Senior Customer Success Manager Interview Questions
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Senior Customer Success Manager interview questions shared by candidates
The last section of the onsite is a presentation where you, the interviewee, choose any topic you want to teach them about.
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I picked a topic I felt like could be unique and interesting, and something where there was easy to find facts about the influence of what they were learning- how much money would be at stake, how many people would be experiencing the work, etc. They ask that you teach it in a "technical" way, which I interpret as giving a full understanding of end to end execution. Less
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Hey, Choosing any topic of your choice and then presenting is clear but I am not so sure about the technical aspects that you bring out for the topic. Can you be a bit more specific about the questions asked? Less
What experience have you had that qualifies you for the position? Critiqued on presentation.
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Felt good about all 4 interviews. After 4th interview, received a one sentence email stating that company wasn't interested in me for the role. Very strange and unprofessional since I invested a lot of time and wasn't given the courtesy of feedback. I requested feedback after the fact and no response. Less
Upload your resume to LinkedIn for consideration
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Uploaded Resume to LinkedIn but then received confusing response.
Go1 Customer Success Manager - Case Study Timing (60 mins) 1) 20 mins case-study presentation by candidate 2) 10 mins questions on presentation by interviewers 3) 20 mins experience and behavioural style questions 4) Optional: 10 mins questions from candidate Scenario Your account portfolio of 100 customers is currently experiencing a high churn rate of 25%. Design an action plan outlining the steps and resources you’ll need to turn your portfolio around (by reducing churn) over the following 3 months?
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I genuinely enjoyed the case study presentation. They are a great opportunity for employers to gauge candidates in as accurate a scenario as possible, and a lot of fun to deliver. Less
What are some important KPIs in SaaS and how do you achieve them.
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Churn, retention, CSAT and then describe my approach.