Working at LoyaltyOne |

LoyaltyOne Overview

Toronto, ON
1001 to 5000 employees
Subsidiary or Business Segment
Advertising & Marketing
$1 to $2 billion (USD) per year
LoyaltyOne is a global leader in the design and implementation of coalition loyalty programs, customer analytics, and loyalty services for Fortune 1000 clients around the world. With over 20 years of experience, we operate some of the world's most effective ... Read more

Mission: Everything we do is rooted in our values―passion, curiosity, authenticity, collaboration, and simplicity―and at the foundation of all of our strategic priorities is our unique culture. As our talented and united team strives towards our ultimate goal of ... Read more

Company Updates

  • Adweek has named our very own Caroline Papadatos one of its 2018 Toronto Brand Stars. Check out the special report to learn about the leading influencers helping make Toronto a vibrant creative hub!

    33 Media, Marketing and Tech Stars Who've Helped Make Toronto a Vibrant Creative Hub

    Call it T.O., the 6ix or "Toronno" (as Torontonians are apt to do), this city along the northwest shore of Lake Ontario has established itself as a vibrant, diverse creative hub across industries ranging from tech and design to music, marketing and more.

  • Take a tour of LoyaltyOne in Toronto :)

    Office Tour: LoyaltyOne Offices - Toronto

    Gensler was engaged by marketing services company LoyaltyOne, to design their offices located in Toronto, Canada. This 190,000-square-foot head office project comprises 190,000 square feet of interior alterations to a new base building raw space located in Toronto's up-and-coming downtown east. A thorough workplace

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LoyaltyOne – Why Work For Us?

Enriching Relationships

At LoyaltyOne, we know that a more engaged customer can be converted into a more loyal customer. And through our customer-centric solutions, we not only optimize relationships one at a time, we create sustainable improvements in business performance, year after year.

We get you closer to your customers by understanding what really motivates them. And then we help you use those insights to build stronger, more profitable relationships.

With over 20 years of experience building and managing loyalty programs for a global portfolio of clients, we can flawlessly execute a differentiated and scalable plan to enhance your marketing and customer engagement strategies.

Working at LoyaltyOne

There’s a reason we’re recognized as one of the best places to work year after year. We have an amazing culture thanks to the collaboration, dedication, and fun that our teams bring to work every day. Discover our core values, stay up to date with the latest events at LoyaltyOne, get to know our people, and find out firsthand what makes LoyaltyOne such a great place to work.

From our new hires to long-term associates to our leadership, everyone contributes to our unique culture. We’re curious about new and innovative ways of looking at challenges, collaborative in how we tackle them, authentic in our relationships, and passionate about achieving the best possible results for everyone.

We give you more than a place to work, we give you a place to grow your career and we make it a priority to give back to the causes you care about. That’s what sets us apart.

 We ensure all associates have the tools they need to get where they want to go.

At LoyaltyOne, we do great work, and we have fun doing it. Our flexible work arrangements and coaching culture are just some of the ways we help you enrich your life at the office and beyond. We give you more than a place to work - we give you a place to grow your career and give back to the causes you care about. Our success is built on creating loyalty, and our loyalty lies with you.

We’re a growth company with over 20 years of experience. Renowned as industry thought leaders, we’ve built a roster of clients including global Fortune 1000 companies. You’ll be a part of an energetic, agile team that fosters collaboration and celebrates success.


As you map out your future path, we’ll support you every step of the way. From day one, we provide a structured framework for your career development at LoyaltyOne. As you grow in your role, we help you gain valuable experience, enhance your skills and map out a career path that meets your personal goals while furthering our objectives as a business.


We get all new associates on track with a comprehensive overview of our core values and all areas of the business, all within the broader context of the loyalty industry.


Each calendar year associates identify new development goals, and are supported in building effective development plans. We also have a unique program where you have the opportunity to build a relationship with your manager’s manager, specifically focused on career planning.


Associates are encouraged to map out a personalized career development plan utilizing our Career Pathways resources. These tools outline the job and career options at LoyaltyOne, as well as the skills and experience required to achieve your specific career goals.


We provide a variety of learning resources to support associates in their learning and development, including a learning management system with over 6,000 web-based courses and thousands of best-in-class books, book summaries, research reports and best practices.


If further education will advance your LoyaltyOne career, we’re ready to help. Permanent associates can receive financial support to attend accredited university or college courses, as well as classes to acquire and maintain their professional designations.

The Rewards of Working at LoyaltyOne

At LoyaltyOne, you’ll earn a competitive base salary with a bonus plan, as well as flexible benefits and our popular buy-a-vacation option. Need a day to yourself? As an employee, you’ll get two “Loyalty” personal days each year on top of your standard vacation package. Plus, if you’re a stock market investor, you can take advantage of our discounted stock purchase plan.

Other benefits include:

• Group RRSPs & company match

• Maternity top-up

• Wellness subsidy

• Scholarship program

• Automatic Gold AIR MILES® Collector status

• Company-wide peer-to-peer recognition program

• President’s Circle Awards

• Service anniversary recognition program

• Paid 2-week sabbatical for every 5 years of service



As a student, you’ll be tasked with rewarding, challenging and impactful work. You’ll also have access to our fantastic employee amenities and benefits. LoyaltyOne offers students the ability to work in nearly every area of our company.

You’ll learn about the business of loyalty, make connections with industry veterans, and explore future career possibilities while working alongside some of the best-known brands in the marketplace.

Check your school’s Career Centre for job postings in these exciting teams:

-      Client Services

-      Consumer and Business Intelligence

-      Finance

-      Human Resources

-      Information Technology

-      LoyaltyOne and AIR MILES Marketing

-      Strategy and Corporate Development

-      Sustainability

LoyaltyOne Reviews

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Recommend to a friend
Approve of CEO
LoyaltyOne President and CEO Bryan A. Pearson
Bryan A. Pearson
101 Ratings
  • "Desktop Support Coop"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO


    Amazing team, great responsibility


    Annoyed associates when support takes long

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LoyaltyOne Photos

LoyaltyOne photo of: 351 King Street East
LoyaltyOne photo of: WeCloudData Meetup May 2018
LoyaltyOne photo of: WeCloudData Meetup May 2018
LoyaltyOne photo of: WeCloudData Meetup May 2018
LoyaltyOne photo of: WeCloudData Meetup May 2018
LoyaltyOne photo of: WeCloudData Meetup May 2018
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LoyaltyOne Interviews



Getting an Interview

Getting an Interview




  1. Helpful (3)  

    Brand Specialist Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Easy Interview


    I applied online. I interviewed at LoyaltyOne.


    My first interview was a phone call screening with HR. The interviewer did not seem very interested in my responses and was answering emails during our call. Additionally, after the interview, the HR representative was texting me (instead of calling or emailing) to schedule the next interview. I have never had this experience with an HR department, so I found it odd. Overall, my experience with HR was not ideal.

    The second interview was in person with the Manager, who was very pleasant easy to talk to. The questions were typical behavioural interview questions (ie. why do you want to this role, what are your greatest strengths, etc.).

    Interview Questions

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LoyaltyOne Awards & Accolades

  • Best Workplaces for Women, Great Places to Work, 2018
  • Canada's Top Employers for Young People, Canada's Top 100, 2018
  • Canada's Top Employers for Young People, Canada's Top 100 Employers, 2017
  • Canada's Best Employers 2017, AON Hewitt, 2016
  • Canada's Greenest Employers, Canada's Top 100 Employers, 2016
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