critical!
Vision Critical photo of: Christmas Celebrations 2019
Vision Critical photo of: Toronto Christmas 2019
Vision Critical photo of: Double Trouble - December 2019 Hackathon
Vision Critical photo of: The Mighty 4 - December 2019 Hackathon
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Vision Critical Interviews



Getting an Interview

Getting an Interview




  1. Helpful (1)  

    User Experience Designer Interview

    Anonymous Interview Candidate in Toronto, ON
    No Offer
    Negative Experience
    Average Interview


    I applied online. The process took 3 weeks. I interviewed at Vision Critical (Toronto, ON) in July 2019.


    Starts with a standard phone screening and then an in-person interview with 4 team members (two 45-min interviews). I went to the office in July for the two 45-min interviews and still haven't heard back from them. I'm not upset that I didn't get the job, it's just a very unprofessional look for the company to not even have the curtesy to let you know they went with another candidate after 1.5 hours worth of interviews.

See All 62 Interviews

Vision Critical Awards & Accolades

  • Top Employers, BC Top Employers, 2015
  • Branham300, Branham300 - The Who's Who in Canadian ICT, 2015
  • Best Companies London - One to Watch, Best Companies - One to Watch, 2015
  • Canada's 10 Most Admired Corporate Cultures, Waterstone Human Capital, 2015
  • Canada's Top Employer For Young People, Canada's Top Employers for Young People, 2015
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