Upstream Works Overview

  • www.upstreamworks.com
  • Woodbridge, Canada
  • 51 to 200 Employees
  • 2000
  • Company - Private
  • Computer Hardware & Software
  • Unknown / Non-Applicable

CompetitorsUNKNOWN

We’re a team of creative and talented sales and technical professionals, working together to deliver award-winning customer experiences. We provide software solutions for customer care in the rapidly changing social, mobile and omnichannel world of the contact center. Our ...

Upstream Works Reviews

3.6
73%
Recommend to a Friend
54%
Approve of CEO
Rob McDougall
Rob McDougall
12 Ratings
5.0
Current Employee, less than 1 year

"Great work environment, amazing culture!"

May 4, 2021 - Development Infrastructure Specialist in Toronto, ON
Recommends
Positive Outlook
Approves of CEO

Pros

Cooperative team, open door policy Local Canadian company that's doing great and growing fast! (Makes me proud) Everybody is sharing information and working together Mature environment

Cons

- it a little hard to everyone with the working from home policy. But I blame this on the COVID19 situation!
- I hate filling billable hours daily (who doesn't!)

Advice to Management

keep doing great! keep hiring good professionals!
See All 26 Reviews

Diversity & Inclusion at Upstream Works

3.5
(8 reviews)

Diversity & Inclusion FAQs

All answers shown come directly from Upstream Works Reviews and are not edited or altered.

How is race or ethnicity talked about at Upstream Works?

...Feel like white people get hired and promoted more easily....Read More

Upstream Works Photos

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Upstream Works Interviews

Experience
Positive40%
Negative40%
Neutral20%
Getting an Interview
Applied online60%
Campus Recruiting20%
Recruiter10%
Difficulty
2.4
Average
HardAverageEasy

  1. Professional Services Manager Interview

    Anonymous Employee in Monte Video
    No Offer
    Negative Experience
    Easy Interview
    Application

    I applied online. The process took 2 weeks. I interviewed at Upstream Works (Monte Video) in May 2020

    Interview

    The first round was with the ceo. It featured your standard HR questions and a bit of your tech. background.
    The second round was with their SVP or Operations. This one featured more in-depth questions about your tech. Knowledge (Ie sql, dB, framework). Then you had to talk about your project experience and that was it.

    I must say that I understand that due to covid we are having video interviews, but the interviewer should not be having distractions while interviewing. It is not very respectful.

    After I completed the interview, I was informed that my technical knowledge was not up to par as I did not handle at least 10 concurrent project. I guess handling 2 multi million dollar projects at a time is not valuable.

    Secondly at no point during the interview was there an unanswered technical question.

    It begs me to question if they were genuinely interested in my employment and the skills and experiences I bring to company. I hope this decision was not due to the colour of my skin. I’d be highly disappointed if it were. And I say this because if the ceo did not think I had valuable technical and project experience, how do I even get to the second round of interviews.

    Overall I think they need to do a better job with feedback and providing the candidate with a valid reason for a turndown.
    Interview

    What technologies have you worked with

    Answer Question

See All 10 interviews

Company Updates

June 11, 2021
KEY NOT FOUND: company-updates.categories.community
Distanced by pandemic, united by lunch! Virtual Team lunch!!! Kudos to our HR team for organizing this much-needed team lunch. #teamlunch #UpstreamWorksFamily #companyculture #virtualteamlunch #remotework #perksofthejob #happyteam Read less
Shared image - Omnichannel contact center software and customer experience
Omnichannel contact center software and customer experience
www.upstreamworks.com
June 11, 2021
KEY NOT FOUND: company-updates.categories.community
"Sitting is the new smoking”! Thanks to Dan McDonogh, Director of Performance Programming & Les Mills Canada from GoodLife Fitness for an eye-opening workshop about the harmful metabolic impacts of sedentary behaviors. #workshop #workfromhome #movementmatters #sittingdisease #sittingisbadforyou
Shared image - Omnichannel contact center software and customer experience
Omnichannel contact center software and customer experience
www.upstreamworks.com

Upstream Works Awards & Accolades

  • Canada’s Top Small & Medium EmployersMediacorp Canada Inc2018
  • Tech Culture AwardTMC2017

Popular Careers with Upstream Works Job Seekers

JobsSalariesInterviews

Upstream Works FAQ

(15 Questions)

All answers shown come directly from Upstream Works Reviews and are not edited or altered.

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How are the career development opportunities at Upstream Works?

...Friendly and collaborative staff with lots of opportunities to wear lots of hats, learn, and grow....

June 19, 2021

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