Mission: To provide our Customers with effortless service in order to free them from the worry and inconvenience of home emergencies and repair.
I have been working at HomeServe UK full-time (More than 5 years)
Working in the network team is fantastic. Having been in HomeServe for about 5 Years this is the best team to work in by far. A great bunch of people who work hard every day to make sure customers get the best service we can deliver. Even when things dont go to plan the Service Watch team do a fantastic job sorting out what ever issues we have to improve the customer experience. Its so rewarding knowing every one from the Director down to the front line are all working together to do the very best we can with our contractor Network to make our people and our customers day a better day than it would without us. I would rate this as one of the best teams and best places to work in Homeserve.
Its hard work but rewarding and the Network team does not always get the recognition it deserves. When all else fails or like in the Bast for the East its this team that picks up all the difficult issues to find a solution but thats what makes it rewarding
Advice to Management
Give the Network team and its managers the recognition and support it deserves all year round as it is one of the things that makes Homeserve the great company and place to work today and every day
I applied through an employee referral. The process took 2 weeks. I interviewed at HomeServe UK (Walsall, England (UK)) in May-2014.
FIrst was a phone interview to find out what you knew about the business, followed by an Interview - scenario/competency based questions. There wa sone person interviewing and another writing notes
Phone role play - hadto sit in call centre and read script to sell policy to a member of staff and deal with a couple of objections.
80 boxes of toys and food donated by People from HomeServe to Walsall Housing Group, to help enable children with difficult lives to have fun.
Six of HomeServe’s Customer Service and Sales team scaled the full 4,411ft of Ben Nevis in Scotland, raising over £1,700 for the Midland Freewheelers! #WeAreHomeServe