A project manager, oversee's internal production of multiple projects simultaneously, • Manage design/programming personnel for each project • Offer creative input during discovery and design • Work effectively with department leadership, designers, programmers and external providers • Interface with clients to provide regular updates to job status, upcoming milestones, and needed approvals • Assist in presentation of deliverables to clients • Implement strategic solutions to meet client needs • Craft detailed business/technical specifications for projects • Report status and progress of projects to management/sales regularly • Provide clients with budget-conscious, quality-driven results • Achieve project goals and milestone on-time and on/under budget • Document all work
I said I would try to encourage common ground by mediating the situation as best as possible, but that ultimately if it came down to it I would have to bow to the more senior of the two or escalate above as needed.
Ask whether all laptops are the same age. Consider which resources need the new laptops, and whether some models can be waterfalled throughout the organization. Consider getting bulk discounts from the supplier as part of selection. Consider also doing pilot programs with different laptops.
Taking a pragmatic approach, I spoke to the individual in private to understand if there were any underlying issues impeding his/her tasks. It turned out to be a workload issue, and we discussed handing off some other tasks (at least during the life of the project) to mitigate potential risks of not delivering to the project, and his/her assigned tasks.