Working at Upstream Works |

Upstream Works Overview

Concord, ON
51 to 200 employees
Company - Private
Computer Hardware & Software
Unknown / Non-Applicable
We’re a team of creative and talented sales and technical professionals, working together to deliver award-winning customer experiences. We provide software solutions for customer care in the rapidly changing social, mobile and omnichannel world of the contact center ... Read more

Company Updates

  • The secret is out - we are happy to announce that we have been named one of Canada's Top Small & Medium Employers for 2018! Check out the exciting announcement on our website:

    Upstream Works Recognized as one of Canada's Top Small & Medium Employers for 2018 -

    Vaughan, ON, April 13, 2018 - Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, announced today that Mediacorp Canada Inc. has named Upstream Works as one of Canada's Top Small & Medium Employers for 2018. Now in its 5th year, Canada's Top Small & Medium Employers is an editorial competition that recognizes ...

  • Cupcakes and our Award are a perfect pair!

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Upstream Works – Why Work For Us?


With a Single Agent Desktop and Management Simplicity

Upstream Works provides best-in-class Omnichannel Contact Center software to increase customer engagement and agent success.

We bring the omnichannel customer journey together across all applications and platforms with management simplicity and desktop elegance.

Over 10 Years of Omnichannel Innovation and Leadership and over 15 Years in Business

  • Agents love the desktop for its beautiful simplicity
  • Managers appreciate the insights and intelligence our solutions provide
  • Customers love you for giving them a better experience

Our Team

We’re passionate and dedicated about providing innovative omnichannel solutions that enable organizations and contact centers of all sizes to provide exceptional user experiences. With over ten years in omnichannel innovation and deployment, we have the expertise and experience needed to deliver the results you expect.

Faciamus Quae Dicimus  – We Do What We Say

Our Partners

We partner with world-class technology leaders like Cisco®, Microsoft, Oracle, and SAP to develop and deliver our superior omnichannel contact center solutions.

Our partner network extends our customer reach, intensifies our customer presence, and takes share from our competition.

Our Customers

For over 15 years, companies across virtually every industry have been trusting Upstream Works with the transformation of their customers’ experience: Healthcare, Financial Services, Insurance, Logistics, Business Services, Government, Telecommunications, Education, Utilities, Manufacturing, Retail, and Technology.

From the agent desktop with interaction management across all channels to reporting and analytics, Upstream Works is uniquely positioned to deliver best-in-class omnichannel interaction management to any organization.


“It’s the people here at Upstream Works who are the company—people with aspirations, career goals, and families. Together as a team, we’ve done some amazing things and as a result, garnered a great reputation in the industry for providing innovative solutions for companies around the world. ” —Rob McDougall, President and CEO

We’re a team of creative and talented sales and technical professionals, working together to deliver award-winning customer experiences. Our success in the market is driving a rapid expansion, and we are adding a variety of new positions across the organization to support this growth. We challenge you to join our world-class team, and see if you’ve got what it takes to work with us as we tackle exciting projects and evolve as professionals.

Our Talented Team

  • Our award-winning team has a great reputation in a growing industry
  • Embark on exciting projects with smart people
  • Work with a wide variety of emerging technologies
  • Our teams are collaborative, yet independent. Casual, yet committed.

Our Culture

  • We work hard, and we play hard!
  • Staff development is a priority and we make sure that our team members take every opportunity to advance their knowledge, skills, and careers
    • Lunch and Learns
    • Job Shadowing
    • Employee-run committees

Our Innovative Workplace

  • Flexible work hours
  • A collaborative, agile environment devoted to advancing careers
  • Comprehensive benefits and employee perks (gym allowance, employee stock ownership plan)
  • Central location near the new Vaughan Metropolitan Centre
  • Free parking!

Our Fun-Loving Community!

  • Pizza days, movie nights and other social events
  • Family Picnic and Blue Mountain Family Holiday Party
  • Drinks are on us!

Upstream Works Reviews

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Recommend to a friend
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Rob McDougall
1 Rating
  • Featured Review

    "Leaders that care"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support Analyst in Vaughan, ON
    Current Employee - Support Analyst in Vaughan, ON
    Positive Outlook
    Approves of CEO

    I have been working at Upstream Works full-time (Less than a year)


    - Amazing work environment
    -The employees are helpful and are always willing to help.
    -Great work/life balance
    -Good benefits
    -Work from home is allowed when you need it
    -Can learn a lot from peers


    -Coping with the fast growth can be challenging. Requiring to keep balance with the present and the fast pacing future has its challenges.

    Advice to Management

    Keep doing what you are doing . The company is heading in the right direction.

See All 10 Reviews

Upstream Works Photos

Upstream Works photo of: Everyone gets a cupcake!
Upstream Works photo of: Upstream Works is sweet!
Upstream Works photo of: Social Committee Outing to Dave & Busters
Upstream Works photo of: September Townhall
Upstream Works photo of: September Townhall
Upstream Works photo of: First Day of Summer calls for a visit from the ice cream truck!
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Upstream Works Interviews



Getting an Interview

Getting an Interview





    Consulting Contractor Interview

    Anonymous Interview Candidate in Vaughan, ON
    Declined Offer
    Negative Experience
    Average Interview


    I applied through other source. The process took a week. I interviewed at Upstream Works (Vaughan, ON) in April-2018.


    Application process took few days. First step is a phone interview. Briefly discussed previous experience, availability, hourly rate. Next step is in-person interview. Detailed discussion about previous projects and technical questions. Last step is online programming test which took 2 hr. Next day hiring manager called with congratulations and job offer. Surprise! Hourly rate in contract was $10 less than that is already negotiated. Such little trick spoiled whole impression about the company. Contract rejected.

    Interview Questions

    • No unexpected / difficult questions during the interview. All questions related to previous projects and some coding.   Answer Question
See All 5 Interviews

Upstream Works Awards & Accolades

  • Canada’s Top Small & Medium Employers, Mediacorp Canada Inc, 2018
  • Tech Culture Award, TMC, 2017

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