The Upstream Works team is at the Cisco Contact Center Summit in Florida for another amazing event. Drop by our booth to experience the magic on how we're providing context-driven CX with our new partners Aceyus, Local Measure and Selligent Marketing Cloud. Don't forget to join our Thursday breakout session: Context to Improve AI and Agent Productivity. See you there!
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Upstream Works provides best-in-class Omnichannel Contact Center software to increase customer engagement and agent success.
We bring the omnichannel customer journey together across all applications and platforms with management simplicity and desktop elegance.
Over 10 Years of Omnichannel Innovation and Leadership and over 15 Years in Business
Our Team
We’re passionate and dedicated about providing innovative omnichannel solutions that enable organizations and contact centers of all sizes to provide exceptional user experiences. With over ten years in omnichannel innovation and deployment, we have the expertise and experience needed to deliver the results you expect.
Faciamus Quae Dicimus – We Do What We Say
Our Partners
We partner with world-class technology leaders like Cisco®, Microsoft, Oracle, and SAP to develop and deliver our superior omnichannel contact center solutions.
Our partner network extends our customer reach, intensifies our customer presence, and takes share from our competition.
Our Customers
For over 15 years, companies across virtually every industry have been trusting Upstream Works with the transformation of their customers’ experience: Healthcare, Financial Services, Insurance, Logistics, Business Services, Government, Telecommunications, Education, Utilities, Manufacturing, Retail, and Technology.
From the agent desktop with interaction management across all channels to reporting and analytics, Upstream Works is uniquely positioned to deliver best-in-class omnichannel interaction management to any organization.
“It’s the people here at Upstream Works who are the company—people with aspirations, career goals, and families. Together as a team, we’ve done some amazing things and as a result, garnered a great reputation in the industry for providing innovative solutions for companies around the world. ” —Rob McDougall, President and CEO
We’re a team of creative and talented sales and technical professionals, working together to deliver award-winning customer experiences. Our success in the market is driving a rapid expansion, and we are adding a variety of new positions across the organization to support this growth. We challenge you to join our world-class team, and see if you’ve got what it takes to work with us as we tackle exciting projects and evolve as professionals.
Our Talented Team
Our Culture
Our Innovative Workplace
Our Fun-Loving Community!
I worked at Upstream Works full-time (More than a year)
Pros
Nice hard working team that is not uptight either
Cons
Non that I could tell
Advice to Management
Pay support more
Application
I applied through college or university. The process took 4 weeks. I interviewed at Upstream Works (Vaughan, ON) in March 2017.
Interview
First Round: Meet with engineering manager. Describe your projects, basic SQL,Web,database knowledge
Second Round: Meet with CEO and CTO, casual talk about yourself and knowledge about the company.
Very good for UofT PEY, they give a lot of return offers after the coop
Interview Questions
