customer contact agent interview questions shared by candidates
how did you handle constructive criticism from your boss
Well, the way I handle constructive feedback is by taking into consideration on what has been done. With receiving the feedback I make sure that I understand what improvements were made to deal with the situation at hand. I would deal with it in a professional matter and use it as a learning experience.
Learning is an ongoing process. My manager once gave me feedback for wrongfully keeping a customer on hold and doing extra research. It is agreeable because we need to value customer’s time. Best feedback I ever received!