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Personal banker Interview Questions

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basically asking if i am comfortable with sales target, high volume of customers since the location is busy most of the time, and how do i feel working with upset clients (if any)

2 Answers

comfy them first, understand their situation, provide alternate solutions to make the customer be satisfied.

Listen without talk over the customer. Acknowledge their feeling. Paraphrase to clarify and to diagnose properly where the issues are. Active listening. Probe questions that allow me to understand the root of the issue and what is the customer expecting the solution to be, and try to answer and assist them to our best knowledge.

how do you feel ATM can do more than a teller?

1 Answer

Experience

1 Answer

What is a good Customer service

1 Answer

Why are you suitable for this job.

1 Answer

What is compliance

1 Answer

Describe a time when you've had conflict with a customer or client and how did you deal with it?

1 Answer

Describe how you overcame an angry customer at your last job.

1 Answer

why choose HSBC

1 Answer
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