I have been working at Convergent full-time (More than a year)
Benefits, schedules, pto, hr is amazing, weekends off
The new ivr system is having a lot of issues
Advice to Management
Help the agents inside of picking out every little thing that we do wrong
I applied online. The process took a week. I interviewed at Convergent in March-2012.
I was hired in through a temp agency. Randstad to be exact. Once you've accrued a certain amount of hours, you become permanent with the company. The interview was really easy, just ask about your past experiences and you take a typing test and a call center test. TRC staffing is now there, not randstad, so that is who you would apply through.
Convergent Augusta joined forces with the The Bridge Ministry of the CSRA to host a Mother’s Day giveaway for the Homeless. Convergent donated many items and made hygiene/ snack bags and baskets for the homeless ladies in our community. The drive was a great success and greatly appreciated by the community. We would like to commend our Team members for their selfless act of kindness
Convergent Montgomery held a pancake feed fundraiser for the ACT Foundation in Applebee's. All proceeds went to St. Jude's. They were able to raise $1,4440 in 2 hours and had a blast doing it!