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Customer Contact Agent Interview Questions

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Name a time when you contributed to the success of your team.

1 Answer

I find it difficult because you want to show how well you did, but remain humble and that your are a team player. I didn't want to come off as cocky.

The first thing you get to do is a typing test of 3 minutes to see how you type. Then you get to be interviewed by another person. Have you worked in the customer service field before? Have you worked in a call centre before? What position can you see yourself in 3 years?

1 Answer

If you had an idea to bring to the team, how would you go about it?

1 Answer

How to deal with an angry customer? What is a good customer service? Talk about yourself and your past experience.

They asked what skills you learned from EVERY job you have ever had.

1 Answer

Achievements

1 Answer

How I handled critical criticism Time I went beyond expected How well you work with team etc

Cross selling, why you want to work here?, briefly talk about your self etc

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