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Team Leader Interview Questions

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Skills test

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Practical test

If a customer(guest) spilled their popcorn, what do you do?

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Time where you took initiative in a team

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As usual, the toughest question was when they asked about my weakness.

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After the innitial one on one interview, I was scheduled for a panel interview the following week. The panel was made up of about eight employees, a few of different ethnicities, and they all took turns asking questions. Some of the people had strong accents that were hard to understand; I thought afterward that perhaps this was intentional to test your tolerance to diversity. All of the questions were of the 'what if' variety in which different scenarios were presented.

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situational

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Tell me a time when you have a problem with a customer and how did you resolve it?

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How to deal with an irate customer?

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How I would handle a disgruntled employee.

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What is the most you've went out of your way to help a person?

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