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Loss prevention officer Interview Questions

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Loss Prevention Officer interview questions shared by candidates

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Kohl's
Loss Prevention Officer was asked...August 10, 2009

Man walks into the store with an empty backpack. He grabs several items and you lose sight of him. The next time you see him he is exiting the store with a bulging backpack and the cashiers say he didn't ever make a purchase, what do you do?

8 Answers

You cannot make a stop based upon the fact that you are missing several elements of the assumed theft. He could have easily ditched the merchandise while he was not in sight of the officer. Stopping a suspected SL based upon this scenario is absurd and may have potential legal ramifications. Less

Sadly, you have to let the individual leave the store you cant stop him with knowing(by actually seeing the event) he has stolen property. Also it wouldnt be considered stolen unless he left the store and got to a certain part of the parking lot which every store is different Less

Always remember to follow the six steps. Unless you observed him attempting to conceal items and head past the Point of Sale towards the exit, you have no legal cause for stopping him. Even asking him to empty his backpack is a sticky legal situation. He has his fourth amendment rights, even on private property. If at any time he feels he was detained (IE You standing between him and the exit, or he is surrounded by employees) it could attempt to press charges of Unlawful Detainment. Detainment is often associated with force, such as handcuffs or holds, but it is as simple as inhibiting some ones ability to exit. Less

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Marriott International

Are you willing To work in a 365 , 24-7, 12 hour shift environment?

4 Answers

Yes

Yes

Yes

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Ritz-Carlton

train travelling from the east to north, where is the smokes going?

4 Answers

the smoke is going to the east cos smokes moves opposite direction

the smokes they will go back to the east

East us the correct answer

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Kohl's

The most difficult question asked was had I ever made a non productive stop, for every LP this is a difficult thing to talk about.

3 Answers

I'd have simply said something like, "Yes, but only for a bathroom break".

Or, if you don't suck at your job, your answer would be "No".

Answered the question and explained what I did wrong and what I learned from it.

Macy's

Stated above, nothing too hard. Don't over think it.

3 Answers

Ill answer some for those that are nervous or unaware. 1) I told them I was a regular shopper at macy's and everyone I know shops there aswell. I always wanted to work there and when I saw an open position I quickly applied. 2) I told them every job I had (which are mostly retail) required some form of loss prevention; which consisted of price accuracy, taking merchandise to the register for customers to deter shop lifters because if they know you are trying to assist them they will become too afraid to try something, inventory audits which required inventory counts which is a form a loss prevention, and etc. - But as good as those thing sound, keep in mind you do not do any of that there, just catch shoplifters. 3) Suspicious behavior looks like customers paying more attention to their surroundings rather than merchandise, hiding behind large objects, noticing cameras and paying with multiple gift cards. 4) I recommend your strength be, "honesty and reliability". I said something that I cant remember but Im sure it was a good strength for a sales person. I say honest and reliable because that's what the manger said they are looking for duh. My weakness was I think "improving my flaws" because everyone makes mistakes. 5) There was one question that threw me off, I think it was "name a time where an employee did something unethical and what did you do". I could not think of anything, but my answer was staying too long on breaks and asking the coworker to change his/her behavior, then go to the manager if it did not change. I could of said stealing, but I have never seen an employee steal so I didn't want to put my foot in my mouth by lying on such a simple question. If you don't know then state what you would do on something that I just stated. 6) One of the most important, is "what do you think the job consists of". Answer to that question is obviously Loss Prevention. Video monitoring customers and employees, physically escorting them to the back when caught shoplifting, filling out paper works on a daily basis and dressing in casual clothing and being eyes on the floor. Being able to come to the store after hours when the alarm goes off and whomever lives closest will most likely go there. 7) Last thing- What I believe that made me stand out was the fact I knew about the position, and there was one thing the manger said and that was being able to bring something to the team aswell as new ideas. I responded by saying I believe Im the best person for the position and one of my ideas would be to move the most expensive and commonly stolen items to an area relatively far from the exit or entrance below a camera that would give Loss Prevention the ability to accurately monitor, witness theft and quickly move to apprehend them without getting in the way of other guests because it is important to uphold Macy's reputation as a great and safe place to shop. (Say something like that and you more than likely got the job) Less

Quick question. My friend thought it was funny to give me a marijuana edible without my consent and I need to know if they do a urine drug test and if they do, do they go in with you at the clinic Less

Quick question. My friend thought it was funny to give me a marijuana edible without my consent and I need to know if they do a urine drug test and if they do, do they go in with you at the clinic Less

Kohl's

What makes you want to work for Kohl's?

1 Answers

I said, Kohl's is a company that has invested a large amount of money in building stores and distribution centers, which shows that in this economically depressed time they are one of the few companys that is not only surviving but succeeding. He seemed impressed with my answer and moved on to a discussion about pay rate. Less

Kohl's

What in your opinion as a consumer is the reason why you would visit our store?

2 Answers

Sales

my wife dragged me in.

Ross Stores

If a customer rushes out of store, drops clothing in parking lot and stops to pick clothing up; how would I handle this situation?

2 Answers

Help customer pick up clothing and ask to see receipt.

Chase them and yell “STOP THEIF” Is an example of what not to do.

J. C. Penney

I studied for a few days and really thought hard about any questions I could get asked. My LP manager gave me a heads up on what his boss would ask me in the next interview. He gave me the confidence to just go in there and own it and I did.

2 Answers

Comment: Thanks for this. I've never come across this in an interview but it helps to be able to know that something like this was asked so I can prepare for it just in case it comes up. Less

Describe yourself in three words. Research good answers. Choose which applies to you and give examples and why. Never just use one word answers. Less

Ritz-Carlton

The interview was a behavioral interview where the interviewer presented multiple scenarios and the interviewee was prompted to give a solution and result of the scenario.

2 Answers

Yes

Yes

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