Working at Shared Services West | Glassdoor.ca

Shared Services West Overview

www.ssw.ca
Burlington, ON
51 to 200 employees
2001
Non-profit Organisation
Healthcare Services & Hospitals
Unknown / Non-Applicable
SSW was established as a non-profit organization in 2001. Since its inception, the goal of SSW had been to drive value through the regionalization of strategic sourcing. SSW has evolved into a shared service provider, allowing for the full continuum of Supply Chain Services to ... Read more

Mission: SSW adds Value to our Members and Customers in support of Health care excellence by providing leadership in Integrated and Innovative Service Delivery.

Shared Services West – Why Work With Us?


It is believed by SSW's leadership that our vision, mission and core values form the foundation on which the organization will evolve and grow. Since 2009, SSW has worked to redefine its identity and through this exercise has defined a refreshed organizational vision and mission that aligns with the 2010-2015 strategic direction as well as established values that support their attainment. Vision, Mission, and Values are defined as follows:

OUR VISION
Our corporate vision defines the overall goal of SSW that all business activities and processes should contribute toward achieving. The vision for SSW in 2010-2015 is simply stated as follows:

Integrating for value. Leaders in service.

OUR MISSION
Our mission statement defines the scope of our business and who our customers are. It provides the direction required for future organizational development. SSW's mission statement to support our Strategic Plan over the next 5 years is as follows:

SSW adds Value to our customers in support of Health care excellence by providing leadership in Integrated and Innovative Service Delivery.

OUR VALUES
Our core values define our operating philosophies that guide our organizations internal conduct. They define who we are and how we operate. The following are the core values SSW has established as behavioural cornerstones of our organizational culture.

Value Description

1. Excellence

"Be the best we can be"

  • Demonstrating professionalism
  • Taking initiative/working hard
  • Having creative spirit
  • Bringing full self in
  • Seeking/adapting best practices

2. Commitment

"We're committed to being all in"

  • Living through the values of the organization
  • Taking personal responsibility for your actions
  • Being supportive of peers/stakeholders
  • Improving the quality of patient care
  •  "We get it done"


3. Selfless Service

"Seek first to understand, then to serve"

  • Serving each other with respect, caring, friendliness
  • Treating one another as we want to be served
  • Showing up with a positive attitude
  • Finding joy in selfless service to others
  • Understanding/serving the customer's expectation


4. Honesty & Integrity

"Stay true to ourselves and others"

  • Promoting freedom to fail
  • Being authentic by being candid/showing up with your true self
  • Having a common good in mind
  • Being ethical


5. Open-Mindedness

"Embrace change and see the win-win"

  • Seeking to embrace change
  • Listening to others' viewpoints
  • Practicing being non-judgmental
  • Creatively looking for win-win in all situations


6. Lifelong Learning

"There's no finish line in the pursuit of knowledge"

  • Openly sharing/teaching personal wisdom
  • Committing to ongoing personal/professional development
  • Aspiring to continuous improvement
  • Applying tomorrow what you learn today

To deliver excellence and desired results we need talented and passionate individuals. SSW is committed to create an environment that promotes such personalities and optimizes performance. Our Culture supports creative thinking and personal ownership. Together, we can contribute to the well-being of communities we serve!

Learning and Development

SSW values and supports the acquisition and sharing of knowledge. Our commitment to continuous learning and professional development at all levels of the organization is set to promote best practices and the highest standards of service.

For diploma, certificate or personal development course arising from a Performance Management Review SSW will pay 100% of registration, tuition, examination and laboratory fees upon successful completion of the course and submission of transcripts. Assistance will be limited to $2000 per calendar year. Any amount over $2000 will require CEO approval. In addition, the company will also pay for books, capped at $250 per employee.

SSW also offers an in-house education series of various workshops, as well as a third party training program focusing around customer service and "difficult conversations at work".

Furthermore, SSW promotes an environment of personal development and coaching with a focus on guiding to discover one's talents and passions and utilizing them to achieve professional fulfillment. Our leadership staff are committed to provide support to individuals displaying a desire to take on a formal and/or informal leadership roles. SSW leaders stand for creating a safe environment by providing an honest and respectful feedback about each individual's contribution. They strive to engage the staff by bringing a focus on personal development, reward and succession.

Competitive Benefits Package

SSW offers its employees a truly competitive benefits package designed to protect staff and their families. The following are just a few benefits that we particularly take pride in:

  • Healthcare of Ontario Pension Plan (HOOPP), a defined benefit pension plan that provides members with a retirement income for life. It is one of the biggest and most respected plans in the country, an industry leader among multi-employer plans. The contributions are made by both, employee and employer. For every $1.00 that employee contributes, SSW contributes $1.26.
  • Group Benefits Plan, which includes health and dental coverage, travel emergency medical coverage, basic life as well as employee and spousal optional life insurance, basic accidental death dismemberment insurance, long term disability insurance, and a short term disability program.
  • Employee Assistance Program (EAP) Confidential Services
  • Employee Health, Safety Wellness Services including ergonomic assessments

Work/Life Balance

SSW understands the challenge to maintain a balance between three key areas of human life: SELF, FAMILY and WORK. Life out of balance creates stress and ultimately affects our performance in all the three key areas. SSW, as an employer of choice, is committed to foster an environment that aims at alleviating the working conditions to restore and maintain that balance. Some of the features offered to our employees are:

  • Family Medical Emergency Time Off
  • Pregnancy Parental Leave top-up up to 84% for the first 27 weeks
  • Flexible hours, where applicable
  • Minimum 3 weeks of vacation for all new hires
  • 2 float days in addition to 10 statutory holidays

This is what the project team has to say about working at SSW.


Shared Services West Reviews

  • Helpful (1)

    "Great Place to Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Strategic Sourcing
    Current Employee - Strategic Sourcing
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shared Services West full-time (More than a year)

    Pros

    Once of the best corporate cultures I have seen! Everyone is very friendly, work from home is a big perk and our CEO is wonderful!

    Cons

    Some redundancy in process but great strides have been made in this regard and this is continuously improving

See All 31 Reviews

Shared Services West Photos

Shared Services West photo of: Halloween 2017
Shared Services West photo of: The "Social Board" Feb 2018
Shared Services West photo of: Pumpkin Carving Contest
Shared Services West photo of: Pumpkin Carving Contest Winner
Shared Services West photo of: BBQ - Fall 2017
Shared Services West photo of: BBQ - Fall 2017
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Shared Services West Interviews

Experience

Experience
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  1. Helpful (1)  

    Strategic Sourcing Specialist Interview

    Anonymous Interview Candidate in Oakville, ON
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 2 weeks. I interviewed at Shared Services West (Oakville, ON) in July 2016.

    Interview

    The interview process moved very rapidly and the HR team was very professional and friendly. The face to face interviews were very relaxed and felt more like a conversation rather than a traditional interview. I liked the conversational approach as it also gave me comfort with the managers and to get a feel if we will be a good match for each other. There was also an Excel competency test and a personality analysis questionnaire.

    Interview Questions

    • Procurement process related and personality type questions.   1 Answer
See All 5 Interviews

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