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Remain calm and let them know we will send out item ASAP.
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Always use the STAR concept explain the Situation what the Task was what Action you took and the Result was. If you know you have those types of questions always practice an example STAR. You can make sure your example puts you and the difficult employee in a good light. Remember it's the problem not the person . Less
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The fact that I had one task and was bored most of the time.