Customer support specialist Interview Questions | Glassdoor.ca

Customer support specialist Interview Questions

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Why do you want to work for PointClickCare?

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I have experience using the PointClickCare Software and enjoyed working with and learning about the product. The knowledge I have gained working with PointClickCare led me to want to work for the company. The position is also a remote position which allows me to remain in my hometown.

Why do you really want to work for Trulioo? Why do you want to leave your current permanent job at a big company and come work for us?

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How would you deal with angry, pushy customers on the phone?

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They asked me to describe how to tie my shoes over the phone to someone

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Why did you leave your last job?

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How do you deal with an agitated client on the phone?

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Would you describe yourself as nice?

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Describe a situation where you went above and beyond to help someone.

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Tell me a time you dealt with an angry customer and what was the outcome?

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Tell me about a time....customer conflict and resolution.../ ... no one wanted to use your idea etc. The usual.

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