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Customer service consultant Interview Questions


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Give an example of a time when you had an irate customer on the phone or in person. How did you handle the situation? What was the outcome?

2 Answers

(Again, be creative and serious with your answers)

Customer service consultant rogers interview

How would you handle a call where a customer wanted an adjustment because she was on the wrong Price Plan? Would you give a credit or offer a new price plan?

1 Answer

If a customer calls and says that there bill is to high because they have used more bandwidth then their rate plan provides would you give a credit or would you change their rate plan? (Right Size the Customer)

1 Answer

Sell me this pen

1 Answer

Which company/organization is dominating in the digital field and why?

1 Answer

Do you have any questions for me?

1 Answer

Are you comfortable with technology?

1 Answer

Are you comfortable with answering phone calls in French?

1 Answer

Role play situation: “I currently have a Samsung Galaxy and I find I am going over my 500MB data limit each month. I’m looking to change my current plan and wondering what my options are with this phone. “

1 Answer

What do you like about customer service?

1 Answer
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