Working at | Overview

Manchester, England (UK)
201 to 500 employees
Company - Public
Department, Clothing, & Shoe Shops
$100 to $500 million (CAD) per year


Welcome to our world. PrettyLittleThing is a global online fashion retailer targeting all females with fast fashion, offering womenswear, footwear, accessories and beauty as well as ranges such as Petite, Tall, Sport, Shape and PLT+.
Umar Kamani founded ... Read more Reviews

  • "Poor management, all over the place"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Advisor in Burnley, England (UK)
    Former Employee - Customer Advisor in Burnley, England (UK)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at full-time (More than a year)


    - 40% discount
    - Friendly colleagues
    - Good wage
    - Christmas and Summer party


    If management (team leaders) had any interpersonal skills, it wouldn't be that bad of a place to work, however, the management is all over the place.
    A process would change day in day out and they expect unrealistic KPI's while expecting outstanding customer service with the KPI's set (and increasing over time) and is absolutely not possible. Bad customer service by advisors is provided so that targets would be hit so you wouldn't have management constantely down your throat if you dipped in stats 1 day over a month of being on target.
    Favouritism is riddled in management there and progression is a no-go unless you know someone higher up. Management don't care how you're treated because they know they can easily get an agency to bring in more employees very easily.
    From working there over a year, about 30% of the managers can do their job correctly and fairly so hope you're lucky and get a manager who knows what they're doing.
    It's great if you work in Manchester, they get all the praise and goodies, however if you work in the warehouse or Burnley, you get absolute bare minimum rewards.
    The CEO, Umar, is actually a fantastic person, it's a shame team leaders and the CCMs don't know how to learn from his friendly and approachable personality. Only reason this isn't a 1-star review is because my fellow advisors made it a fun place to work.

    Advice to Management

    Not going to bother, nothing will change.

See All 36 Reviews Photos photo of: 🦄HAPPY NATIONAL UNICORN DAY🦄 photo of: 🦄HAPPY NATIONAL UNICORN DAY🦄 photo of: 🦄HAPPY NATIONAL UNICORN DAY🦄 photo of: 🦄HAPPY NATIONAL UNICORN DAY🦄 photo of: 🦄HAPPY NATIONAL UNICORN DAY🦄 photo of: National Stress Awareness Day at PLT HQ 💗 Massages, Yoga and Meditation all round 🧘
See All PhotosSee All Interviews



Getting an Interview

Getting an Interview





    Merchandiser Interview

    Anonymous Interview Candidate in Manchester, England (UK)
    No Offer
    Positive Experience
    Easy Interview


    I applied online. I interviewed at (Manchester, England (UK)) in March 2019.


    Assessed on a quick test and then have a private interview with 2 employees. Very informal and be prepared on your past experience. Overall vibe was calm and chilled. I would recommend wearing pretty little thing clothing to interview.

    Interview Questions

See All 5 Interviews Awards & Accolades

Let us know if we're missing any workplace or industry recognition – Add Awards

Work at Share Your Experiences
  • Star
  • Star
  • Star
  • Star
  • Star
Click to Rate