Customer contact agent Interview Questions | Glassdoor.ca

Customer contact agent Interview Questions

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how did you handle constructive criticism from your boss

2 Answers

Well, the way I handle constructive feedback is by taking into consideration on what has been done. With receiving the feedback I make sure that I understand what improvements were made to deal with the situation at hand. I would deal with it in a professional matter and use it as a learning experience.

Learning is an ongoing process. My manager once gave me feedback for wrongfully keeping a customer on hold and doing extra research. It is agreeable because we need to value customer’s time. Best feedback I ever received!

Name a time when you contributed to the success of your team.

2 Answers

Where do you see yourself in 5 years

1 Answer

If you had an idea to bring to the team, how would you go about it?

1 Answer

Give example of a time you cross selled

1 Answer

How will you handle a pressurized situation?

1 Answer

The first thing you get to do is a typing test of 3 minutes to see how you type. Then you get to be interviewed by another person. Have you worked in the customer service field before? Have you worked in a call centre before? What position can you see yourself in 3 years?

1 Answer

They asked what skills you learned from EVERY job you have ever had.

1 Answer

Achievements

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If I was able to sale insurance and to know how to handle irate customers

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