Working at | Overview

Kitchener, ON
1 to 50 employees
Company - Private
Computer Hardware & Software
Unknown / Non-Applicable

Unknown allows eCommerce store owners to deliver powerful and customizable rewards programs to their customers. These programs help stores delight their customers, keep their business profitable, and grow their community. We are powering thousands of ... Read more

Mission: Help create sustainable growth for every small business. Reviews

  • Helpful (4)

    "Outstanding work culture!"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Lead in Kitchener, ON
    Current Employee - Technical Lead in Kitchener, ON
    Positive Outlook
    Approves of CEO

    I have been working at full-time (Less than a year)


    Smile REALLY lives its values of Humble, Hungry, and Human
     - Past missteps are recognized so that the team can learn from them
     - Individual growth discussions leave room for people to identify their gaps and work on them.
     - The company culture really celebrates people improving themselves, solving hard problems, and taking initiative
     - The culture is big on learning, with the team regularly sharing resources they find helpful or insightful
     - Smile genuinely prioritizes work-life balance with generous time off, robust incentives and benefits, and experimenting with 4-day work weeks. I've never felt so much respect from an organization around work-life balance as I have at Smile.
     - Employee compassion is celebrated just as much as hunger, with the team genuinely and regularly looking out for one another.

    Other Pros
     - Trust. I feel empowered to do the work I need to do, using the tools I feel are best for the job.
     - The remote focus of the organization really gives me a lot of room to put energy into my home life and hobbies, which in turn helps me be more productive at work


    Smile is hungry and that can mean there are big plans that can change significantly. Part of this is normal for a startup but it can result in friction when the changes in goals dramatically change your day to day work often enough. It can be difficult to recognize which plans are more firm and which are more of an aspiration for some people, and this results in breakdowns in communication and expectations.

    A relatively recent bigger shift in focus for the organization resulted in a lot of people finding their role altered from what they signed up for, especially in the customer facing roles. That has been tough for some people to navigate, since it brings on a lot of difficult transitions both individually and for whole teams.

    Advice to Management

    Setting expectations more appropriately around new initiatives will be very helpful in the long run as it helps the team understand when it's safe to be invested in a project or approach.
    The culture you've cultivated is nothing short of incredible! Even with the shift to remote life, Smile's values feel just as essential and "lived" as they did when the company was still in the office. I know that didn't happen by accident, so keep it up!

See All 43 Reviews Photos photo of: Making popcorn at the office photo of: Team lunch photo of: Team lunch! photo of: Remote employee from Jordan! :) photo of: Annual Block Party, TTL 2019 photo of: Smile Sugar Cookies!
See All PhotosSee All Interviews



Getting an Interview

Getting an Interview





    Client Success Manager Interview

    Anonymous Interview Candidate in Kitchener, ON
    No Offer
    Negative Experience
    Average Interview


    I applied online. The process took 2 weeks. I interviewed at (Kitchener, ON).


    The initial screening interview with HR was great - relaxed, conversational, and provided a lot of insight about the company and job. The next round was with the hiring manager and a few members of the team. It involved more behavioural/situational questions and was a lot more rigid than the phone screening. There was less room for discussion and was more of a one-sided question/answer style of interview. I wasn’t able to gain much insight as my opportunity to learn was limited to the end of the interview when they asked if I had any questions. Overall, a disappointing interview that didn’t leave me feeling excited about the company.

    Interview Questions

See All 15 Interviews

Company Updates

  • We have 7 job postings live on our careers page! Take a look to see if one might be a fit for you! :)

  • For the second year running the Smile Team's hard work has landed us on The Globe and Mail list of the 400 Top Growing Companies in Canada. Onwards and upwards!

See AllSee All Awards & Accolades

  • Certified Great Place to Work 2020, GPTW, 2020

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