Mission: We put customer feedback to work.
I worked at Clarabridge full-time
Culture in the EMEA offices is very innovative, fun, creative and cutting edge. The product is excellent and proves value to a number of customers. CX Social is doing very well and is growing. The product is excellent in many ways.
Lots of layoffs recently including senior executives. It a risky place to work if you want job security. Even great people get fired for cost reasons. Asia office was also shut down recently. The company performance is very volatile.
Advice to Management
Make up your mind about what you are doing with the direction of the company. It used to be a great place to work. People are fearing for their jobs.
I applied through a recruiter. I interviewed at Clarabridge.
I interviewed through an outside recruiter. The initial interview was with the VP of Sales and the CRO. The interview went well with the promise follow up in a certain time period. This is where the process started to go downhill. They would commit to a follow up timeframe and then not follow up. After some time passed, it was narrowed down to a few candidates and followed with a request for a last minute meeting. Again, a timeframe for follow up was set and not met. You would think that people who work in sales would be better at following up. After waiting several weeks after the promised follow up date, a response that they had decided on a candidate was sent.
A #CEM platform should collect, unify, understand, and empower your customer feedback data http://glassdoor.com/slink.htm?key=vIGVd—30+ days ago
Does your organization have the right ingredients for Customer Experience success?