Customer Service Advisor Interview Questions | Glassdoor.ca

Customer Service Advisor Interview Questions

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Customer service advisor interview questions shared by candidates

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How do you deal with a colleague that you may have an issue with?

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I responded that it would be relationship oriented, and that I would also consider reporting something to my supervisor/manager.

Why sears?

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The interviewer did not ask me much at all, just talked about the company and it's "limitless opportunities"

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Many scenario based questions. E.g. How would you deal with an escalating conflict?

- What would you do in a situation a customer was not happy with their insurance rate and wanted to switch to another company? - Name a time you dealt with a difficult customer and explain how you handled the situation.

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