Previous retail or customer service experience is a thumbs up for us, but it's not a must - we've had lots of great associates who had their first jobs with us! Being personable, open to learning, and understanding how to problem solve and listen are important qualities we look for in our future Blue Shirts. As stated in one of our 4 core values (Show Respect, Humility, and Integrity), we expect our Blue Shirts to take their roles with us seriously (with some fun as well!) and not abuse their access to our products and special staff pricing for personal gain. Whether it's a USB cable or an expensive laptop, theft is theft.
While I do not currently have any customer service or retail experience I am very eager to join a team that will help me learn and grow in these roles. I understand that this is a position that you need the experience in order to perform well and I can guarantee that I will not disappoint you if you give me a shot. - The interviewer said he liked my honesty and that's what prompted him to put me through to the next interview.
I would ask the customer if they need any accessories etc.. Also talk about Geek Squad protection plan. For example, I would mention to the customer some of the services that Best buy offers and how it could be beneficial for them.