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Office clerk Interview Questions
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Office Clerk interview questions shared by candidates
How would I handle a a situation where a parent is on the phone, a parent would like more information at the front desk and another parent is requesting to make a payment?
2 Answers↳
I would finish helping the parent that is on the phone first, then help the parent that is requesting to make a payment, then I would assist the parent requesting more information so that I can answer their questions without interruptions or being in a rush. Less
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I would politely ask the parent on the phone for a phone number to call them back shortly than take care of the two parents in front of you. Less
Are you willing to learn how to do repair work?
2 Answers↳
I can not stand getting greasy, I thought to myself. Outloud, i readily agreed!
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Yes, most definitely
How do you handle an angry customer
2 Answers↳
I will stay quite and listen very carefully with a smiling gesture so customer will feel my full attention is towards him while the customer is aggressive. Once customer will quite I will repeat someone of points which I will pick from what customer said to confirm and then i will make sure I will help customer on my own behalf. As customer is my first priority Less
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I just to be humble able they are angry because a customer is customer i want that they see im humble and good crew in my company Less
Why should we hire you over someone else?
2 Answers↳
Whatever I don't already know, I can learn quickly.
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Because I'm gullible enough to believe your hype.
Are you legally allowed to view personal information? If hired, are you willing to keep all personal information confidential, or face legal action?
1 Answers↳
Yes, and Yes.
What do customer service means to you?
2 Answers↳
Customer Service to me means going above and beyond to ensure every customer is treated with courtesy and respect, provided excellent customer service satisfaction, and having the ability to resolve all issues before ending that call or visit. Less
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Customer service means to be polite to the public, courteous, patience, and most of all have empathy. Less
What do you like about front office department?
2 Answers↳
I like it because you get to meet and converse with people of different cultures and background. Less
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I like start my career in front office department because I want to enhance more my communication skill and to more confidence for my self. And also I want to meet and converse with the other guests with different nationalities and cultures. Less