1,954 Technical manager jobs in Markham, ON

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    Canadian National Railway

    3.3

    Expert Product Manager - Data Platforms

    Toronto

    At CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!

    Job Summary

    The Expert, Data Platforms Product Management is responsible for translating business requirements into product roadmaps. The incumbent works closely with the Business and I&T stakeholders to develop and drive the evolution of CN IT enterprise platforms products and solutions under their responsibility. The Expert will achieve this based on user and business client feedback, alignment with System Architecture strategies and using reports and feedback from the Service Offering Manager and Delivery Manager. This role ensures that the product and these evolutions meet CN’s requirements Regulatory and Cybersecurity requirements, good market practices and modernization objectives. The Expert, Product Management also oversees the operationalization of this roadmap.


    Main Responsibilities

    Customer Partnering

    • Create a trusted relationship with customers and support leads, ensuring clear communication channels
    • Translate customer and Business needs into solutions through formal product roadmaps
    • Collaborate with other departments to define and improve requirements for products and solutions
    • Manage the evolution pipeline or the creation of new products
    • Collect high-level business requirements to support the Portfolio Manager
    • Provide support to Business Analysts in defining requirements
    • Work with the Delivery Manager to ensure the clarity and accuracy of the project requirements
    • Work with Architecture to allow them to design solutions aligned with the needs
    • Review the pipeline with Support Managers to take the operational reality into account
    • Support the annual budget process and service health assessment process
    • Measure and manage customer satisfaction

    Evolving Product Roadmaps

    • Provide an overview of innovative technologies that could impact the product portfolio
    • Manage and organize the Product Governance (POD) to formally approve the Product Roadmap and review with Service Manager the proposed initiatives as input for the financial planning processes
    • Pay close attention to product lifecycles and enable steady alignment as part of product management in collaboration with the internal technical Subject Matter Expert (SMEs)
    • Engage with Cybersecurity to assess security risks and factor the risk response plans into the Product Roadmap
    • Work with the Delivery Management group to monitor the execution of projects vis-à-vis the Product Roadmap
    • Work with the Architecture group to align the product roadmap with Architecture strategies and positions
    • Manage roadmap priorities. Facilitate definition and tracking of key metrics related to products (e.g. performance, financials)
    • Work with other Product Management experts and other stakeholders to identity and manage inter-dependencies ensure consistency between various products
    • Engage with vendors to understand and influence their product evolution based on CN’s strategic needs
    • Ensure teams responsible for delivery do deliver products that meet requirements


    Working Conditions

    The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. The role requires occasional business travel ( < 10%) within North America.

    Requirements

    Experience

    Relevant Work Experience

    • Minimum 10 years of relevant work experience

    o Experience of Product Management

    o Experience shaping, building, scaling and sustaining products

    o Experience with requirements analysis

    o Experience working with complex technology systems in large organizations*

    • Strong experience in working with Cloud, open-source and commercial-off-the-shelf, API platforms, and message queuing technologies such as Kafka.
    • Strong experience and skillset of Customer Experience Management, UI/Ux and front-end application development with leading mobile and web frameworks, like Mobile Back-End as a Service (Kinvey), iOS (Swift), Android, Java, JavaScript, NativeScript {N}, TypeScript, REST, AngularJS, Angular, Node.js, Xamarin, .NET.
    • Good understanding of DevOps and Automation and skills on development tools (e.g. Java, Python, Javascript, Microsoft Azure DevOps, Git, etc.), Coding experiences on Java technologies, database design, Data Analysis and Chatbots, AI/ML and Cloud
    • Good understanding and experience with popular database programming languages including SQL, others for relational databases and on NoSQL like MongoDB, Cassandra, and Hadoop.
    • Good experience in working with platform governance, quality assurance and security teams and specifically information stewards and privacy and security officers in moving platform and relevant pipelines into production with appropriate quality, governance and security standards and certification.
    • Good experience in working across multiple deployment environments including public clouds, private clouds, and hybrid clouds, through containerization techniques such as Docker and Kubernetes.

