Mission: We put customer feedback to work.
I have been working at Clarabridge full-time (More than 3 years)
Many very smart, creative and skilled employees
Product with lots of potential
Relatively good compensation and benefits
Culture of not taking responsibility, blaming others and throwing work over the fence - not much ownership and big egos = someone else is always to blame
Last minute scrambling is the norm
Employees with more time at the company are allowed to pick and choose what work they want to do or not to do and to take advantage of newer employees
With recent rounds of layoffs and no bonuses this half year the morale is lower than ever
Employees are not valued but seen as commodities
New CEO (3rd one in 3 years) is negative and unmotivating by making comments such as saying people should leave if they disagree with the company
No upward mobility in spite of new "career paths"
Advice to Management
Sell the company while you still can
I applied through a recruiter. I interviewed at Clarabridge.
I interviewed through an outside recruiter. The initial interview was with the VP of Sales and the CRO. The interview went well with the promise follow up in a certain time period. This is where the process started to go downhill. They would commit to a follow up timeframe and then not follow up. After some time passed, it was narrowed down to a few candidates and followed with a request for a last minute meeting. Again, a timeframe for follow up was set and not met. You would think that people who work in sales would be better at following up. After waiting several weeks after the promised follow up date, a response that they had decided on a candidate was sent.
A #CEM platform should collect, unify, understand, and empower your customer feedback data http://glassdoor.com/slink.htm?key=vIGVd
Does your organization have the right ingredients for Customer Experience success? http://glassdoor.com/slink.htm?key=vIpPA