Working at CIBC Mellon |

CIBC Mellon Overview

Toronto, ON
1001 to 5000 employees
Company - Private
Financial Transaction Processing
Unknown / Non-Applicable
CIBC Mellon is a Canadian company exclusively focused on the investment servicing needs of Canadian institutional investors and international institutional investors into Canada. Founded in 1996, CIBC Mellon is 50-50 jointly owned by The Bank of New York Mellon (BNY Mellon) and ... Read more

Mission: To be the leader in asset servicing, delivering global solutions in Canada through client focused service excellence.

CIBC Mellon – Why Work With Us?

Invested in Canada

For more than two decades Canadian institutional investors and global investors into Canada have trusted CIBC Mellon to deliver service, execution and market insights to help them succeed in today's complex environment. Our engaged team of more than 1,300 professionals deliver an array of asset servicing solutions for our clients, built with the technology and market reach of BNY Mellon and the local strength of CIBC.





Join us and make a difference

We work hard to make CIBC Mellon a place where talented, innovative and collaborative people want to be. We are a diverse and dynamic workplace where employees take an active role in delivering on strategic objectives while advancing their individual career goals. We encourage innovative thinking and give our employees the support and resources they need to turn great ideas into actions. We know the significant investments we make into engaging employees through learning, employee events, community volunteering and an outstanding workplace experience help motivate our employees to deliver on CIBC Mellon’s commitment to exceptional client service.

A Day in the Life at CIBC Mellon

Monique Oyetakin

Featuring Monique, Client Integration Solutions Analyst

"I enjoy my job because each day is different, and I’m always learning something new."

My role

As an analyst in the Client Integrations Solutions department at CIBC Mellon, I help support clients on Workbench, the application support desk our clients use to access reports and other information about their investments. I help clients monitor their accounts, which includes troubleshooting for clients that are having access-related issues to our Workbench site, helping clients with their transactions and answering any questions regarding Workbench or other CIBC Mellon platforms. My role in a client-facing position requires I know everything about the many products CIBC Mellon offers.

A day in my life

I enjoy my job because each day is different, and I’m always learning something new. In a day I assist clients via phone and e-mail as they navigate Workbench and our other information delivery tools. I complete administrative duties which include testing new user IDs, creating user profiles for new and existing clients and monitoring client access to CIBC Mellon platforms. I also test trade files for clients in what we call Instruction Upload, which clients use for posting larger volumes of transactions. CIBC Mellon has won a lot of new business recently, so there’s never a dull moment.

What I like most about working at CIBC Mellon

One of the most enjoyable experiences I’ve had at CIBC Mellon was the CIBC Mellon 2014 Annual Grand Prix Tricycle Race in support of the Shoppers Drug Mart OneWalk to Conquer Cancer. There was a huge employee response to the event, and it was great to see executives and co-workers having fun racing around on tricycles in support of a worthwhile cause.

Three things that surprised me after I started working here  

  • The teams and volunteering opportunities we have—everyone has a chance to get involved in fundraising efforts and company committees.
  • The company’s strong focus on corporate social responsibility.
  • The incredible opportunities for growth: mentorship, job-shadowing programs as well as tuition assistance for employees.

Advice to potential applicants

I love working at CIBC Mellon and am proud to represent the company at various job fairs. I find myself telling students that in my experience, new opportunities arise where you’re not looking. You may have studied one subject, but you may not end up in that career—you have to keep your eyes open. I started my career in telephone banking, and before moving to CIBC Mellon I didn’t even know what a custodial bank was. You never know where you’ll fit in, and you can learn to apply your talents to opportunities you hadn’t considered before.

Personal career achievement

My nomination and appointment as CIBC Mellon's 2013 United Way Campaign Co-Chair.

Empowering. Challenging. Rewarding.

CIBC Mellon is recognized globally as a Canadian leader in asset servicing, and great people help set our company apart.

We are a diverse and dynamic workplace where employees take an active role in delivering on strategic objectives while advancing their individual career goals. We encourage innovative thinking and give our employees the support and resources they need to turn great ideas into actions.

Our talented employees are one of CIBC Mellon’s most important assets: we know that investing in recruiting, retaining, motivating and engaging our team helps set our company, clients and stakeholders up for success. Our culture of excellence, client focus, teamwork, and integrity encourages CIBC Mellon employees to be community leaders, champions of learning, and advocates of inclusion.

We reward and recognize productive people, provide a compelling total rewards offering, and create opportunities for employees to thrive. Employee engagement is a central pillar of our corporate goals: we work to foster an environment that encourages creativity, personal and professional growth, and making a positive difference for our communities, all while having a little fun together along the way!

