Working at HomeServe UK | Glassdoor.ca

HomeServe UK Overview

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Walsall, England (UK)
1001 to 5000 employees
1993
Subsidiary or Business Segment
General Repair & Maintenance
$500 million to $1 billion (USD) per year
Unknown
HomeServe is a national home assistance company providing plumbing, drainage, electrics and heating maintenance and repair services through its own network of directly employed and sub-contracting specialist engineers. 2.1 million people in the UK have placed their trust in ... Read more

Mission: To provide our Customers with effortless service in order to free them from the worry and inconvenience of home emergencies and repair.

HomeServe UK Reviews

4.4
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Recommend to a friend
Approve of CEO
HomeServe UK CEO Greg Reed
Greg Reed
19 Ratings
  • "Working in the Contractor Network Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Contractor Network Team in Preston, North West England, England (UK)
    Current Employee - Contractor Network Team in Preston, North West England, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time (More than 5 years)

    Pros

    Working in the network team is fantastic. Having been in HomeServe for about 5 Years this is the best team to work in by far. A great bunch of people who work hard every day to make sure customers get the best service we can deliver. Even when things dont go to plan the Service Watch team do a fantastic job sorting out what ever issues we have to improve the customer experience. Its so rewarding knowing every one from the Director down to the front line are all working together to do the very best we can with our contractor Network to make our people and our customers day a better day than it would without us. I would rate this as one of the best teams and best places to work in Homeserve.

    Cons

    Its hard work but rewarding and the Network team does not always get the recognition it deserves. When all else fails or like in the Bast for the East its this team that picks up all the difficult issues to find a solution but thats what makes it rewarding

    Advice to Management

    Give the Network team and its managers the recognition and support it deserves all year round as it is one of the things that makes Homeserve the great company and place to work today and every day

See All 610 Reviews

HomeServe UK Photos

HomeServe UK photo of: Proud to see our new brand identity flying above Walsall FC's Banks's stadium yesterday!
HomeServe UK photo of: Comic Relief 2017
HomeServe UK photo of: Engineer, Toni Oakley-Tulk talking students through her career as an Engineer.
HomeServe UK photo of: #WeAreHomeServe
HomeServe UK photo of: 33,000 electronic thank you cards
HomeServe UK photo of: Comic Relief 2017
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HomeServe UK Interviews

Experience

Experience
85%
6%
9%

Getting an Interview

Getting an Interview
47%
16%
11%
11
9
6

Difficulty

3.0
Average

Difficulty

Hard
Average
Easy
  1.  

    Outbound Sales Interview

    Anonymous Employee in Walsall, England (UK)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 2 weeks. I interviewed at HomeServe UK (Walsall, England (UK)) in May-2014.

    Interview

    FIrst was a phone interview to find out what you knew about the business, followed by an Interview - scenario/competency based questions. There wa sone person interviewing and another writing notes
    Phone role play - hadto sit in call centre and read script to sell policy to a member of staff and deal with a couple of objections.

    Interview Questions

    • Give me an example when you dealt with a difficult customer, how did you handle it?   1 Answer
See All 71 Interviews

HomeServe UK Awards & Accolades

  • Glassdoor Best Places to Work in 2017, Glassdoor, 2017
  • Highest Rated CEOs, Glassdoor, 2016
See More

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