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Senior customer success manager Interview Questions
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Senior Customer Success Manager interview questions shared by candidates
The last section of the onsite is a presentation where you, the interviewee, choose any topic you want to teach them about.
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I picked a topic I felt like could be unique and interesting, and something where there was easy to find facts about the influence of what they were learning- how much money would be at stake, how many people would be experiencing the work, etc. They ask that you teach it in a "technical" way, which I interpret as giving a full understanding of end to end execution. Less
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Hey, Choosing any topic of your choice and then presenting is clear but I am not so sure about the technical aspects that you bring out for the topic. Can you be a bit more specific about the questions asked? Less
What have you worked for the hardest in your life?
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I answered that it was my Masters degree and explained why.
Upload your resume to LinkedIn for consideration
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Uploaded Resume to LinkedIn but then received confusing response.
Which Star Wars or Marvel character do most closely relate to?
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Beats me, I don't watch those movies. But, I like Spiderman and if I was forced to I would look at CS through the lenses of Spiderman. Like Spiderman, a good CS team is required to move quickly, bounce from topic to topic,(or, customer to customer) and execute efficiently. Less
What top 3 things are you looking for in a company?
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Tell me about what you did at this position or that position.
The on-site is comprised of four sections they prep you for. The first is to see how you handle a book of business, and standard success tasks/common scenarios.
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This felt very conversational and not like an interrogation, which some interviews can feel like. Here, I shared my experience, and ways I had worked with customers to achieve their goals with the products I had been supporting in the past. Less