Mattersight Overview

  • www.mattersight.com
  • Chicago, IL
  • 201 to 500 Employees
  • 1999
  • Company - Public (MATR)
  • Enterprise Software & Network Solutions
  • $50 to $100 million (USD)

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On August 20, 2018, Mattersight was acquired by NICE and is now part of their Customer Experience Analytics group. Mattersight unleashes the power of personality to improve every interaction with every customer every time. With tools to learn, analyze, and predict customer ...
Mission: Mattersight's mission is to help brands have more effective and effortless conversations with their customers and employees.

Mattersight Reviews

3.3
53%
Recommend to a Friend
49%
Approve of CEO
Barak Eilam
Barak Eilam
2 Ratings
4.0
Former Employee

"Great, but room for improvement"

Dec 2, 2020 - Director

Pros

Motivated and high-caliber coworkers, work flexibility, ability to impact customers

Cons

Lack of transparency and sometimes long hours
See All 77 Reviews

Diversity & Inclusion at Mattersight

4.0
(1 Review)

Mattersight Photos

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Mattersight Interviews

Experience
Positive45%
Negative17%
Neutral38%
Getting an Interview
Campus Recruiting40%
Applied online31%
Recruiter15%
Difficulty
3.1
Average
HardAverageEasy

  1. Customer Success Manager Interview

    Anonymous Employee in Chicago, IL
    No Offer
    Positive Experience
    Difficult Interview
    Application

    I applied online. I interviewed at Mattersight (Chicago, IL) in Jul 2020

    Interview

    This was the lengthiest interview process of my career to date, by far. First was a 30 minute phone interview with one of their corporate recruiters, Vickie, who was by far one of the nicest people I have encountered and was both helpful and encouraging throughout the process. After that I spoke with one of the Department managers on the phone for another 30 minute interview. Here is where the process really gets going...

    I had to complete a Wonderlic personality test online and then prepare a 30 minute case study presentation using a large amount of data. I was given one week to put this together for a presentation to eight people. After presenting they had time to ask questions on the case study. Right after the presentation was done I had six, 30 minute interview sessions with six different people. Overall the interview and presentation was just shy of four hours.

    The various people I interviewed with were either from the Customer Success team or from the analytics team. Everyone was friendly but I noticed each person's views on the main part of this role varied by what department they were from. Some said this was mainly customer service and customer support focused with a small percentage being analytical work. The next person was the exact opposite and said this job is mainly analytical work and some customer service focused work. Looking back, I think I was thrown off at times on how to approach their questions since they seemed to be on different pages with the main job duty.

    Overall I had a positive experience and learned a lot from it. My suggestions would be to make sure you really focus on the case study and hopefully if someone interviews for this position down the road they will all be on the same page of exactly what the job description is. Everyone was friendly and professional and I was happy to see they followed up instead of "ghosting" me which I have read on other reviews of them.
    Interview

    Give an elevator pitch of your work history.

    1 Answers

See All 66 interviews

Company Updates

August 22, 2018
http://glassdoor.com/slink.htm?key=vQIOS
Shared image - NICE Announces Closing of Mattersight Acquisition, Introducing a New Generation of Customer Analytics
NICE Announces Closing of Mattersight Acquisition, Introducing a New Generation of Customer Analytics
glassdoor.com
July 26, 2018
http://glassdoor.com/slink.htm?key=vQGrf
Shared image - Personality: A New Kind of Test Score for Your Resume
Personality: A New Kind of Test Score for Your Resume
glassdoor.com

Mattersight Awards & Accolades

  • Top WorkplacesAustin American-Statesman2017
  • 2016 Top 100 Digital Companies in ChicagoBuilt in Chicago2016

Mattersight FAQ

(9 Questions)

All answers shown come directly from Mattersight Reviews and are not edited or altered.

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Does Mattersight offer massages?

...workers, employee engagement events, free beer and snacks, fun games!...

April 1, 2019

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