Working at Cypher Systems Group | Glassdoor.ca

Cypher Systems Group Overview

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Windsor, ON
51 to 200 employees
Unknown
Company - Private
Insurance
$25 to $50 million (CAD) per year
Unknown

Cypher Systems Group Reviews

3.6
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Cypher Systems Group Owners Stephen Savage, John Savage and Brian Schwab
Stephen Savage, John Savage and Brian Schwab
7 Ratings
  • "Fast pace call center"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance in Windsor, ON
    Current Employee - Insurance in Windsor, ON
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Cypher Systems Group full-time (More than 10 years)

    Pros

    There are many types of positions at CSG. You can start in an entry level position, and move up or move to other departments that better fit your career choice (IT, HR, Training, Business Apps, Advertising). CSG has extravagant work parties 3+ times per year. Paid training, paid vacation, decent benefits. CSG is heavily involved in the community, they donate to many great causes.

    Cons

    Many team leaders are disconnected from their employees. Some are extremely lax in their responsibilities and remain in their cubicles or chat with other team leads. They move between departments and divisions, meaning they sometimes lack the knowledge to assist in complex situations.

    Communication is poor and change happens at such a fast pace, this combination makes it extremely tough to operate as expected.

    A recent communication to all employees said that salaries had been reviewed and adjusted accordingly and demonstrates the value CSG has of their employees. Many did not receive an increase, what a horrible message to send out. Talk about rubbing salt in the wound.

    Advice to Management

    When employees say they want better communication, it's not a monthly news letter. The letter is nice to see some of the things that have gone on, and who you are favoriting that month. We want better communication on topics that involve us and our daily duties (not a weekly these 10 things changed email, how can anyone keep up with the amount of changes EVERY week). Better communication on how we are performing and the expectations of the position. Better communication on what we can do for personal growth and advancement within the organization.

See All 26 Reviews

Cypher Systems Group Interviews

Experience

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Getting an Interview

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  1.  

    Sales Account Manager Interview

    Anonymous Employee in Windsor, ON
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Cypher Systems Group (Windsor, ON) in November-2015.

    Interview

    Applied online and was contacted immediately by email. I had to do an online assessment and after I passed I was called for an interview. It was a double interview with the recruiter and team leader. The job interview was 45 minutes with 15 minutes shadowing an employee.

    Interview Questions

    • They asked me what I sold at my old retail job. and then asked me to go through my pitch.   1 Answer
See All 4 Interviews

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