Customer success specialist Interview Questions | Glassdoor.ca

Customer success specialist Interview Questions

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There is one light bulb in a dark room, 3 light switches in another room, none of them have windows. You can only enter each room once. How do you find out which switch turns on the light bulb.

3 Answers

An ant is sitting on a corner of a cube. What's the shortest path to get to the exact opposite corner of the cube?

Took me a while - turn on switch 1 for like 2 minutes, this heats up the bulb. Turn it off and turn on switch 2 and go to other room. If light is off and cold, it's switch 3, off and warm, switch one. Nowadays it's possible the heat trick wouldn't work - i.e., an LED might cool off so quickly

For the ant, I'd guess walk to the middle of one of the opposite sides and then to the opposite corner. Both halves of the walk are identical, and it's between the shortest path (walk an edge) and the longest (walk corner-to-corner) for traversing a given face. The math should be easy enough to do to verify.

Are you willing to work 7 days a week in some weeks?

2 Answers

What was my background and why was I interested in the position

1 Answer

How would you handle a difficult customer?

1 Answer

What are some important KPIs in SaaS and how do you achieve them.

1 Answer

You are a Meltwater CS rep. You are calling the Director of Communications to discuss an upcoming renewal

1 Answer

Why do you think this is the right job for you?

1 Answer

Along with reasonable customer service questions, they asked me if I had any experience working remotely.

1 Answer

Why do I want to work in Health and Safety field?

1 Answer

what are your strengths and weaknesses

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