Technical support consultant Interview Questions | Glassdoor.ca

Technical support consultant Interview Questions

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technical support consultant interview questions shared by candidates

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How would you respond to a customer who has indicated that they have been on hold for thirty minutes already?

2 Answers

thank them for waiting and apologize for the wait

I want to entertain and want to visit and introduce with more products that he can be able to hold for 30 min and he or she not feel that they have to hold.

Being such a customer oriented position, how do you diffuse an angry customer based on either: previously poor experience, unresolved repeat issues, immediate requests for management.

1 Answer

Give an example of when you gave an exceptional customer service

1 Answer

Where do you see yourself 5-10 years from now at Rogers.

1 Answer

What would you do if the customer does not understand what you are explaining to them?

1 Answer

A customer does not understand the instructions you've given them. What do you do?

1 Answer

Basic technology questions like what is an IP address, HDMI is used for, how would you solve a slow connection internet problem, etc

1 Answer

What do you know about Rogers? and why do you apply for this position?

Scenario based question: If a customer calls saying their internet is not working. How would you guide them?

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