Working at Clarabridge | Glassdoor.ca

Clarabridge Overview

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Reston, VA (US)
201 to 500 employees
2006
Company - Private
Information Technology
$50 to $100 million (USD) per year
Unknown
Clarabridge helps hundreds of the world’s leading brands understand and improve their customer experience. Using advanced text analytics, Clarabridge transforms survey, social, voice and all other forms of customer feedback into intelligence used to ... Read more

Mission: We put customer feedback to work.

Clarabridge Reviews

3.7
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Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
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Mark Bishof
5 Ratings
  • "Clarabridge EMEA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Clarabridge full-time

    Pros

    Great team / very good salary (esp. Commission Structure) / amazing office location (London, Temple St.) / great Leadership

    Cons

    - not long enough in Co. to have detailled view, I hear moving up/promotions do not come fast/easy

    Advice to Management

    Overall: Keep doing your thing!

    But, you need to spend money to make money: if you want to expand you need to hire staff.

See All 100 Reviews

Clarabridge Photos

Clarabridge photo of: Our Design team as the "Creative Cloud" for Halloween 2015
Clarabridge photo of: Talent & Culture celebrating TWO big wins at the Corporate Culture Awards!
Clarabridge photo of: Closing out Q3 with a bang in the UK!
Clarabridge photo of: We know great Customer Experience when we see it! The CB Recruiting team is thankful for swag from our favorite ATS
Clarabridge photo of: Happy 4 year anniversary!!
Clarabridge photo of: Party on the Thames
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Clarabridge Interviews

Experience

Experience
68%
6%
24%

Getting an Interview

Getting an Interview
33%
30%
16%
16
3

Difficulty

2.9
Average

Difficulty

Hard
Average
Easy
  1.  

    Sales Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied through a recruiter. I interviewed at Clarabridge.

    Interview

    I interviewed through an outside recruiter. The initial interview was with the VP of Sales and the CRO. The interview went well with the promise follow up in a certain time period. This is where the process started to go downhill. They would commit to a follow up timeframe and then not follow up. After some time passed, it was narrowed down to a few candidates and followed with a request for a last minute meeting. Again, a timeframe for follow up was set and not met. You would think that people who work in sales would be better at following up. After waiting several weeks after the promised follow up date, a response that they had decided on a candidate was sent.

See All 33 Interviews

Company Updates

  • A #CEM platform should collect, unify, understand, and empower your customer feedback data http://glassdoor.com/slink.htm?key=vIGVd

    5 Must-Haves in your Customer Experience Management Platform | Clarabridge

    By Fabrice Martin, VP of Product Management There are two things to keep in mind about customer experience management (CEM): It is very important, and it is very hard to get right. CEM is the collection of processes a company uses to track, oversee, and organize every interaction between a customer and the organization throughout the customer lifecycle.

  • Does your organization have the right ingredients for Customer Experience success? http://glassdoor.com/slink.htm?key=vIpPA

    Omni-Source Data: The Ingredients for CX Success | Clarabridge

    Customer experience management is like cooking. If I have eggs and butter in my kitchen, I can make a fried egg. If I have eggs and butter and also flour, salt, milk, baking powder, vanilla, and lots of sugar, I can make a cake.

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Clarabridge Awards & Accolades

  • Coolest Companies, DC Inno, 2015
  • Corporate Culture Award, SmartCEO, 2015
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