Customer contact agent Interview Questions | Glassdoor.ca

Customer contact agent Interview Questions

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Name a time when you contributed to the success of your team.

2 Answers

I find it difficult because you want to show how well you did, but remain humble and that your are a team player. I didn't want to come off as cocky.

During the pandemic time I was working at Walmart Canada as a Fresh Associate. My manager was ill so he called in and my department manager was in India. Other ASM was in-charge, I was trusted to handle the fresh operations that day. I gathered my team, huddled and made a plan. We finished stocking half an hour before deadline. It was my plan but my team’s hard work. I consider that instance the best contribution of mine to the success of my team.

how did you handle constructive criticism from your boss

2 Answers

Where do you see yourself in 5 years

1 Answer

Give example of a time you cross selled

1 Answer

How will you handle a pressurized situation?

1 Answer

If you had an idea to bring to the team, how would you go about it?

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The first thing you get to do is a typing test of 3 minutes to see how you type. Then you get to be interviewed by another person. Have you worked in the customer service field before? Have you worked in a call centre before? What position can you see yourself in 3 years?

1 Answer

They asked what skills you learned from EVERY job you have ever had.

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If I was able to sale insurance and to know how to handle irate customers

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Achievements

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