Customer services representative Interview Questions | Glassdoor.ca

Customer services representative Interview Questions

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Are you a detailed oriented or "big picture" type of person?

5 Answers

Big picture

big picture

Am very detailed oriented too

Are you available on weekends?

3 Answers

How I I dealt with difficult customer

3 Answers

What was a time when you made a mistake on the job, and how did you fixed it? What did you learn about that experience?

2 Answers

for all questions which regards situations with clients, if you are unsure of your answer, say that you would ask to put the client on hold while you review the account and you would ask a manager for a resolution. In overall, for all situations as for questions and answers; stay calm, listen to client needs and assure client that you will look into it to help for his situation. Also keep in mind that nothing is impossible, you can ask a manager for exceptions.

2 Answers

Why Rogers? Where do you see your self in this company 5 years down the line?

2 Answers

Describe a time you resolved a conflict

2 Answers

What type of skills you can bring to ESCS , What Type of experience do you have ?

1 Answer

1) When and how did you exceeded customer's expectations while providing sales support?

1 Answer

Where do you see yourself and what are your long time goals with RBC?

1 Answer