Senior customer success manager Interview Questions
senior customer success manager interview questions shared by candidates
Top Interview Questions
Why I deserved the position I answered it by showing a history of my numbers, and the continuous increase being made. Also discussed how I would expand my role to help those more junior that I am |
What are some important KPIs in SaaS and how do you achieve them. |
Lots of behavourial questions about how I handled past circumstances and what the outcomes were: "Can you tell me about a time when..." "Have you ever..." |
How would you explain twitter to your grandparents |
Experience in client management |
Why do you want to do Customer Success again? It looks like you took a different route in your last role? |
I was asked about my previous experience and why I am interested in the Administrator role even though applying for the Senior Customer Success Manager role. I was given a few skill testing questions at my in-person interview which were relevant to the tasks I would carry out in my daily job duties. |
What retention targets and sales targets are you asked to meet in your current role? |
The CEO asked, what did you do for this role? "This" is each of your job experience. |
How do you work with other teams (support/renewals/sales)? |