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Clarabridge Overview

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Reston, VA (US)
201 to 500 employees
2006
Company - Private
Information Technology
$50 to $100 million (CAD) per year
Unknown
Clarabridge helps hundreds of the world’s leading brands understand and improve their customer experience. Using advanced text analytics, Clarabridge transforms survey, social, voice and all other forms of customer feedback into intelligence used to ... Read more

Mission: We put customer feedback to work.

Clarabridge Reviews

3.6
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Recommend to a friend
Approve of CEO
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Mark Bishof
6 Ratings
  • Helpful (1)

    "immature politics and operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Reston, VA (US)
    Current Employee - Anonymous Employee in Reston, VA (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Clarabridge full-time (More than 3 years)

    Pros

    Many very smart, creative and skilled employees
    Product with lots of potential
    Relatively good compensation and benefits

    Cons

    Culture of not taking responsibility, blaming others and throwing work over the fence - not much ownership and big egos = someone else is always to blame
    Last minute scrambling is the norm
    Employees with more time at the company are allowed to pick and choose what work they want to do or not to do and to take advantage of newer employees
    With recent rounds of layoffs and no bonuses this half year the morale is lower than ever
    Employees are not valued but seen as commodities
    New CEO (3rd one in 3 years) is negative and unmotivating by making comments such as saying people should leave if they disagree with the company
    No upward mobility in spite of new "career paths"

    Advice to Management

    Sell the company while you still can

See All 101 Reviews

Clarabridge Photos

Clarabridge photo of: Our Design team as the "Creative Cloud" for Halloween 2015
Clarabridge photo of: UK team raising money for Great Ormond Street Hospital
Clarabridge photo of: Talent & Culture celebrating TWO big wins at the Corporate Culture Awards!
Clarabridge photo of: Closing out Q3 with a bang in the UK!
Clarabridge photo of: We know great Customer Experience when we see it! The CB Recruiting team is thankful for swag from our favorite ATS
Clarabridge photo of: Happy 4 year anniversary!!
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Clarabridge Interviews

Experience

Experience
68%
6%
24%

Getting an Interview

Getting an Interview
33%
30%
16%
16
3

Difficulty

2.9
Average

Difficulty

Hard
Average
Easy
  1.  

    Sales Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied through a recruiter. I interviewed at Clarabridge.

    Interview

    I interviewed through an outside recruiter. The initial interview was with the VP of Sales and the CRO. The interview went well with the promise follow up in a certain time period. This is where the process started to go downhill. They would commit to a follow up timeframe and then not follow up. After some time passed, it was narrowed down to a few candidates and followed with a request for a last minute meeting. Again, a timeframe for follow up was set and not met. You would think that people who work in sales would be better at following up. After waiting several weeks after the promised follow up date, a response that they had decided on a candidate was sent.

See All 33 Interviews

Company Updates

  • A #CEM platform should collect, unify, understand, and empower your customer feedback data http://glassdoor.com/slink.htm?key=vIGVd

    5 Must-Haves in your Customer Experience Management Platform | Clarabridge

    By Fabrice Martin, VP of Product Management There are two things to keep in mind about customer experience management (CEM): It is very important, and it is very hard to get right. CEM is the collection of processes a company uses to track, oversee, and organize every interaction between a customer and the organization throughout the customer lifecycle.

  • Does your organization have the right ingredients for Customer Experience success? http://glassdoor.com/slink.htm?key=vIpPA

    Omni-Source Data: The Ingredients for CX Success | Clarabridge

    Customer experience management is like cooking. If I have eggs and butter in my kitchen, I can make a fried egg. If I have eggs and butter and also flour, salt, milk, baking powder, vanilla, and lots of sugar, I can make a cake.

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Clarabridge Awards & Accolades

  • Coolest Companies, DC Inno, 2015
  • Corporate Culture Award, SmartCEO, 2015
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