Team lead Interview Questions

I would make reasonable attempts to make the staff follow my directions, if unsuccessful i would then follow step process set up by the company.

10 plus years in customer service and 3 in 3 retail management.

Didn't have previous experience in that specific role, but I emphasized that I was doing similar things through my career and gave examples.

i gave an example that people would often sell illegal tickets and management said we couldn't refuse to accept these tickets so we accepted them but we were much more vigilant about spotting people selling and calling security

Big name in market, mostly recruitment. Have stable accounts and job security, lot of internal learning and career growth opportunities exists.

I answered by giving my best idea of what an estimate would be and I provided work procedures that I had learned over the years to complete the abatement process. I provided specific details to ensure that he knew that I had the experience necessary to complete the job with efficacy.

When was a situation that an employee and yourself disagreed and how was it handled.