Working at Upstream Works |

Upstream Works Overview

Woodbridge, ON
51 to 200 employees
Company - Private
Computer Hardware & Software
Unknown / Non-Applicable
We’re a team of creative and talented sales and technical professionals, working together to deliver award-winning customer experiences. We provide software solutions for customer care in the rapidly changing social, mobile and omnichannel world of the contact center ... Read more

Company Updates

  • Today, the Upstream Works team had the pleasure of hearing from award-winning journalist and best-selling author, Dan Gardner. He spoke to us about Risk Management and Forecasting and taught us valuable lessons on how our minds work when we face uncertainty. Thank you for the great session, Dan! #riskmanagement

  • Upstream Works went on another adventure! The year was 2037 and a routine mission to the moon went awry ? and it was up to Upstreamers to save the day! Thank you Moniker for this fun game that helped us practice our survival skills. It was a great team-building exercise!?

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Upstream Works – Why Work With Us?


With a Single Agent Desktop and Management Simplicity

Upstream Works provides best-in-class Omnichannel Contact Center software to increase customer engagement and agent success.

We bring the omnichannel customer journey together across all applications and platforms with management simplicity and desktop elegance.

Over 10 Years of Omnichannel Innovation and Leadership and over 15 Years in Business

  • Agents love the desktop for its beautiful simplicity
  • Managers appreciate the insights and intelligence our solutions provide
  • Customers love you for giving them a better experience

Our Team

We’re passionate and dedicated about providing innovative omnichannel solutions that enable organizations and contact centers of all sizes to provide exceptional user experiences. With over ten years in omnichannel innovation and deployment, we have the expertise and experience needed to deliver the results you expect.

Faciamus Quae Dicimus  – We Do What We Say

Our Partners

We partner with world-class technology leaders like Cisco®, Microsoft, Oracle, and SAP to develop and deliver our superior omnichannel contact center solutions.

Our partner network extends our customer reach, intensifies our customer presence, and takes share from our competition.

Our Customers

For over 15 years, companies across virtually every industry have been trusting Upstream Works with the transformation of their customers’ experience: Healthcare, Financial Services, Insurance, Logistics, Business Services, Government, Telecommunications, Education, Utilities, Manufacturing, Retail, and Technology.

From the agent desktop with interaction management across all channels to reporting and analytics, Upstream Works is uniquely positioned to deliver best-in-class omnichannel interaction management to any organization.


“It’s the people here at Upstream Works who are the company—people with aspirations, career goals, and families. Together as a team, we’ve done some amazing things and as a result, garnered a great reputation in the industry for providing innovative solutions for companies around the world. ” —Rob McDougall, President and CEO

We’re a team of creative and talented sales and technical professionals, working together to deliver award-winning customer experiences. Our success in the market is driving a rapid expansion, and we are adding a variety of new positions across the organization to support this growth. We challenge you to join our world-class team, and see if you’ve got what it takes to work with us as we tackle exciting projects and evolve as professionals.

Our Talented Team

  • Our award-winning team has a great reputation in a growing industry
  • Embark on exciting projects with smart people
  • Work with a wide variety of emerging technologies
  • Our teams are collaborative, yet independent. Casual, yet committed.

Our Culture

  • We work hard, and we play hard!
  • Staff development is a priority and we make sure that our team members take every opportunity to advance their knowledge, skills, and careers
    • Lunch and Learns
    • Job Shadowing
    • Employee-run committees

Our Innovative Workplace

  • Flexible work hours
  • A collaborative, agile environment devoted to advancing careers
  • Comprehensive benefits and employee perks (gym allowance, employee stock ownership plan)
  • Central location near the new Vaughan Metropolitan Centre
  • Free parking!

Our Fun-Loving Community!

  • Pizza days, movie nights and other social events
  • Family Picnic and Blue Mountain Family Holiday Party
  • Drinks are on us!

Upstream Works Reviews

  • "Grate place to work"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Applications Support Analyst in Richmond Hill, ON
    Former Employee - Applications Support Analyst in Richmond Hill, ON
    Positive Outlook
    Approves of CEO

    I worked at Upstream Works full-time (More than a year)


    Nice hard working team that is not uptight either


    Non that I could tell

    Advice to Management

    Pay support more

See All 17 Reviews

Upstream Works Photos

Upstream Works photo of: An evening well spent with our Upstream Works colleagues at Bad Axe Throwing! Our axe throwing skills were put to the test and Jeff Hoffer came out as winner!
Upstream Works photo of: Congratulations to our Hackathon winners - A job well done! Thanks to everyone who participated!
Upstream Works photo of: t’s that time of the year again! Up Yours 3.0 Hackathon is here and Upstreamers are coming together in teams to brainstorm and present their most innovative ideas.
Upstream Works photo of: Our Annual Summer Picnic was a huge success – Upstreamers and their families got together to relax and enjoy the sun!
Upstream Works photo of: Employee Appreciation Breakfast
Upstream Works photo of: Cisco Live San Diego 2019
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Upstream Works Interviews



Getting an Interview

Getting an Interview





    Technical Sales Engineer Interview

    Anonymous Interview Candidate in Vaughan, ON
    Declined Offer
    Positive Experience
    Average Interview


    I applied through college or university. The process took a week. I interviewed at Upstream Works (Vaughan, ON) in January 2020.


    Great overall interview experience; the team at Upstream Works were prompt and responsive. Interviews were arranged with stakeholders in various departments. The interviewers were prepared and seemed know the ideal type of candidate they want. Interviewers were also willing to share their knowledge and company's technology stack. Rejected offer due to low starting salary.

    Interview Questions

    • Asked about prior experience/education, asked about overall technical/programming knowledge, completed a (on-paper) technical test.   1 Answer
See All 10 Interviews

Upstream Works Awards & Accolades

  • Canada’s Top Small & Medium Employers, Mediacorp Canada Inc, 2018
  • Tech Culture Award, TMC, 2017

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