Working at Q4 | Glassdoor.ca

Q4 Overview

Toronto, ON
201 to 500 employees
2006
Company - Private
Enterprise Software & Network Solutions
$10 to $25 million (CAD) per year
Q4 is a leading global provider of cloud-based investor relations and capital market solutions. With the mission to help public companies drive valuation, reduce volatility and improve shareholder engagement, Q4 is a trusted partner to over 1,200 of the world’s largest ... Read more

Mission: Our mission is to deliver a best-in-class client experience, driven by exceptional talent, products and data.

Our culture is what sets us apart, and what attracts the best talent!

Culture Code:
-We hustle today and ... Read more

Company Updates

  • We're thrilled to be recognized as a top #fintech startup on Tracxn's 'Soonicorn Club of Canada Fintech' list. Thanks for putting this together and recognizing some amazing Canadian companies!

  • We’ve got big news for the start of 2020. We are excited to announce our strategic alliance with S&P Global Market Intelligence. Read the full press release for all the details:

    S&P Global Market Intelligence Enters into Strategic Alliance to Transition IR Webhosting Business to Q4 Inc.

    Clients will benefit from Q4's world-class IR services, technology and solutions New York/Toronto, January 7, 2019 - SP Global Market Intelligence (SP), a division of SP Global (NYSE: SPGI) and provider of data, essential insights, and powerful analytics, and Q4 Inc.

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Q4 – Why Work With Us?


The Q4 Way

  • Q4 is the fastest growing cloud-based capital market solutions provider to the investor relations industry
  • We’re reinventing the way public companies understand their performance, convert insights into action, and engage with their investors
  • Our goal isn't to give customers what they expect, it's to give them the best the industry has to offer
  • Ultimately, Q4 helps public companies across the globe work quicker, faster, smarter

 

Our Vision and Mission

 Q4 Fun Facts

 

Our Story

Founded in 2006 with the goal of improving the effectiveness of investor relations through innovative, forward-thinking website solutions, the Q4 team designed an alternative approach to IR websites that put storytelling first and emphasized intuitive corporate reporting. By building a better, more dynamic platform, companies were now able to deploy what we call “websites without compromise”.

As our client base expanded, so too has our product offering. Over the years, we’ve carefully curated a suite of IR products geared to improve the lives of our clients and empower them to be leaders in IR. In 2015, acquired Oxford Intelligence Partners, a company that specialized in capital markets intelligence and customized analytics to IR professionals. With the addition of capital market intelligence as a core offering, Q4 now provides our clients both dynamic outbound channels to the marketplace and a unique inbound channel that delivers critical capital markets intelligence and customized analytics.

With the vision to become the dominant global capital markets platform that connects companies and investors, Q4 introduced Q4 Desktop to the market in 2016. As a result, our clients enjoy the industry’s first, fully­ integrated investor relations platform, which integrates communications tools, surveillance and analytics into a fully featured IR workflow and CRM application.

Q4 has been helping hundreds of global companies communicate their stories and strengthen their brand within the investment industry for over a decade. We’re proud of where we came from, and where we're going — and we will continue to push the limits and innovate the investor relations marketplace.

Our culture is what makes us great. At Q4, we recognize that it's our people who make us such a special and fun place to work. 

  

 




A Day in the Life of a Web Support Analyst


Elizabeth Wood

Team Lead, Web Support


What is your role at Q4 and how long have you been working here?

I’ve been at Q4 for about 3.5 years. I was hired as a Web Support Analyst and have been promoted twice, to a Senior Web Support Analyst and now, my current role as Team Lead, Web Support.

Can you describe a typical day at your job?

Being Team Lead of Web Support can only be described as a balancing act. A typical day consists of not only completing my assigned tickets, but overseeing the entire queue. This entails flagging any urgent tickets, investigating escalated requests and issues, keeping an eye on reopened tickets assigned to agents who are out of the office, and delegating requests to agents who are best-suited to handle the task to ensure tickets are being handled quickly and efficiently. Being a Web Support Analyst means always being on your toes so that you can adapt to whatever our clients throw our way.

