Mission: We put customer feedback to work.
I worked at Clarabridge full-time
Culture in the EMEA offices is very innovative, fun, creative and cutting edge. The product is excellent and proves value to a number of customers. CX Social is doing very well and is growing. The product is excellent in many ways.
Lots of layoffs recently including senior executives. It a risky place to work if you want job security. Even great people get fired for cost reasons. Asia office was also shut down recently. The company performance is very volatile.
Advice to Management
Make up your mind about what you are doing with the direction of the company. It used to be a great place to work. People are fearing for their jobs.
I applied online. The process took 3 weeks. I interviewed at Clarabridge (Reston, VA (US)) in December-2017.
It's a pretty extensive interview process - three phone interviews and then one in-person interview (which was five interviews back to back). They also ask that you put together a mock business presentation for the in-person interview day.
A #CEM platform should collect, unify, understand, and empower your customer feedback data http://glassdoor.com/slink.htm?key=vIGVd
Does your organization have the right ingredients for Customer Experience success?