We had an awesome team-building exercise today with Upstream Works' first treasure hunt! The teams got together to look for clues and find missing treasures around the office! Thanks to everyone who participated and congrats to the winners who won a free lunch!
Upstream Works' team including Lee, Manuella and Kevin attended Cisco Live Barcelona 2020! A great turnout at the event - thanks to everyone including our friends from Natilik and Cisco for dropping by our booth at the Cisco Partner Village to see UWF demos and discuss how we make the ultimate CX and AX engagements possible.
Upstream Works provides best-in-class Omnichannel Contact Center software to increase customer engagement and agent success.
We bring the omnichannel customer journey together across all applications and platforms with management simplicity and desktop elegance.
Over 10 Years of Omnichannel Innovation and Leadership and over 15 Years in Business
Our Team
We’re passionate and dedicated about providing innovative omnichannel solutions that enable organizations and contact centers of all sizes to provide exceptional user experiences. With over ten years in omnichannel innovation and deployment, we have the expertise and experience needed to deliver the results you expect.
Faciamus Quae Dicimus – We Do What We Say
Our Partners
We partner with world-class technology leaders like Cisco®, Microsoft, Oracle, and SAP to develop and deliver our superior omnichannel contact center solutions.
Our partner network extends our customer reach, intensifies our customer presence, and takes share from our competition.
Our Customers
For over 15 years, companies across virtually every industry have been trusting Upstream Works with the transformation of their customers’ experience: Healthcare, Financial Services, Insurance, Logistics, Business Services, Government, Telecommunications, Education, Utilities, Manufacturing, Retail, and Technology.
From the agent desktop with interaction management across all channels to reporting and analytics, Upstream Works is uniquely positioned to deliver best-in-class omnichannel interaction management to any organization.
“It’s the people here at Upstream Works who are the company—people with aspirations, career goals, and families. Together as a team, we’ve done some amazing things and as a result, garnered a great reputation in the industry for providing innovative solutions for companies around the world. ” —Rob McDougall, President and CEO
We’re a team of creative and talented sales and technical professionals, working together to deliver award-winning customer experiences. Our success in the market is driving a rapid expansion, and we are adding a variety of new positions across the organization to support this growth. We challenge you to join our world-class team, and see if you’ve got what it takes to work with us as we tackle exciting projects and evolve as professionals.
Our Talented Team
Our Culture
Our Innovative Workplace
Our Fun-Loving Community!
I worked at Upstream Works full-time (More than 5 years)
Pros
Lots of great people who go the extra mile. Great location. Growth potential. Amazing referral bonus. Lots of social events and the company still throws a big holiday party every year which is becoming very rare.
Cons
Some growing pains typical of a small organization: some challenges with communication, organization, leadership; some inconsistencies in applying company policy across the board.
Advice to Management
Continue to recognize your staff for their accomplishments. Be sure to really investigate and close the loop when concerns are voiced.
Application
I applied through college or university. The process took a week. I interviewed at Upstream Works (Vaughan, ON) in January 2020.
Interview
Great overall interview experience; the team at Upstream Works were prompt and responsive. Interviews were arranged with stakeholders in various departments. The interviewers were prepared and seemed know the ideal type of candidate they want. Interviewers were also willing to share their knowledge and company's technology stack. Rejected offer due to low starting salary.
Interview Questions
