Senior customer success manager Interview Questions |

Senior customer success manager Interview Questions


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Top Interview Questions

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What are some important KPIs in SaaS and how do you achieve them.

1 Answer

Churn, retention, CSAT and then describe my approach.

Why I deserved the position

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Lots of behavourial questions about how I handled past circumstances and what the outcomes were: "Can you tell me about a time when..." "Have you ever..."

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How would you explain twitter to your grandparents

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Experience in client management

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I was asked about my previous experience and why I am interested in the Administrator role even though applying for the Senior Customer Success Manager role. I was given a few skill testing questions at my in-person interview which were relevant to the tasks I would carry out in my daily job duties.

Why do you want to do Customer Success again? It looks like you took a different route in your last role?

What retention targets and sales targets are you asked to meet in your current role?

The CEO asked, what did you do for this role? "This" is each of your job experience.

How do you work with other teams (support/renewals/sales)?

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