Mission: We put customer feedback to work.
I worked at Clarabridge full-time (More than 8 years)
Great place to work with a work hard/play hard company culture. Excellent opportunities to work with cutting edge technologies. The company continues to grow year upon year. In a great location that is metro accessible.
Not enough resources in the Operations and IT Support teams leads to burnout with the team. Limited training and career development opportunities.
Advice to Management
Put more attention to developing the talent within the Company.
I applied through a recruiter. The process took 2 weeks. I interviewed at Clarabridge (Reston, VA (US)) in September-2016.
I applied online and it took 2 weeks to get an in person interview after I had my phone screening.
The interviewer were nice, professional and were looking for someone who has some ideas about them and interested in them which I was.
A #CEM platform should collect, unify, understand, and empower your customer feedback data http://glassdoor.com/slink.htm?key=vIGVd
Does your organization have the right ingredients for Customer Experience success? http://glassdoor.com/slink.htm?key=vIpPA