Working at Key Benefit Administrators | Glassdoor.ca

Key Benefit Administrators Overview

Indianapolis, IN (US)
501 to 1000 employees
1979
Company - Private
Insurance Operators
Unknown / Non-Applicable
Unknown
Privately owned company with a family atmosphere and supportive leadership. Key Benefit Administrators takes an active role in the communities we are in with corporate sponsorship and community outreach programs. Employees continue to vote KBA as a Best Place To Work year ... Read more

Mission: To create happy customers who renew by improving upon our successful track record of applying patented, proven, creative solutions to the reduction of healthcare costs while improving people's health through high quality, cost-effective care.

Key Benefit Administrators Reviews

  • Helpful (2)

    "Micromanage Much"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Specialist in Rock Hill, SC (US)
    Current Employee - Claims Specialist in Rock Hill, SC (US)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Key Benefit Administrators full-time (More than 8 years)

    Pros

    Benefits are great
    Work from home- mostly
    Flexibility-mostly

    Cons

    Since recent changes in management, there has been an influx of inability. This has led to micromanaging. What used to be an at home position is now an in office almost weekly. CSRs need provide ask permission to leave on their lunch breaks. CAs have been asked for documentation on how their day is spent. Office staff are being put through more undue pressure. We need change not micromanaging.

    Advice to Management

    Let adults be adults. Be leaders not a micromanagers. If you post as an at home then let employees work from home there should be rare instances of having to drive an hour into the office. The recent changes has led multiple great employees search for other companies, sacrificing the ability to work from home, to begin in office jobs. While it's not solely based on the inconveniences of working in office it is mostly due to the influx of micromanaging the staff. I would hope that this goes into consideration with some of the processes for CSRs and CAs.

    If we work our 40 then how we work it should not be questioned. If CSRs are doing their job, they shouldn't be required to come into the office. No one over the age of adulthood should have to ask permission to leave an office if meetings are over. Treat adults as adults and productivity will increase.

See All 120 Reviews

Key Benefit Administrators Photos

Key Benefit Administrators photo of: Front Lobby - Headquarters
Key Benefit Administrators photo of: Supporting the Home Team Panthers!
Key Benefit Administrators photo of: Doing the Panther Dab on Panther Pride Day!
Key Benefit Administrators photo of: Best Place to Work Awards
Key Benefit Administrators photo of: Seating area
Key Benefit Administrators photo of: Waiting area
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Key Benefit Administrators Interviews

Experience

Experience
60%
27%
13%

Getting an Interview

Getting an Interview
63%
19%
12%
6

Difficulty

2.7
Average

Difficulty

Hard
Average
Easy
  1.  

    Auditor Interview

    Anonymous Employee in Fort Mill, SC (US)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Key Benefit Administrators (Fort Mill, SC (US)) in July 2014.

    Interview

    My interview was conducted by multiple members of the team I was applying to be on. They were very thorough with their questions. They were curtious but very intuitive. The questions asked were sometimes "off script" and helped to realize that they actually cared about the people they put into the positions that work for this company.

    Interview Questions

    • My past experience and how it would successfully apply to the current position I was applying for.   Answer Question
See All 16 Interviews

Key Benefit Administrators Awards & Accolades

  • 10 Coolest Companies to Work For in Indianapolis, O.C. Tanner, 2014
  • Healthiest Employers of Greater Charlotte, Charlotte Business Journal, 2015
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