Contact Center Agent Interview Questions
131
Contact Center Agent interview questions shared by candidates
How to handle angry customer
4 Answers↳
I will satisfy him/her
↳
I will satisfy him/her
↳
Should be listen probably what is the problem for them. Also we have to give solutions easy way for clear the problem. Less
how did you handle constructive criticism from your boss
2 Answers↳
Learning is an ongoing process. My manager once gave me feedback for wrongfully keeping a customer on hold and doing extra research. It is agreeable because we need to value customer’s time. Best feedback I ever received! Less
↳
Well, the way I handle constructive feedback is by taking into consideration on what has been done. With receiving the feedback I make sure that I understand what improvements were made to deal with the situation at hand. I would deal with it in a professional matter and use it as a learning experience. Less
How will you handle a pressurized situation?
1 Answers↳
By providing behavioral answers with solutionsm
Can you name a time when you had to overcome a difficult situation?
1 Answers↳
Hey, how long did they take to contact you after your interview?
N'etes vous pas trop qualifie pour le poste ?
1 Answers↳
Faites moi confiance et je vous le rendrais.
