Senior customer success manager Interview Questions


Senior Customer Success Manager interview questions shared by candidates

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Senior Customer Success Manager was asked...June 26, 2020

The last section of the onsite is a presentation where you, the interviewee, choose any topic you want to teach them about.

2 Answers

I picked a topic I felt like could be unique and interesting, and something where there was easy to find facts about the influence of what they were learning- how much money would be at stake, how many people would be experiencing the work, etc. They ask that you teach it in a "technical" way, which I interpret as giving a full understanding of end to end execution. Less

Hey, Choosing any topic of your choice and then presenting is clear but I am not so sure about the technical aspects that you bring out for the topic. Can you be a bit more specific about the questions asked? Less

Carbon Black

Why I wanted to leave my current role?

1 Answers

I explained that my current situation had not ruled out to be the right role for me and I was interested in getting back into customer type role in cyber security space. Less


What have you worked for the hardest in your life?

1 Answers

I answered that it was my Masters degree and explained why.

Learning Without Tears

Are you free for a call next week?

1 Answers

Not without knowing the salary range up front.

Guru Technologies

Describe a time when you handled a difficult customer situation.

1 Answers

I shared a couple of examples from my experience and summarized my approach to handling these inevitable situations that arise when managing customer relationships. Less


Upload your resume to LinkedIn for consideration

1 Answers

Uploaded Resume to LinkedIn but then received confusing response.


Which Star Wars or Marvel character do most closely relate to?

1 Answers

Beats me, I don't watch those movies. But, I like Spiderman and if I was forced to I would look at CS through the lenses of Spiderman. Like Spiderman, a good CS team is required to move quickly, bounce from topic to topic,(or, customer to customer) and execute efficiently. Less


What top 3 things are you looking for in a company?

1 Answers

Tell me about what you did at this position or that position.


Many questions started with "tell me about a time when...".

1 Answers

I had prepared a few real-world examples and cherry-picked the one that would best exemplify the situation in question. Less


The on-site is comprised of four sections they prep you for. The first is to see how you handle a book of business, and standard success tasks/common scenarios.

1 Answers

This felt very conversational and not like an interrogation, which some interviews can feel like. Here, I shared my experience, and ways I had worked with customers to achieve their goals with the products I had been supporting in the past. Less

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