Working at Clarabridge | Glassdoor.ca

Clarabridge Overview

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Reston, VA (US)
201 to 500 employees
2006
Company - Private
Computer Hardware & Software
$50 to $100 million (USD) per year
Unknown
Clarabridge helps hundreds of the world’s leading brands understand and improve their customer experience. Using advanced text analytics, Clarabridge transforms survey, social, voice and all other forms of customer feedback into intelligence used to ... Read more

Mission: We put customer feedback to work.

Clarabridge Reviews

3.5
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Recommend to a friend
Approve of CEO
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Mark Bishof
7 Ratings
  • Helpful (4)

    "Great market proposition but poor execution"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Clarabridge full-time

    Pros

    Culture in the EMEA offices is very innovative, fun, creative and cutting edge. The product is excellent and proves value to a number of customers. CX Social is doing very well and is growing. The product is excellent in many ways.

    Cons

    Lots of layoffs recently including senior executives. It a risky place to work if you want job security. Even great people get fired for cost reasons. Asia office was also shut down recently. The company performance is very volatile.

    Advice to Management

    Make up your mind about what you are doing with the direction of the company. It used to be a great place to work. People are fearing for their jobs.

See All 102 Reviews

Clarabridge Photos

Clarabridge photo of: Our Design team as the "Creative Cloud" for Halloween 2015
Clarabridge photo of: UK team raising money for Great Ormond Street Hospital
Clarabridge photo of: Talent & Culture celebrating TWO big wins at the Corporate Culture Awards!
Clarabridge photo of: Closing out Q3 with a bang in the UK!
Clarabridge photo of: We know great Customer Experience when we see it! The CB Recruiting team is thankful for swag from our favorite ATS
Clarabridge photo of: Happy 4 year anniversary!!
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Clarabridge Interviews

Experience

Experience
68%
6%
24%

Getting an Interview

Getting an Interview
33%
30%
16%
16
3

Difficulty

2.9
Average

Difficulty

Hard
Average
Easy
  1. Helpful (1)  

    Sales Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied through a recruiter. I interviewed at Clarabridge.

    Interview

    I interviewed through an outside recruiter. The initial interview was with the VP of Sales and the CRO. The interview went well with the promise follow up in a certain time period. This is where the process started to go downhill. They would commit to a follow up timeframe and then not follow up. After some time passed, it was narrowed down to a few candidates and followed with a request for a last minute meeting. Again, a timeframe for follow up was set and not met. You would think that people who work in sales would be better at following up. After waiting several weeks after the promised follow up date, a response that they had decided on a candidate was sent.

See All 33 Interviews

Company Updates

  • A #CEM platform should collect, unify, understand, and empower your customer feedback data http://glassdoor.com/slink.htm?key=vIGVd

    —30+ days ago
    5 Must-Haves in your Customer Experience Management Platform | Clarabridge

    By Fabrice Martin, VP of Product Management There are two things to keep in mind about customer experience management (CEM): It is very important, and it is very hard to get right. CEM is the collection of processes a company uses to track, oversee, and organize every interaction between a customer and the organization throughout the customer lifecycle.

  • Does your organization have the right ingredients for Customer Experience success?
    http://glassdoor.com/slink.htm?key=vIpPA

    —30+ days ago
    Omni-Source Data: The Ingredients for CX Success | Clarabridge

    Customer experience management is like cooking. If I have eggs and butter in my kitchen, I can make a fried egg. If I have eggs and butter and also flour, salt, milk, baking powder, vanilla, and lots of sugar, I can make a cake.

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Clarabridge Awards & Accolades

  • Coolest Companies, DC Inno, 2015
  • Corporate Culture Award, SmartCEO, 2015
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