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Upstream Works Overview
Concord, ON
51 to 200 employees
2000
Company - Private
Computer Hardware & Software
Unknown / Non-Applicable
We’re a team of creative and talented sales and technical professionals, working together to deliver award-winning customer experiences. We provide software solutions for customer care in the rapidly changing social, mobile and omnichannel world of the contact center ... Read more
Company Updates
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The secret is out - we are happy to announce that we have been named one of Canada's Top Small & Medium Employers for 2018! Check out the exciting announcement on our website: http://glassdoor.com/slink.htm?key=vQzIt
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Cupcakes and our Award are a perfect pair!
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Upstream Works – Why Work For Us?
UPSTREAM WORKS BRINGS IT ALL TOGETHER
With a Single Agent Desktop and Management Simplicity
Upstream Works provides best-in-class Omnichannel Contact Center software to increase customer engagement and agent success.
We bring the omnichannel customer journey together across all applications and platforms with management simplicity and desktop elegance.
Over 10 Years of Omnichannel Innovation and Leadership and over 15 Years in Business
- Agents love the desktop for its beautiful simplicity
- Managers appreciate the insights and intelligence our solutions provide
- Customers love you for giving them a better experience
Our Team
We’re passionate and dedicated about providing innovative omnichannel solutions that enable organizations and contact centers of all sizes to provide exceptional user experiences. With over ten years in omnichannel innovation and deployment, we have the expertise and experience needed to deliver the results you expect.
Faciamus Quae Dicimus – We Do What We Say
Our Partners
We partner with world-class technology leaders like Cisco®, Microsoft, Oracle, and SAP to develop and deliver our superior omnichannel contact center solutions.
Our partner network extends our customer reach, intensifies our customer presence, and takes share from our competition.
Our Customers
For over 15 years, companies across virtually every industry have been trusting Upstream Works with the transformation of their customers’ experience: Healthcare, Financial Services, Insurance, Logistics, Business Services, Government, Telecommunications, Education, Utilities, Manufacturing, Retail, and Technology.
From the agent desktop with interaction management across all channels to reporting and analytics, Upstream Works is uniquely positioned to deliver best-in-class omnichannel interaction management to any organization.
BE PART OF AN AWARD-WINNING TEAM!
“It’s the people here at Upstream Works who are the company—people with aspirations, career goals, and families. Together as a team, we’ve done some amazing things and as a result, garnered a great reputation in the industry for providing innovative solutions for companies around the world. ” —Rob McDougall, President and CEO
We’re a team of creative and talented sales and technical professionals, working together to deliver award-winning customer experiences. Our success in the market is driving a rapid expansion, and we are adding a variety of new positions across the organization to support this growth. We challenge you to join our world-class team, and see if you’ve got what it takes to work with us as we tackle exciting projects and evolve as professionals.
Our Talented Team
- Our award-winning team has a great reputation in a growing industry
- Embark on exciting projects with smart people
- Work with a wide variety of emerging technologies
- Our teams are collaborative, yet independent. Casual, yet committed.
Our Culture
- We work hard, and we play hard!
- Staff development is a priority and we make sure that our team members take every opportunity to advance their knowledge, skills, and careers
- Lunch and Learns
- Job Shadowing
- Employee-run committees
- Lunch and Learns
Our Innovative Workplace
- Flexible work hours
- A collaborative, agile environment devoted to advancing careers
- Comprehensive benefits and employee perks (gym allowance, employee stock ownership plan)
- Central location near the new Vaughan Metropolitan Centre
- Free parking!
Our Fun-Loving Community!
- Pizza days, movie nights and other social events
- Family Picnic and Blue Mountain Family Holiday Party
- Drinks are on us!
Upstream Works Reviews
Upstream Works10Approve of CEO
Rob McDougall
1 Rating
- Featured Review
![Upstream Works Logo]()
"Leaders that care"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Upstream Works full-time (Less than a year)
Pros
- Amazing work environment
-The employees are helpful and are always willing to help.
-Great work/life balance
-Good benefits
-Work from home is allowed when you need it
-Can learn a lot from peersCons
-Coping with the fast growth can be challenging. Requiring to keep balance with the present and the fast pacing future has its challenges.
Advice to Management
Keep doing what you are doing . The company is heading in the right direction.
Upstream Works 2017-08-28 19:29 PDT
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Upstream Works Interviews
Experience
Experience
60%
20%
20%
Getting an Interview
Getting an Interview
40%
20%
20%
20
Difficulty
2.6
Average- Declined OfferNegative ExperienceAverage InterviewUpstream Works 2018-05-03 07:52 PDT
Application
I applied through other source. The process took a week. I interviewed at Upstream Works (Vaughan, ON) in April-2018.
Interview
Application process took few days. First step is a phone interview. Briefly discussed previous experience, availability, hourly rate. Next step is in-person interview. Detailed discussion about previous projects and technical questions. Last step is online programming test which took 2 hr. Next day hiring manager called with congratulations and job offer. Surprise! Hourly rate in contract was $10 less than that is already negotiated. Such little trick spoiled whole impression about the company. Contract rejected.
Interview Questions
- No unexpected / difficult questions during the interview. All questions related to previous projects and some coding. Answer Question
Upstream Works Awards & Accolades
- Canada’s Top Small & Medium Employers, Mediacorp Canada Inc, 2018
- Tech Culture Award, TMC, 2017
Work at Upstream Works? Share Your Experiences
