Technical Support Consultant Interview Questions | Glassdoor.ca

technical support consultant Interviews

Technical Support Consultant Interview Questions

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Technical support consultant interview questions shared by candidates

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How would you respond to a customer who has indicated that they have been on hold for thirty minutes already?

2 Answers

thank them for waiting and apologize for the wait

I want to entertain and want to visit and introduce with more products that he can be able to hold for 30 min and he or she not feel that they have to hold.

Basic technology questions like what is an IP address, HDMI is used for, how would you solve a slow connection internet problem, etc

1 Answer

Where do you see yourself 5-10 years from now at Rogers.

1 Answer

What would you do if the customer does not understand what you are explaining to them?

1 Answer

Being such a customer oriented position, how do you diffuse an angry customer based on either: previously poor experience, unresolved repeat issues, immediate requests for management.

1 Answer

A customer does not understand the instructions you've given them. What do you do?

1 Answer

Basic questions relating to internet. What is an IP address? What Troubleshooting steps to take for no internet connectivity? What cables are used for TV inputs?

How would you handle an irate customer who is demanding instant compensation?

what is IP address, OS types, what is internet

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