Dedication to Diversity

Powered by diverse ideas and experiences

At CIBC Mellon, we understand that attracting and retaining a diverse team of employees who reflect the communities in which we live and work is a vital component to our success.  We strongly value different perspectives and have built our corporate brand on a foundation of respect and fairness.  Our employees are encouraged to celebrate their diversity continuously, and are given the opportunity to promote their unique characteristics at the annual employee-driven Diversity Showcase.

Our diverse makeup contributes to a rich workplace where employees value exchanging creative ideas, engaging in unique problem solving, and collaborating to enhance the way we serve our clients.  We believe that by creating an inclusive culture, we will attract the best and the brightest.

By removing barriers to success, including through our Accessibility Program and commitment to Accessibility for Ontarians with Disabilities training, we will build a motivated and committed team that will drive our core focus: helping our clients achieve their investment goals by offering the best service and products available.

Explore CIBC Mellon's first-ever employee engagement review!

“ At CIBC Mellon, great people set our company apart. Our talented employees are critical to achieving our vision: we know that investing in recruiting, retaining, motivating and engaging the brightest in the industry helps position our company, clients and stakeholders for success. It’s with the effort and contribution of our team that CIBC Mellon strives to be Canada’s leader in asset servicing. CIBC Mellon’s exceptional employee experience is defined by its culture. Driven by our vision and values, employees are empowered and given the tools and resources to make a meaningful impact, both in and outside of the workplace. Reinforced by our commitments to corporate social responsibility and lifelong learning, CIBC Mellon offers opportunities for continuous growth, which are backed by a competitive total rewards package that focuses on employee wellbeing in its entirety.” 

- Maple Tam Vice President Chief Human Resources Officer

Read more here:

Explore CIBC Mellon's first-ever employee engagement review to learn more about our great employee experience.

CIBC Mellon Reviews

  • Featured Review

    Helpful (1)

    "Great place to work!"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON
    Positive Outlook
    Approves of CEO

    I have been working at CIBC Mellon full-time (More than a year)


    Wonderful place to work with a lot of opportunities to get involved & grow your career. Great employee engagement, and a place that you feel welcome everyday.


    Workload can be a little heavy at times, but always feel supported by my manager & team!

    Advice to Management

    Keep doing what your doing!

See All 225 Reviews

CIBC Mellon Photos

CIBC Mellon photo of: “Opportunities to learn and grow are second to none at CIBC Mellon. CIBC Mellon proudly invests in the lifelong learning and development of its employees.” Annie, Fund Services
CIBC Mellon photo of: “It’s through our culture of inclusion — sharing unique perspectives, ideas, experiences and expertise — that we come together to be a leader in our industry.” Trish, Relationship Management
CIBC Mellon photo of: Creating an environment that fosters continuous improvement and nurtures innovation positions our employees to exceed our clients’ expectations and move our company forward.
CIBC Mellon photo of: Our employee experience is built on empowering and encouraging individuals to make a positive impact in all facets of their lives: in their work, in their homes, and in their communities.
CIBC Mellon photo of: Through our employee-driven corporate social responsibility program, we directly engage CIBC Mellon employees in fostering responsibility throughout our organization and our sphere of influence.
CIBC Mellon photo of: We believe in doing well by doing right, creating a great environment for employees to thrive, reducing environmental impacts, and making a positive difference in our communities.
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CIBC Mellon Interviews



Getting an Interview

Getting an Interview




  1. Helpful (5)  

    Client Services Interview

    Anonymous Employee in Toronto, ON
    Accepted Offer
    Positive Experience
    Easy Interview


    I applied through a staffing agency. The process took 2+ months. I interviewed at CIBC Mellon (Toronto, ON) in September 2012.


    I first had a phone interview, where they asked me the difference between mutual funds and stocks. I then came down to do a skills test, which was very basic math questions. I then had a in person-Interview which went great. It was a typical interview with situational questions. I was late for the interview; however the interviewers were very understanding.

    Interview Questions

    • Tell us a time when you had a conflict with a co-worker and how you handled it.   1 Answer
See All 76 Interviews

CIBC Mellon Awards & Accolades

  • Achievers 50 Most Engaged Workplaces, Achievers 50, 2019
  • Best Sub-custodian in Canada, Global Finance Best Sub-custodian Awards, 2019
  • Market, Category, and Global Outperformer - Agent Banks in Major Markets Survey, Global Custodian, 2018
  • World's Best Sub-Custodian Awards, Global Finance, 2018
  • Best Sub-Custodian in Canada - ISF Sub-Custody Survey, Global Investor, 2018
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