Working at John Lewis | Glassdoor.ca

John Lewis Overview

London, England (UK)
10000+ employees
1864
Company - Private
Retail
$5 to $10 billion (CAD) per year
Unknown
What began as a London drapery has evolved into one of the UK's largest and arguably most diversified retailer. John Lewis Partnership (JLP) operates 28 John Lewis department stores, four at home shops, some 243 Waitrose supermarkets and convenience stores ... Read more

John Lewis Reviews

3.7
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Paula Nickolds
75 Ratings
  • "A fair and decent employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at John Lewis part-time

    Pros

    They respect their employees
    They do care about their employee experience
    The pay is at the higher end of the market
    They have a strong culture of gathering staff opinions

    Cons

    They could be more innovative with the employee experience
    They are a little bit too paternal

    Advice to Management

    Be a bit braver about giving staff more autonomy. The Partners do care about the company and are a safe pair of hands - they could unlock a lot more efficiencies and good ideas if allowed to do so.

See All 648 Reviews

John Lewis Photos

John Lewis photo of: John Lewis Partner in store
John Lewis photo of: Replenishment Partner
John Lewis photo of: John Lewis at London Pride 2017
John Lewis photo of: John Lewis Edinburgh Place to Eat
John Lewis photo of: JLAB Finalists 2017
John Lewis photo of: John Lewis Partnership Constitution
See All PhotosSee All

John Lewis Interviews

Experience

Experience
65%
14%
19%

Getting an Interview

Getting an Interview
96%
1%
0%
0
0

Difficulty

2.7
Average

Difficulty

Hard
Average
Easy
  1. Helpful (32)  

    Selling Assistant Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at John Lewis in August-2017.

    Interview

    Had to complete two separate aptitude tests as part of the online application. You're prompted with different scenarios and you have to choose which solutions are best suited to the each scenario. Fairly simple stuff -- just common sense really. Take your time though.

    They followed up my online application with a text message asking to come in for an interview. I had already looked at some of the recent interview reviews on Glassdoor, so I was expecting a group interview. There were 4 other applicants at the interview and we all sat down on one table. We were asked to come up with a guide for new selling assistants at John Lewis, which were:

    - 5 ways to deliver good customer service.
    - 5 ways to handle a customer who is upset or angry.
    - 3 ways to enhance product knowledge.

    I would suggest doing your research and come up with some solid points beforehand. Make yourself heard, but remember to listen and engage with other people in the group. I got the impression this was something they were looking at closely.

    The group interview was followed up with a 1-on-1 interview. There were 5 questions. The first was tell me about yourself; the others were customer service based. The last question was just reiterating what you had already contributed to the group. Overall, a really positive experience as it was quite challenging and rewarding in the end.

    Interview Questions

See All 220 Interviews

John Lewis Awards & Accolades

  • Best Company to Work For, LinkedIn, 2017
  • Best Department Store, Which? Best Shop ranking, 2017
See More

Work at John Lewis? Share Your Experiences

John Lewis
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or