Technical support consultant interview questions shared by candidates
Being such a customer oriented position, how do you diffuse an angry customer based on either: previously poor experience, unresolved repeat issues, immediate requests for management.
Get an open dialog going to understand the issue, and arrive at an understanding with the customer so they know fully you 1: understand the issue and 2: are aware of how to resolve or engage others for resolution. Provide professionalism, be transparent and genuine.
Basic questions relating to internet. What is an IP address? What Troubleshooting steps to take for no internet connectivity? What cables are used for TV inputs?
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