Working at Convergent | Glassdoor.ca

Convergent Overview

Atlanta, GA (US)
1001 to 5000 employees
1998
Company - Private
Financial Analytics & Research
$100 to $500 million (USD) per year
Teleperformance, Expert Global Solutions, GC Services
Convergent strives to avoid a divergence when it comes to collections. The company and its subsidiaries provide accounts receivable management, collection, and customer care services to a variety of industries throughout the US. Clients include banks and financial institutions ... Read more

Convergent Reviews

3.3
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Convergent CEO Tracey Carpentier
Tracey Carpentier
59 Ratings
  • "Corporate Trainer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA (US)
    Former Employee - Anonymous Employee in Atlanta, GA (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Convergent full-time (More than a year)

    Pros

    Helping train the individuals hired.

    Cons

    Pay scale, constant changes in management, management not valuing or caring about employees, no work/life balance, management lies to clients about various issues and expect trainers and supervisors to do the same, HR department changes constantly and know about bad business practices and issues with management but work with them to cover it up. Company has been sued a number of times for illegal business practices. $14/day per diem when traveling for the company.

    Advice to Management

    Value the employees, bring the pay scale up to a competitive wage, promote better work/life balance. When there are employees traveling for work, give them more than $14/day per diem.

See All 248 Reviews

Convergent Photos

Convergent photo of: Having fun, showing off his award! One of our Top Associates!
Convergent photo of: Cinco de Mayo Party!
Convergent photo of: Convergent Volleyball League!
Convergent photo of: Participating in Cardboard kids SA!
Convergent photo of: Top Associate Lunch!
Convergent photo of: Showing Support of our Foundation!
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Convergent Interviews

Experience

Experience
43%
17%
40%

Getting an Interview

Getting an Interview
43%
24%
15%
9
6
3

Difficulty

2.1
Average

Difficulty

Hard
Average
Easy
  1. Helpful (1)  

    Agent Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Convergent in March-2012.

    Interview

    I was hired in through a temp agency. Randstad to be exact. Once you've accrued a certain amount of hours, you become permanent with the company. The interview was really easy, just ask about your past experiences and you take a typing test and a call center test. TRC staffing is now there, not randstad, so that is who you would apply through.

    Interview Questions

See All 37 Interviews

Convergent Awards & Accolades

  • Best New Technology Solution, Call Center Week Excellence Awards, 2015
  • Ventana Technology Leadership Award, Ventana Research, 2014
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