I have been working at Simon Fraser University full-time (More than 10 years)
Great place to work - lots of opportunities and challenges.
The higher ed industry is not very everyone - it's hierarchical and bureaucratic. But, interesting to navigate the organizational politics, if that sort of thing amuses you.
Advice to Management
I don't really have any advice. It's not an easy industry - lots of traditions, and working with people (academics) who are not necessarily focused on the business aspect of the organization (as they shouldn't be). I believe senior management is doing the best possible under the circumstances.
I applied online. I interviewed at Simon Fraser University (Vancouver, BC) in June-2016.
The interview process they introduce duty of this position to you and ask tell about yourself first, and then they will ask some general and technical questions. They have two people interview you.