Customer Service Manager Interview Questions | Glassdoor.ca

Customer Service Manager Interview Questions

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for all questions which regards situations with clients, if you are unsure of your answer, say that you would ask to put the client on hold while you review the account and you would ask a manager for a resolution. In overall, for all situations as for questions and answers; stay calm, listen to client needs and assure client that you will look into it to help for his situation. Also keep in mind that nothing is impossible, you can ask a manager for exceptions.

2 Answers

its all about client happiness.

Yes

Sell me a pen

2 Answers

Where do you see yourself in 5 years.

2 Answers

how would you manage breaks?

1 Answer

what was the last time you acted as a team player?

1 Answer

"Are you married"

1 Answer

How did you handle a difficult situation with your previous employer?

1 Answer

Do you prefer working in a workplace that has structure or in a place where you are given a little bit more leeway?

What would you do if you have a disagreement with your manager?

1 Answer

Q: If you could take the team on an outing what would you do and why? Q: If you could travel anywhere in the world where would you go?

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