Working at Smile.io | Glassdoor.ca

Smile.io Overview

Kitchener, ON
1 to 50 employees
2012
Company - Private
Computer Hardware & Software
Unknown / Non-Applicable
Unknown
Smile.io allows businesses to establish real emotional relationships with customers, rather than the transactional ones they have become accustomed to (mass emails, facebook ads, etc). We create these lasting relationships through fun, easy-to-use, on brand, reward ... Read more

Smile.io Reviews

5.0
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Smile.io CEO Mike Rossi
Mike Rossi
16 Ratings
  • "Great culture, company and industry!"

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    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Smile.io full-time (Less than a year)

    Pros

    You will learn SOOO much here it's incredible as everyone is extremely open and things are always communicated well as we love to stay connected, it's a team effort.

    The culture is superb and everyone (including the founders and managers) truly value feedback and constantly seek it as it's the best way to scale and innovate. Everything around the office is laid, back, dog-friendly and as cheesy as it is, it's a work hard play hard mentality as we have lots of team building activities to celebrate nearly everything with cake and fam gums.

    Being in eCommerce is also awesome as you work with really cool brands and help them build communities around those brands to help them all scale in a sustainable way by retaining their customers.

    Cons

    Everything is very fast paced (which is a con for some people), so you need to be prepared to learn and get ramped up fast and don't be afraid to iterate or try something new regularly.

    Advice to Management

    Continue to value feedback and mitigate red-tape where ever possible so we can always iterate quickly!!

See All 23 Reviews

Smile.io Photos

Smile.io photo of: The KW Smile Team!
Smile.io photo of: The Smile team gets festive!
Smile.io photo of: Doggo Meetup
Smile.io photo of: Learning
Smile.io photo of: Kirsten gets preeeetttty excited about Secret Santa gifts!
Smile.io photo of: Cheers!
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Smile.io Interviews

Experience

Experience
83%
0%
17%

Getting an Interview

Getting an Interview
83%
17%

Difficulty

3.3
Average

Difficulty

Hard
Average
Easy
  1.  

    Client Support Specialist Interview

    Anonymous Employee in Kitchener, ON
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Smile.io (Kitchener, ON) in June-2017.

    Interview

    The interview process at Smile.io was a series of interviews (3) over the course of about a month, which became increasingly more specific each time. Interview #1 was a meeting to discuss why I was interested in the position. For interview #2 I was given a series of questions a few days beforehand to prepare with. These questions pertained to my technical skills, and were essential I think in demonstrating my abilities to respond to the tasks/situations I would encounter on the job. In the interview itself we went over these answers and critiqued them. Interview #3 consisted of meeting with two other employees who specialize in different departments (to see if I would be a good fit for them). The interview process was very thorough, which makes sense for a company that is growing rapidly. One thing I thought that was great was that the CEO was present for both of my first two interviews. Employees were really friendly/down to earth.

    Interview Questions

    • Am I curious, am I comfortable in a fast paced environment that is changing, technical questions pertaining to Smile.io itself.   Answer Question
See All 6 Interviews

Smile.io Awards & Accolades

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