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Upstream Works

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Upstream Works

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Upstream Works Overview

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We’re a team of creative and talented sales and technical professionals, working together to deliver award-winning customer experiences. We provide software solutions for customer care in the rapidly changing social, mobile and omnichannel world of the contact center. Our ...

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Technical Account Manager

Being a woman in tech, I only recently started advocating for myself at work about advancement opportunities. Because of this I wanted to ask this question to my male counterparts. When you have 1:1's with your direct reports and talk about career growth / aspirations what is your managers’ response typically? I’d like to gauge how my experience (negative) differs from others. For instance are you met with blockades, enthusiasm, dread, etc?




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Upstream Works Reviews

Upstream Works35
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Approve of CEO
Upstream Works President and CEO Rob McDougall
Rob McDougall
18 Ratings
    Team Leader
    Current Employee, more than 1 year
    Toronto, ON
    CEO Approval
    Business Outlook


    Everyone is helping and opportunities to grow


    No cons not applicable n/a

    See All 36 Reviews

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    Upstream Works Interviews

    Getting an Interview
    Applied online60%
    Campus Recruiting20%

    1. Professional Services Manager Interview

      Anonymous Employee in Monte Video
      No Offer
      Negative Experience
      Easy Interview

      I applied online. The process took 2 weeks. I interviewed at Upstream Works (Monte Video) in May 2020


      The first round was with the ceo. It featured your standard HR questions and a bit of your tech. background.
      The second round was with their SVP or Operations. This one featured more in-depth questions about your tech. Knowledge (Ie sql, dB, framework). Then you had to talk about your project experience and that was it.

      I must say that I understand that due to covid we are having video interviews, but the interviewer should not be having distractions while interviewing. It is not very respectful.

      After I completed the interview, I was informed that my technical knowledge was not up to par as I did not handle at least 10 concurrent project. I guess handling 2 multi million dollar projects at a time is not valuable.

      Secondly at no point during the interview was there an unanswered technical question.

      It begs me to question if they were genuinely interested in my employment and the skills and experiences I bring to company. I hope this decision was not due to the colour of my skin. I’d be highly disappointed if it were. And I say this because if the ceo did not think I had valuable technical and project experience, how do I even get to the second round of interviews.

      Overall I think they need to do a better job with feedback and providing the candidate with a valid reason for a turndown.

      What technologies have you worked with

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    See All 10 interviews

    Company Updates

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    It's always fun when the Upstream Works team comes together to celebrate our successes! Our Friday Funday last week was topped off with the Blue Jays game -- it was made even better by the Jays' win against the Mariners! #FundayFriday #UpstreamWorks #LifeAtUpstreamWorks #WorkCulture #officeculture #wellbeingatwork
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    Upstream Works Awards & Accolades

    • Canada’s Top Small & Medium EmployersMediacorp Canada Inc2018

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    Upstream Works FAQ

    (17 Questions)

    All answers shown come directly from Upstream Works Reviews and are not edited or altered.

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    How are the career development opportunities at Upstream Works?

    ...Friendly and collaborative staff with lots of opportunities to wear lots of hats, learn, and grow....

    June 19, 2021

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    People Also Ask about Upstream Works

    Employees rate Upstream Works 3.7 out of 5 stars based on 35 anonymous reviews on Glassdoor.

    To get a job at Upstream Works, browse currently open positions and apply for a job near you. Once you get a positive response, make sure to find out about the interview process at Upstream Works and prepare for tough questions.

    Overall, 73% of employees would recommend working at Upstream Works to a friend. This is based on 35 anonymously submitted reviews on Glassdoor.

    40% of job seekers rate their interview experience at Upstream Works as positive. Candidates give an average difficulty score of 2.4 out of 5 (where 5 is the highest level of difficulty) for their job interview at Upstream Works.

    71% of employees think that Upstream Works has a positive business outlook. This is based on anonymous employee reviews submitted on Glassdoor.

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    Upstream Works Locations

    • Vaughan
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