Upstream Works Overview

  • www.upstreamworks.com
  • Woodbridge, Canada
  • 51 to 200 Employees
  • 2000
  • Company - Private
  • Computer Hardware Development
  • Unknown / Non-Applicable

CompetitorsUnknown

We’re a team of creative and talented sales and technical professionals, working together to deliver award-winning customer experiences. We provide software solutions for customer care in the rapidly changing social, mobile and omnichannel world of the contact center. Our ...

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Technical Account Manager

Being a woman in tech, I only recently started advocating for myself at work about advancement opportunities. Because of this I wanted to ask this question to my male counterparts. When you have 1:1's with your direct reports and talk about career growth / aspirations what is your managers’ response typically? I’d like to gauge how my experience (negative) differs from others. For instance are you met with blockades, enthusiasm, dread, etc?

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Upstream Works Reviews

3.7
77%
Recommend to a Friend
65%
Approve of CEO
Rob McDougall
Rob McDougall
15 Ratings
5.0
Current Employee, more than 1 year

"Great work culture"

Apr 17, 2022 - Applications Support Analyst in Toronto, ON
Recommends
Positive Outlook
Approves of CEO

Pros

Team work
Management is good
Work from home

Cons

No cons as of now
See All 30 Reviews

Diversity & Inclusion at Upstream Works

3.7
(12 reviews)

Diversity & Inclusion FAQs

All answers shown come directly from Upstream Works Reviews and are not edited or altered.

How is race or ethnicity talked about at Upstream Works?

...Feel like white people get hired and promoted more easily....Read More

Upstream Works Photos

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Upstream Works Interviews

Experience
Positive40%
Negative40%
Neutral20%
Getting an Interview
Applied online60%
Campus Recruiting20%
Recruiter10%
Difficulty
2.4
Average
HardAverageEasy

  1. Professional Services Manager Interview

    Anonymous Employee in Monte Video
    No Offer
    Negative Experience
    Easy Interview
    Application

    I applied online. The process took 2 weeks. I interviewed at Upstream Works (Monte Video) in May 2020

    Interview

    The first round was with the ceo. It featured your standard HR questions and a bit of your tech. background.
    The second round was with their SVP or Operations. This one featured more in-depth questions about your tech. Knowledge (Ie sql, dB, framework). Then you had to talk about your project experience and that was it.

    I must say that I understand that due to covid we are having video interviews, but the interviewer should not be having distractions while interviewing. It is not very respectful.

    After I completed the interview, I was informed that my technical knowledge was not up to par as I did not handle at least 10 concurrent project. I guess handling 2 multi million dollar projects at a time is not valuable.

    Secondly at no point during the interview was there an unanswered technical question.

    It begs me to question if they were genuinely interested in my employment and the skills and experiences I bring to company. I hope this decision was not due to the colour of my skin. I’d be highly disappointed if it were. And I say this because if the ceo did not think I had valuable technical and project experience, how do I even get to the second round of interviews.

    Overall I think they need to do a better job with feedback and providing the candidate with a valid reason for a turndown.
    Interview

    What technologies have you worked with

    Answer Question

See All 10 interviews

Company Updates

June 27, 2022
KEY NOT FOUND: company-updates.categories.culture
We had an awesome Hawaiian Shirt Day and Pineapple Poker Tournament in our office on Friday. Great efforts from our HR team to put together this beautiful Hawaiian setup across our office to give us the Hawaiian feel! Thanks Denise K. Roy & @Natilie #PizzaLunch #HawaiianShirtDay #OfficeFun #CompanyCulture #OfficeFun #EmployeeEngagement #CompanyValue
Shared image - Omnichannel contact center software and customer experience
Omnichannel contact center software and customer experience
upstreamworks.com
May 13, 2022
KEY NOT FOUND: company-updates.categories.culture
We had a fun day yesterday full of pizza lunches, a town hall meeting, and axe throwing! Congrats to Sean for winning the axe-throwing battle!
Shared image

Upstream Works Awards & Accolades

  • Canada’s Top Small & Medium EmployersMediacorp Canada Inc2018
  • Tech Culture AwardTMC2017

Popular Careers with Upstream Works Job Seekers

JobsSalariesInterviews

Upstream Works FAQ

(14 Questions)

All answers shown come directly from Upstream Works Reviews and are not edited or altered.

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How are the career development opportunities at Upstream Works?

...Friendly and collaborative staff with lots of opportunities to wear lots of hats, learn, and grow....

June 19, 2021

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