Senior Customer Success Manager Interview Questions


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Senior Customer Success Manager was asked...June 26, 2020

The last section of the onsite is a presentation where you, the interviewee, choose any topic you want to teach them about.

2 Answers

I picked a topic I felt like could be unique and interesting, and something where there was easy to find facts about the influence of what they were learning- how much money would be at stake, how many people would be experiencing the work, etc. They ask that you teach it in a "technical" way, which I interpret as giving a full understanding of end to end execution. Less

Hey, Choosing any topic of your choice and then presenting is clear but I am not so sure about the technical aspects that you bring out for the topic. Can you be a bit more specific about the questions asked? Less

Carbon Black

Why I wanted to leave my current role?

1 Answers

I explained that my current situation had not ruled out to be the right role for me and I was interested in getting back into customer type role in cyber security space. Less

Learning Without Tears

Are you free for a call next week?

1 Answers

Not without knowing the salary range up front.


What experience have you had that qualifies you for the position? Critiqued on presentation.

1 Answers

Felt good about all 4 interviews. After 4th interview, received a one sentence email stating that company wasn't interested in me for the role. Very strange and unprofessional since I invested a lot of time and wasn't given the courtesy of feedback. I requested feedback after the fact and no response. Less


Many questions started with "tell me about a time when...".

1 Answers

I had prepared a few real-world examples and cherry-picked the one that would best exemplify the situation in question. Less


Upload your resume to LinkedIn for consideration

1 Answers

Uploaded Resume to LinkedIn but then received confusing response.


How would you handle working with others in the team who applied for this position but did not get the role?

1 Answers

Be mindful and respectful of this fact. Treat them with respect and lead by example by doing the job to the best of my abilities. Less


Asked me a lot of questions on What "Customer Success" meant to me?

1 Answers

The director of Happiness didn't know what CS was and was hoping that I would educate them for free to their team. Very disappointing long process with no results. Less


Go1 Customer Success Manager - Case Study Timing (60 mins) 1) 20 mins case-study presentation by candidate 2) 10 mins questions on presentation by interviewers 3) 20 mins experience and behavioural style questions 4) Optional: 10 mins questions from candidate Scenario Your account portfolio of 100 customers is currently experiencing a high churn rate of 25%. Design an action plan outlining the steps and resources you’ll need to turn your portfolio around (by reducing churn) over the following 3 months?

1 Answers

I genuinely enjoyed the case study presentation. They are a great opportunity for employers to gauge candidates in as accurate a scenario as possible, and a lot of fun to deliver. Less


What are some important KPIs in SaaS and how do you achieve them.

1 Answers

Churn, retention, CSAT and then describe my approach.

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