    Education/Certification/Designation

    • Bachelor's Degree in Computer Science, Engineering or equivalent

    Competencies

    • Inspires others with impactful communications, leadership and adapts to the audience through speech and writing
    • Innovates through problem solving
    • Knows the business and stays current with industry trends to elevate expertise
    • Demonstrates organizational and planning abilities, including but not limited to decision making, problem solving and prioritization
    • Collaborates with key internal stakeholders to enable higher productivity
    • Works independently with little supervision and strong organization skills
    • Demonstrates analytical, strategic and critical thinking and a broad vision when making decisions

    Technical Skills/Knowledge

    • Knowledge of Design Thinking principles and Agile and Safe delivery concepts
    • Ability to develop a product vision and execute to make that vision a reality
    • Familiar with key principles of Cybersecurity Governance Risk and Compliance
    • Continuous process improvement
    • Strong command of the office 365 suite (Powerpoint, Word, Excel), familiarity with Confluence and Service Now are a plus

    This position is posted as a grade 7. For internal candidates, note that the grade level of the position may adjust based on the employee's experience


    About CN

    CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.


    At CN, we are dedicated to building North America’s     safest, most inclusive and sustainable railroad, which includes reflecting the communities in which we operate. Research shows that candidates from underrepresented groups often don’t apply unless they feel they fit the job posting at 100%. Even if you don’t see yourself in every job requirement listed in a posting, we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please reach out to our team at cnrecruitment@cn.ca.

    As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law. We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email.

    Company overview

    Size
    10000+ Employees
    Founded
    1919
    Type
    Company - Public
    Industry
    Rail Transportation
    Sector
    Transportation and logistics
    Revenue
    $5 to $10 billion (USD)

    Canadian National Railway Ratings

    3.3
    • 59 %
      Recommend to a friend
    • 61 %
      Approve of CEO
    • CEO Tracy Robinson
      Tracy Robinson
      144 Ratings
    • Career opportunities
    • Comp and Benefits
    • Culture and values
    • Senior management
    • Work/Life Balance

    Canadian National Railway Reviews

    Pros
    • "Good benefits" (in 6 reviews)
    • "Good Salary" (in 5 reviews)
    • "CN work culture, proud company history, great people" (in 8 reviews)
    Cons
    • "Mediocre benefits" (in 6 reviews)
    • "Poor leadership and lack of clear expectations" (in 9 reviews)
    • "Horrible culture" (in 6 reviews)

    Canadian National Railway – Why work with us

    CN Year in Review 2022 from CN on Vimeo.

    More Than a Job, a Passion

    As a global leader in our industry, we are proud to set an example of safe, innovative, and sustainable practices across our operations. Our focus remains on moving the North American economy forward, while continuing to provide a working environment built on positive collaboration and a customer-centric mindset.    

    Our commitment to experiential learning provides the necessary training and development to start building your long-term career at CN. We look forward to welcoming the next generation of railroaders and equipping them with the knowledge they need to embark on their careers.

    Canadian National Railway Benefits

    4.0
    3 Ratings

    Employer summary

    Our Employee Experience

    Over and above the competitive salaries, retirement savings plans and medical benefits we offer, our holistic approach to health reflects our commitment to the physical, mental, financial, and professional well-being of our railroaders and, by extension, their families.

    At CN, you’ll have more than just a job; we’ll help you build a stable, rewarding career. 

    Employee benefit reviews

    Most commented

    • Life Insurance(31 comments)

      "plan de retraite et assurance sociale intéressant."

    • Vacation & Paid Time Off(16 comments)

      "More than 5 Weeks after 10 years"

    • Extended Health Care(14 comments)

      "Not great but still manageable"

    • Mar 28, 2024
      Current Senior Procurement Specialist in Montreal, QC, Quebec

      The benefits are good overall.

    • Mar 22, 2024
      Current Account Manager in Montreal, QC, Quebec

      Really good benefits! Lot's of work but always stimulating.

    • Mar 27, 2024
      Current agent de la voie in Champlain, QC, Quebec

      Medicament 80% , Dentaire 100% ( 1600$)/année , 300$/année compte santé , rabais cellulaire , achat d’action très avantageux ! 100k/année facilement Les moins Horaire 24/7 qui change à chaque semaine , travail physique , rarement proche de la maison , aucune consolidation travail/famille !