I have been working at IMPACT Branding & Design full-time (Less than a year)
Pros
IMPACT is a company with a heart and truly cares about our customers. We don't just sell services to make a buck. We have a better value proposition than any agency out there and we are fully committed to our customer's success. I feel valued and part of a team. My manager not only cares about my success but my personal well being. My team is awesome and pushes me to be the best I can be every day. All the service teams work hard to bring their A-game to help customers every day. Our leaders are honest, transparent, and always willing to listen to how we can make the company better. There is not one person in the company that doesn't truly bring their best every day.
Cons
I will not sugar coat it - things move fast around here. Faster than any company I ever worked for. You have to be willing to roll with the changes, stay positive, and embrace what's best for the customer and the business. It can be challenging to stay on top of everything so you have to put your own processes in place to get everything done. There is more work to do than hours in the day so be prepared to work smart and work hard. This is something they are working on, but there are a lot of system notifications dinging you every day which can cause distractions. Centralizing this will go a long way to staying focused and getting done what matters most.
Advice to Management
Keep being open and honest and caring about your employees. Let's figure out how to get things done with fewer meetings so we can spend more time with customers helping them succeed too.
Application
I applied through an employee referral. The process took 4+ weeks. I interviewed at IMPACT Branding & Design (New Haven, CT (US)) in February 2020.
Interview
The process started off with recording a couple of videos where I discussed my experience and reviewed an example website. I then went through a series of 1:1 interviews with Director/CEO/VP team members. We wrapped up with a role-playing exercise to emulate a client call that I would lead.
Interview Questions
