Senior customer success manager Interview Questions | Glassdoor.ca

Senior customer success manager Interview Questions

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senior customer success manager interview questions shared by candidates

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Why I deserved the position

1 Answer

I answered it by showing a history of my numbers, and the continuous increase being made. Also discussed how I would expand my role to help those more junior that I am

What are some important KPIs in SaaS and how do you achieve them.

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Lots of behavourial questions about how I handled past circumstances and what the outcomes were: "Can you tell me about a time when..." "Have you ever..."

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How would you explain twitter to your grandparents

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Experience in client management

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Why do you want to do Customer Success again? It looks like you took a different route in your last role?

I was asked about my previous experience and why I am interested in the Administrator role even though applying for the Senior Customer Success Manager role. I was given a few skill testing questions at my in-person interview which were relevant to the tasks I would carry out in my daily job duties.

What retention targets and sales targets are you asked to meet in your current role?

The CEO asked, what did you do for this role? "This" is each of your job experience.

How do you work with other teams (support/renewals/sales)?

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