Service Desk Analyst Interview Questions | Glassdoor.ca

Service Desk Analyst Interview Questions

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Service desk analyst interview questions shared by candidates

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Can you uninstall IE completely from a Windows OS?

Recall the a time when you took a call and the customer was very angry, How did you handle the caller?

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Tell me about your previous job experience

What do you know about the role you have applied for?

Ask you to talk about yourself to see how well you can think on your feet (i.e BS the client)

Describe a service desk role How do you handle annoyed user call Few technical queries

They asked me to talk about myself which is not typical of most employers. It seems they were just trying to see how I thought on my own two feet.

1 Answer

say you're on the phone with rogers or say amazon for technical support, what do you look for in a great customer service experience

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What would you do if *insert technical situation here*?

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