Working at Convergent | Glassdoor.ca

Convergent Overview

Atlanta, GA (US)
1001 to 5000 employees
1998
Company - Private
Financial Analytics & Research
$100 to $500 million (USD) per year
Teleperformance, Expert Global Solutions, GC Services
Convergent strives to avoid a divergence when it comes to collections. The company and its subsidiaries provide accounts receivable management, collection, and customer care services to a variety of industries throughout the US. Clients include banks and financial institutions ... Read more

Convergent Reviews

3.1
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Recommend to a friend
Approve of CEO
Convergent CEO Tracey Carpentier
Tracey Carpentier
55 Ratings
  • "Collector"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Debt Collector in Renton, WA (US)
    Current Employee - Debt Collector in Renton, WA (US)
    Recommends

    I have been working at Convergent full-time (More than 5 years)

    Pros

    Team player ,challenging , family feeling , enjoy the work, advancement opportunities

    Cons

    Staff turnover hours of operation

See All 241 Reviews

Convergent Photos

Convergent photo of: Having fun, showing off his award! One of our Top Associates!
Convergent photo of: Cinco de Mayo Party!
Convergent photo of: Convergent Volleyball League!
Convergent photo of: Participating in Cardboard kids SA!
Convergent photo of: Top Associate Lunch!
Convergent photo of: Showing Support of our Foundation!
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Convergent Interviews

Experience

Experience
41%
18%
41%

Getting an Interview

Getting an Interview
44%
22%
16%
9
6
3

Difficulty

2.1
Average

Difficulty

Hard
Average
Easy
  1. Helpful (1)  

    Agent Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Convergent in March-2012.

    Interview

    I was hired in through a temp agency. Randstad to be exact. Once you've accrued a certain amount of hours, you become permanent with the company. The interview was really easy, just ask about your past experiences and you take a typing test and a call center test. TRC staffing is now there, not randstad, so that is who you would apply through.

    Interview Questions

See All 36 Interviews

Convergent Awards & Accolades

  • Best New Technology Solution, Call Center Week Excellence Awards, 2015
  • Ventana Technology Leadership Award, Ventana Research, 2014
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