Beyond that, the Team Lead role affords me the opportunity to work closely with our agents to promote development. Through regular one-on-one check-ins and initiatives such as Collaborative Learning Seminars, I am able to work with the members of our team to help them reach their personal and team-wide goals, an aspect of my role that I’ve found to be quite rewarding. As a senior member of the team, I am also responsible for devising and streamlining processes to improve overall quality of life for all Web Support team members.


What do you like most about your job?

I’ve always been a little shy, so I was surprised to find that working with our clients quickly became one of my favourite aspects of the role. Emotions run high in our line of work, but I always find it rewarding when you’re able to take an emergency situation and turn it into a positive experience for the client.

I was also pleasantly surprised to find that my role requires a decent amount of report writing, which has always been a strength of mine. From client-facing summaries, to internal reports, to documentation of Support processes, there’s no shortage of opportunity to flex my writing chops.

Lastly, I love that the Support team works extremely collaboratively, both internally and interdepartmentally, allowing me to develop a rapport with many individuals throughout the company. 

Can you describe the culture at Q4?

Great culture - my favourite social aspects are that we have plenty of get-togethers such as beer Fridays, and that there’s never any shortage of people to play sports or go to concerts with. In fact, I’ve met some of my best friends through Q4!

How has your career grown since starting at Q4?

I began my career  as a Web Support Analyst, responsible for day-to-day maintenance of client websites. About a year later, I was promoted to Senior Web Support Analyst. As a senior member of the team, I became an escalation point for client issues, and began developing/adapting processes to streamline the Support role. Over the next two years, I focused developing my managerial skills, and was ultimately promoted to Team Lead.

Q4 Reviews

  • Featured Review

    "Positive Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Facing Role in Toronto, ON
    Current Employee - Client Facing Role in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Q4 full-time (More than 3 years)

    Pros

    The people are great.
    There is a lot of effort and investment put into keeping employees happy (office environment, social events, benefits, culture).
    Q4 is in a stage of huge growth and I feel like they've done a good job at sharing the strategy and game plan with the whole company. Other companies I've worked for that's all kept private for managers.
    Q4 is established and successful but still runs (in a good way) like a start up. There's flexibility to change, especially if it's a good idea that makes sense.
    Darrell the CEO is really inspiring.

    Cons

    - Career growth opportunity exists, but it's sometimes hard to see the possibilities and what the path for me would be. My manager is very open to help/chat about this, but I'd like a way to see where I can grow in the future.

    Advice to Management

    Keep being open and sharing the future of the business and the thinking behind why decisions are made. It helps to have everyone connected.

See All 57 Reviews

Q4 Photos

Q4 photo of: Valentine's Day at our Hamilton Office
Q4 photo of: Valentine's Day Candy Cart
Q4 photo of: #coloursofq4
Q4 photo of: Celebrating December and January Birthdays with our founder and CEO, Darrell Heaps
Q4 photo of: Q4 Participating in MotionBall Marathon of Sport
Q4 photo of: Q4orce accepting the Great Places to Work award!
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Q4 Interviews

Experience

Experience
60%
27%
13%

Getting an Interview

Getting an Interview
76%
8%
8%
8

Difficulty

2.7
Average

Difficulty

Hard
Average
Easy
  1.  

    Product Owner Interview

    Anonymous Interview Candidate in Toronto, ON
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 6 days. I interviewed at Q4 (Toronto, ON).

    Interview

    The interview process very laid back and I felt extremely comfortable talking about my past experiences and my future goals with the recruiter. The recruiter did a fantastic job explaining about the culture of the company.

    Interview Questions

See All 15 Interviews

Q4 Awards & Accolades

  • Won "Great Place to Work", Great Place to Work Institute, 2019
  • Great Place to Work Certified, Great Place to Work Canada, 2018
  • Deloitte Technology Fast 500, Deloitte, 2017
  • Profit 500 - Canada's Fastest Growing Companies, ProfitGuide.com, 2016
  • #CIXtop10 Growth Company, Canadian Innovation Exchange (CIX), 2019
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Work at Q4? Share Your Experiences

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